Royal Borough Of Greenwich (202203567)
The complaint is about the landlord’s handling of kitchen extractor fan repairs. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Newham (202210355)
The complaint is about: The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.
Royal Borough Of Greenwich (202124038)
This complaint concerns: The landlord’s handling of the resident’s reporting of cleaning to the communal areas. The landlord’s handling of the resident’s reporting of maintenance and repairs to the communal areas. This report has also considered the complaints handling.
London Borough of Redbridge (202111800)
The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the associated complaint.
Haringey London Borough Council (202126874)
The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; the window panes; complaints handling.
Haringey London Borough Council (202219041)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of damage to her personal belongings and carpet due to the damp and mould. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
London Borough of Barking and Dagenham (202014048)
The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. The associated complaints.
Dacorum Borough Council (202212543)
This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling.
Stevenage Borough Council (202119525)
The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a storage cupboard.
Rochdale Boroughwide Housing Limited (202215329)
This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the resident’s request for compensation for personal items removed while clearing the property.
London Borough of Brent (202207406)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway.
London Borough of Croydon (202215975)
REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Newham (202206186)
REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Royal Borough Of Greenwich (202128542)
The complaint is about the landlord’s handling of the resident’s request for her balcony door to be fixed.
London Borough of Barking and Dagenham (202213699)
The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling.
London Borough of Hillingdon (202102073)
This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour (ASB) reports about the resident. Antisocial behaviour reports about the residents neighbour. Noise complaints. The associated complaint.
Reading Borough Council (202104235)
The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling.
Wigan Metropolitan Borough Council (202210202)
REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Dacorum Borough Council (202203963)
This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the basement of the building. The landlord’s handling of the resident’s reports of damage and water ingress into the property. This report has also considered the landlord’s record keeping.
Royal Borough Of Greenwich (202212417)
The complaint is about the landlord’s: Handling of the resident’s request to get a new front door. Complaint handling.
Haringey London Borough Council (202200748)
The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The resident’s concerns that she was discriminated against. The resident’s complaint.
Haringey London Borough Council (202218553)
The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Royal Borough Of Greenwich (202215160)
The complaint concerns: The landlord’s response to issues with damp and mould, following wastewater leaks at the resident’s home. The Ombudsman has also assessed the landlord’s record keeping.
Haringey London Borough Council (202120060)
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
London Borough of Brent (202121420)
The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak that flooded her property.
Sandwell Metropolitan Borough Council (202117544)
This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s concerns that it did not take his vulnerabilities into account when dealing with his reports of ASB. Handling of the associated complaint.
Haringey London Borough Council (202124402)
The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the resident’s reports of mould in the property. This investigation has also considered the landlord’s handling of the complaint.
Haringey London Borough Council (202200806)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the landlord's handling of this complaint. The Ombudsman has also considered the landlord's record keeping.
London Borough of Enfield (202122495)
The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the building's pipework and the compensation amount offered. The landlord’s handling of the associated insurance claim.
Royal Borough of Kensington and Chelsea (202203772)
The resident has complained about being placed on the landlord’s restrictions list and its handling of communications on the issue.
Haringey London Borough Council (202114445)
The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.
Haringey London Borough Council (202118032)
The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.
London Borough of Brent (202203555)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Woking Borough Council (202104548)
The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling.
London Borough of Ealing (202203016)
This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of the resident’s complaint.
Royal Borough Of Greenwich (202103221)
The complaint is about the landlord’s handling of: The resident’s reports of a water leak into his property. The associated complaint.
Sandwell Metropolitan Borough Council (202108283)
The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record keeping.
Haringey London Borough Council (202120299)
The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
London Borough of Ealing (202203160)
The complaint is about: The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s handling of the associated complaint.
Basildon Borough Council (202204250)
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the property, and subsequent reports of damp and mould in the kitchen. Complaint handling.
Haringey London Borough Council (202124512)
This complaint is about the landlord’s handling of the:
Stevenage Borough Council (202211783)
The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling.
London Borough of Enfield (202115537)
The complaint is about the landlord’s handling of: Reports of low water pressure in the resident’s bathroom. The associated complaint.
London Borough of Brent (202214126)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and subsequent internal damage. The associated complaint.
Gateshead Metropolitan Borough Council (202126868)
The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging their property. The associated formal complaint into this matter.
London Borough of Enfield (202122007)
The resident complained about the landlord's handling of works in response to her reports of damp and mould in the property.
Welwyn Hatfield Borough Council (202204677)
The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.
Oadby and Wigston Borough Council (202202740)
The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning services.
London Borough of Barking and Dagenham (202210149)
The complaint is about the landlord’s handling of: The resident’s report of a communal repair, her associated health and safety concern, and the subsequent offer of compensation for this. The associated complaint.
Royal Borough of Kensington and Chelsea (202210570)
The complaint is about the landlord's handling of repair works following the resident's reports of a leak from the above property, including the length of time taken and the standard of the redecoration works.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)