London Borough of Lambeth (202438202)
The complaint is about the landlord’s handling of: Repairs including water damage, the windows, the bathroom, the kitchen units, and cracks on the outside of the property. Mice at the resident’s property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Oadby and Wigston Borough Council (202419658)
The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to provide the resident with information about the presence of asbestos in her property at the start of her tenancy. The landlord’s handling of the associated complaint.
Places for People Group Limited (202448602)
The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB).
Kirklees Metropolitan Borough Council (202302163)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London & Quadrant Housing Trust (202437550)
The complaint is about the landlord’s response to the resident’s reports of leaks in the property.
My Space Housing Solutions (202347604)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at her property. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202320023)
The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and a lack of ventilation in the property. repairs to the intercom. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202449386)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
Tower Hamlets Community Housing (202436341)
The complaint is about the landlord’s handling of the resident’s reports of: a leak and subsequent damp and mould in his bedroom. a lack of cleaning and rats in the communal areas. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Basildon Borough Council (202313913)
The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s complaint handling.
Charnwood Borough Council (202446541)
The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property.
London Borough of Croydon (202417068)
The complaint is about the landlord’s handling of: bathroom, cloakroom and kitchen repairs. external door repairs. radiator repairs. roof repairs. The Ombudsman has also considered the landlord's: complaint handling. record keeping.
London Borough of Hackney (202345272)
The complaint is about the landlord’s handling of the resident’s: Antisocial Behaviour (ASB) reports. Complaint.
London Borough of Hackney (202431407)
The complaint is about the landlord’s handling of: The resident’s ongoing reports of antisocial behaviour (ASB) and noise. The resident’s concerns regarding closed circuit television (CCTV). The Ombudsman has also investigated the landlord’s handling of the complaint.
London Borough of Lewisham (202439765)
The complaint is about the landlord’s handling of: A blocked toilet which caused a back surge of wastewater, and damage to flooring. The resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s knowledge and information management.
Metropolitan Thames Valley Housing (MTV) (202219503)
The complaint is about: The landlord’s quality of work in the renewal of the kitchen and additional works. The landlord’s response to requests that it reimburse for damaged goods. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint and its record keeping.
Stonewater Limited (202317276)
The complaint is about the landlord’s handling of the resident’s reports of birds living in the property’s walls and associated repairs. The Ombudsman has also investigated the landlord’s complaints handling.
London Borough of Barnet (202437374)
The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the warmth of the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202427340)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Complaint.
London Borough of Hounslow (202433962)
The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s complaint handling.
Birmingham City Council (202433722)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint.
East Devon District Council (202324234)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Ealing (202430100)
The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
London & Quadrant Housing Trust (202405185)
The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.
Peabody Trust (202335448)
The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202418882)
The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has also assessed the landlord’s: complaint handling. record keeping.
London Borough of Tower Hamlets (202447645)
The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202304987)
The complaint is about the landlord’s handling of: The resident’s reports of noises from the roof. The associated complaint.
Southwark Council (202326930)
The complaint is about the landlord’s response to the resident’s: reports of a leak from a flat above and the resulting damage to his kitchen ceiling and sink. associated complaint.
MHS Homes Ltd (202318039)
The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB).
Torus62 Limited (202201049)
The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish removal Treatment of pests House alarm The associated complaint.
Amplius Living (202428167)
The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to address damp and mould. Reports of antisocial behaviour from neighbours and visitors to the building including noise, smoking and the use and supply …
Aspire Housing Limited (202324303)
The complaint is about the landlord’s response to the resident’s request for it to remove trees.
Birmingham City Council (202427327)
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.
Clarion Housing Association Limited (202439414)
The complaint is about the landlord’s: Handling of a temporary move following a rat infestation at the property. Response to the resident’s related concerns about costs and damages. Response to her concerns about replacement blinds. The Ombudsman has also considered the landlord’s complaint handling.
East Devon District Council (202438735)
The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related concerns about various welfare issues, including allegations of unfair treatment by the landlord’s officers. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202419092)
The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint.
Haringey London Borough Council (202329921)
The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint.
Kirklees Metropolitan Borough Council (202346122)
The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour.
London Borough of Camden Council (202339530)
The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We have also considered the landlord’s: Complaint handling. Record keeping.
London Borough of Ealing (202411436)
The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202404439)
The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour.
London Borough of Islington (202333147)
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Islington (202443984)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202438332)
The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered the landlord’s complaint handling.
London Borough of Lewisham (202416712)
The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Sutton (202342463)
The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The landlord’s handling of damp, mould, and peeling paint in the upstairs bathroom. The landlord’s response to the resident’s reports about condensation in the downstairs bathroom. We have …
London Borough of Waltham Forest (202421867)
The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method of address when communicating with the resident. We have also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202216213)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the property.
London & Quadrant Housing Trust (202406109)
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)