The Guinness Partnership Limited (202310449)
The complaint is about the landlord’s handling of the resident’s reports about leaks in her kitchen.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lambeth Council (202315922)
This complaint is about the landlord’s handling of repairs to a communal lift.
London & Quadrant Housing Trust (L&Q) (202308916)
The complaint refers to the landlord’s: Handling of leaks, damp and mould, and bathroom repairs. Management of the resident’s complaint and request for compensation. The Ombudsman has also considered the landlord’s record keeping.
Stonewater Limited (202303707)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated repairs ; Complaint.
Vivid Housing Limited (202211238)
The complaint is about the landlord’s handling of: the reported defects to the property and the request for warranty information about the windows. the complaint.
Longhurst Group Limited (202303652)
The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to a shower chair and associated works. Complaint. This report will also assess the landlord’s record keeping.
Peabody Trust (202230461)
The complaint is about the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of the associated complaint.
South Tyneside Council (202314554)
The complaint is about the level of compensation the landlord offered the resident in relation to its handling of: Various repairs to the windows, doors, plaster, roof and pipework at the property. The complaint handling.
Lambeth Council (202316466)
The complaint is about the landlord’s response to the resident’s reports of leaks into her property from an upstairs flat and the subsequent damage caused. The Ombudsman has considered the landlord’s record keeping.
Regenda Limited (202211479)
The complaint is about the landlord’s: Response to the resident’s concerns about outstanding repairs and decoration following damp and mould work at the property. Complaint handling.
Southern Housing (202227417)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs. Complaint. The Ombudsman has also considered the landlord’s record keeping.
Peabody Trust (202212871)
The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling.
Rochdale Boroughwide Housing Limited (202300028)
The complaint is about the landlord’s response to the resident’s service charge query.
London Borough of Croydon (202227737)
The complaint is about the landlord’s: Handling of reports of noise nuisance. Complaint handling. The Ombudsman has also investigated the landlord’s record keeping.
A2Dominion Housing Group Limited (202302870)
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The landlord’s complaint handling has also been considered.
Incommunities Limited (202233186)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour.
Newlon Housing Trust (202309695)
The complaint is about the landlord’s handling of the resident’s queries about an increase in rent and service charges.
Bromford Housing Group Limited (202220665)
The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of repairs to: external doors windows external lights kitchen fitting the landlord’s handling of the associated complaints. The Ombudsman has also decided to investigate the landlord’s record-keeping practices in this case.
Abri Group Limited (202322284)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould The residents complaint.
Brighton and Hove City Council (202306666)
The complaint is about the landlord’s handling of the resident’s reports of water ingress.
Citizen Housing (202230632)
The complaint is about the landlord’s handling of: The resident’s report of a leak. The associated complaint.
Curo Places Limited (202324124)
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling.
Hammersmith and Fulham Council (202231833)
The resident’s complaint is about: The landlord’s response to concerns about the condition of the resident’s property when his tenancy commenced. The landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202234317)
The resident’s complaint is about the landlord’s handling of repairs to the windows in her home.
Hexagon Housing Association Limited (202229905)
The complaint is about the landlord’s response to: The resident’s reports of repairs required when she moved into the property. The associated formal complaint.
Hyde Housing Association Limited (202218277)
The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal complaint.
Incommunities Limited (202313922)
The complaint is about the landlord's handling of the resident’s reports of unreasonable levels of noise from the floorboards in the property above.
Lewisham Council (202331984)
The complaint is about: The landlord’s handling of reports of outstanding repairs to a toilet due to a leak and associated sewage leaks. The landlord’s handling of reports of outstanding repairs to the back balcony doors. The landlord’s handling of the resident’s complaint.
LiveWest Homes Limited (202227876)
The complaint is about the landlord’s handling of the resident’s request for a management transfer.
London Borough of Hillingdon (202310021)
The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has also assessed the landlord’s: complaint handling record keeping.
London & Quadrant Housing Trust (L&Q) (202319292)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate incidents. The landlords handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202322436)
The resident’s complaint was about: The landlord’s response to the resident’s reports about her heating that it was too hot and that there was a loss of heating in December 2022 onwards. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
Midland Heart Limited (202323972)
The complaint concerns the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance from the upstairs’ flat. Reports of leaks into the property. The resident’s concerns regarding staff conduct. The related complaint.
Notting Hill Genesis (NHG) (202302462)
The complaint concerns the landlord’s handling of the resident’s reports of sewage discharge into her property.
Notting Hill Genesis (NHG) (202306173)
The resident’s complaint is about the landlord’s handling of his queries about an increase in heating and hot water charges.
Orbit Group Limited (202313968)
The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). Handling of the associated complaint.
Origin Housing Limited (202336436)
The resident’s complaint is about the landlord’s response to her reports of damp and mould.
Paradigm Housing Group Limited (202311872)
The complaint is about the landlord’s response to the resident’s requests for a neighbouring property to be soundproofed.
Royal Borough Of Greenwich (202228470)
The complaint is about: The landlord’s handling of leak reports and associated damp and mould. The landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202332046)
The resident’s complaint is about the landlord’s response to the resident’s reports about insulation, windows, door and the bathroom. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
Southwark Council (202219624)
The complaint is about the landlord’s: Handling of a leak in the resident’s bathroom and the subsequent damage caused. The landlord’s complaint handling.
The Guinness Partnership Limited (202333249)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the property. The associated complaint.
Wandsworth Council (202234263)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Wandsworth Council (202317109)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Pests in the ceiling and roof space. Pigeons nesting on the balcony.
Wiltshire Council (202303945)
The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of various repairs at the property. The Ombudsman has also considered the complaint handling in this case.
Wolverhampton City Council (202344053)
The complaint is about the landlord’s handling of the resident’s reports of drainage problems. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Aster Group Limited (202233003)
The complaint is about the landlord’s response to the resident’s concerns about a service charge for door entry system maintenance.
Gosport Borough Council (202314200)
The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property.
Lewisham Council (202227635)
The complaint is about the landlord’s response to the resident’s reports of water ingress. The Ombudsman has also considered the landlord’s record-keeping.
London & Quadrant Housing Trust (L&Q) (202202714)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids and adaptations. This Service has also considered the landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)