London & Quadrant Housing Trust (L&Q) (202327882)
The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the associated complaints.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Brent (202233923)
The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint.
London Borough of Croydon (202310317)
The complaint is about: The landlord’s handling of a complaint against the resident. The landlord’s handling of the resident’s complaint.
London Borough of Hillingdon (202313798)
The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated repairs.
London & Quadrant Housing Trust (L&Q) (202301306)
The complaint is about: The landlord’s handling of heating repairs (including concerns about the adequacy of the heating). The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Barking and Dagenham (202311480)
The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damp and mould affecting her property. The Ombudsman has decided to consider the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202308916)
The complaint refers to the landlord’s: Handling of leaks, damp and mould, and bathroom repairs. Management of the resident’s complaint and request for compensation. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Croydon (202227737)
The complaint is about the landlord’s: Handling of reports of noise nuisance. Complaint handling. The Ombudsman has also investigated the landlord’s record keeping.
London Borough of Hillingdon (202310021)
The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has also assessed the landlord’s: complaint handling record keeping.
London & Quadrant Housing Trust (L&Q) (202319292)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate incidents. The landlords handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202322436)
The resident’s complaint was about: The landlord’s response to the resident’s reports about her heating that it was too hot and that there was a loss of heating in December 2022 onwards. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202202714)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids and adaptations. This Service has also considered the landlord’s handling of the resident’s complaint.
Haringey London Borough Council (202320122)
The complaint is about the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out of the bedroom floor; broken guttering; and damp and mould. We have also considered the landlord's complaint handling.
London Borough of Hammersmith and Fulham (202220040)
The complaint is about the landlord’s handling of: A leak in the resident’s bathroom. The associated complaint.
London Borough of Lambeth (202233709)
This complaint is about the landlord’s handling of: Reports of blockages in the resident's kitchen. Reports of mice infestation in the property. Reports of a lack of fire escape provision. The associated complaint.
Haringey London Borough Council (202317960)
The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The resident’s concerns relating to asbestos within his property. This Service has also investigated the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202124346)
The complaint is about: the landlord’s handling of the resident’s temporary decant. the landlord’s handling of the associated complaint.
Haringey London Borough Council (202311643)
The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Hillingdon (202324088)
The complaint is about: The landlord’s management of the kitchen works. The landlord’s record keeping. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202324213)
The complaint is about: the landlord’s handling of the resident’s reports of repairs to the toilets in the property, the landlord’s handling of the associated complaint.
London Borough of Ealing (202127572)
The complaint is about the landlord’s handling of: Repairs in the resident’s home following a leak. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202204359)
The complaint is about: The landlord’s handling of Remedial works following a leak. Its handling of asbestos removal at the resident’s property. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202306096)
The complaint is about; The landlord’s handling of the resident’s reports of a leak in the property. The associated complaint handling.
London Borough of Hackney (202302021)
The complaint is about: The landlord’s handling of the resident’s reports of upsurges in water into her property. The landlord’s handling of the resident’s reports of a leak from her neighbour’s property above. The landlord’s complaint handling has also been investigated.
London Borough of Hackney (202310241)
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. The Ombudsman also considered the landlord’s record keeping.
London Borough of Brent (202234539)
The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. Reports of leaks in the property between November 2022 and January 2023. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202328643)
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments for the annual gas safety check.
Haringey London Borough Council (202232783)
This complaint is about the landlord’s handling of a leak in the resident’s property.
London Borough of Hackney (202312141)
The complaint is about the landlord's handling of a leak into her home. This includes the landlord’s offer of compensation.
London & Quadrant Housing Trust (L&Q) (202311071)
The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property.
London & Quadrant Housing Trust (L&Q) (202302981)
The complaint is about the landlord’s handling of the resident’s move to temporary accommodation due to anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202306893)
The complaint is about the landlord’s handing of the resident’s report of a leak from the shower to the bedroom.
London Borough of Ealing (202341193)
The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint.
London Borough of Brent (202234191)
The complaint is about the landlord’s response to the resident’s request for information about the replacement windows to the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Croydon (202209163)
The complaint is about the landlord’s handling of: The resident’s repairs reports after her mutual exchange. The complaint.
London Borough of Lambeth (202319304)
The complaint is about the handling of a leak to the resident’s WC ceiling and subsequent remedial works.
London Borough of Enfield (202230860)
The resident’s complaint is about:
London Borough of Enfield (202315166)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.
London & Quadrant Housing Trust (L&Q) (202319699)
This complaint is about the landlord’s handling of the resident’s request to be rehoused.
London & Quadrant Housing Trust (L&Q) (202320637)
The complaint is about the landlord’s handling of: Reports of leaks, and damp and mould in the property. The complaint, including the level of compensation offered.
London Borough of Ealing (202224334)
REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (L&Q) (202229958)
The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also investigated the landlord’s: Communication. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202306167)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and homophobic harassment. The landlord’s response to the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint.
London Borough of Hounslow (202229239)
The complaint is about the landlord’s handling of the resident’s request for a hedge to be replaced. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Enfield (202226164)
The complaint is about the landlord’s: Handling of repairs to the resident’s boiler. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202338938)
The complaint is about the landlord’s handling of: The resident’s request for a transfer. The resident’s reports about their neighbour’s conduct. The resident’s reports of other local anti-social behaviour (ASB) and harassment. Safety concerns raised by the resident. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202221467)
The complaint is about the landlord’s handling of reports of noise nuisance from the flat above. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202222308)
The complaint is regarding the landlord’s handling of the resident’s transfer application and request to move on medical grounds. This investigation has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202204588)
The complaint is about the landlord’s handling of the resident’s: Reports of problems with her front door. Associated complaints.
London Borough of Enfield (202229098)
The complaint is about the landlord’s response to the resident’s: Request for information about the ‘buyback’ process. Query about cladding. Reports of damp and mould. Request for compensation for boiler and additional heaters. Dissatisfaction about winter fuel payments. Concerns about her license agreement. Complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)