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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,143 of 16,595 decisions matching "london"

Decisions

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29 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202114384) Case 202114384 · Managing Relations The complaint is about the landlord’s response to the resident’s request for: A window to be installed in her property. … 29 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202200632) Case 202200632 · Managing Relations The complaint is about: the landlord’s handling of a radiator leak. the loss of hot water and heating. the associated … 29 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202215266) Case 202215266 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 29 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202216196) Case 202216196 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from a neighbour. The Ombudsman has … 27 Sep 2023 Maladministration London Borough of Hillingdon (202230250) Case 202230250 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of hot water and heating loss. 26 Sep 2023 Maladministration London Borough of Ealing (202221355) Case 202221355 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of a broken communal main entrance door, to the … 26 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202219689) Case 202219689 · Managing Relations The complaint is regarding the landlord’s; Handling of repairs to the resident’s shower panel. Complaints handling. 31 Aug 2023 Maladministration London Borough of Croydon (202205866) Case 202205866 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB). This report has also considered: The … 31 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202101570) Case 202101570 · Financial The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of service charges, and an … 31 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202202905) Case 202202905 · Managing Relations The complaint is about the landlord’s handling of a repair to the resident’s heating and hot water system. The Ombudsman … 31 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202225049) Case 202225049 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding service charges applied to her account. The Ombudsman … 29 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202214900) Case 202214900 · Managing Relations The complaint is about: The landlord's handling of the resident's reports of a loss of heating and hot water, including … 21 Aug 2023 Maladministration London Borough of Redbridge (202223569) Case 202223569 · Managing Relations The complaint concerns: The landlord’s handling of the replacement of the property’s front door. The associated formal complaint into the … 17 Aug 2023 Maladministration London Borough of Barking and Dagenham (202210257) Case 202210257 · Managing Relations The complaint is about: The landlord's handling of the replacement of the resident's windows. The landlord's complaint handling. 9 Aug 2023 Maladministration London Borough of Hackney (202219315) Case 202219315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and resulting damage affecting her property. 9 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120759) Case 202120759 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the … 31 Jul 2023 Maladministration Haringey London Borough Council (202215853) Case 202215853 · Information and data management The complaint is about the landlord’s handling of: Repairs to the flooring following a central heating upgrade. The stairlift replacement. … 31 Jul 2023 Maladministration London Borough of Hackney (202216281) Case 202216281 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The resident’s complaint. 27 Jul 2023 Maladministration London Borough of Croydon (202204778) Case 202204778 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s: report regarding noise nuisance from a neighbouring property. request to … 25 Jul 2023 Maladministration London Borough of Barnet (202220499) Case 202220499 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a stair lift. 25 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202010229) Case 202010229 · Information and data management This complaint is about the landlord’s: Response to the resident’s various disrepair concerns from April 2019. Handling of the resident’s … 20 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206761) Case 202206761 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling. 18 Jul 2023 Maladministration London Borough of Hounslow (202110086) Case 202110086 · Information and data management REPORT COMPLAINT 202110086 London Borough of Hounslow 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202205274) Case 202205274 · Managing Relations REPORT COMPLAINT 202205274 London & Quadrant Housing Trust 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and … 14 Jul 2023 Maladministration Haringey London Borough Council (202213700) Case 202213700 · Managing Relations The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. … 12 Jul 2023 Maladministration Haringey London Borough Council (202217469) Case 202217469 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of shower repairs. associated complaint. 12 Jul 2023 Maladministration London Borough of Brent (202118180) Case 202118180 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of noise nuisance complaints against the resident. This service has also considered the … 10 Jul 2023 Maladministration Haringey London Borough Council (202208301) Case 202208301 · Financial The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated. 10 Jul 2023 Maladministration London Borough of Newham (202124872) Case 202124872 · Managing Relations The complaint is regarding: the landlord's response to an emergency management transfer request the landlord’s complaint handling. 6 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202209142) Case 202209142 · Estate Management The complaint is about the landlord’s response to the resident’s complaint about ownership of her allocated parking bay. 3 Jul 2023 Maladministration London Borough of Newham (202206717) Case 202206717 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of a leak into the property. 29 Jun 2023 Maladministration London Borough of Barnet (202122014) Case 202122014 · Information and data management The complaint is about the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list. 29 Jun 2023 Maladministration London Borough of Newham (202105739) Case 202105739 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. A previous court … 29 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202011424) Case 202011424 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the balcony. Pests and dampness affecting the carpets. 29 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212817) Case 202212817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise nuisance caused by her above neighbour’s floorboards. … 28 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202111018) Case 202111018 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise . Complaints handling. 28 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202123168) Case 202123168 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and downstairs toilet. The associated complaint. 27 Jun 2023 Maladministration London Borough of Ealing (202121301) Case 202121301 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to the kitchen worktop, an electrical socket, … 27 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207961) Case 202207961 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the delay in providing the resident with a … 26 Jun 2023 Maladministration London Borough of Redbridge (202212305) Case 202212305 · Managing Relations The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their … 20 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202204023) Case 202204023 · Managing Relations The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property … 19 Jun 2023 Maladministration Haringey London Borough Council (202122735) Case 202122735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing. 19 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120968) Case 202120968 · Managing Relations The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint. 16 Jun 2023 Maladministration London Borough of Hillingdon (202222294) Case 202222294 · Managing Relations The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation. 15 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (201915363) Case 201915363 · Financial The complaint is about the landlord’s: Apportionment of service charges for bulky refuse removal. Handling of the resident’s complaint. 14 Jun 2023 Maladministration London Borough of Ealing (202210861) Case 202210861 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. … 14 Jun 2023 Maladministration London Borough of Hackney (202200920) Case 202200920 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the … 14 Jun 2023 Maladministration London Borough of Redbridge (202210856) Case 202210856 · Financial The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the … 8 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121929) Case 202121929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to change her tenancy from a joint to a … 3 Jun 2023 Maladministration London Borough of Newham (202210355) Case 202210355 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated …