Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "borough" × Outcome: Maladministration ×

Showing 994 of 16,595 decisions matching "borough"

Decisions

Most recent first
24 Aug 2022 Maladministration London Borough of Croydon (202109511) Case 202109511 · Old Property Condition categories The complaint is about the standard and quality of work carried out at the property, including to the bathroom and … 11 Aug 2022 Maladministration Charnwood Borough Council (202111440) Case 202111440 · Managing Relations The complaint is about the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the … 9 Aug 2022 Maladministration London Borough of Hounslow (202118241) Case 202118241 · Estate Management The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering. 29 Jul 2022 Maladministration Royal Borough of Kensington and Chelsea (202124640) Case 202124640 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to his kitchen units during pest-proofing works. 28 Jul 2022 Maladministration Reading Borough Council (202108870) Case 202108870 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of adaptations to the property. 27 Jul 2022 Maladministration Ashford Borough Council (202112658) Case 202112658 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident … 14 Jul 2022 Maladministration London Borough of Hackney (202107142) Case 202107142 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also identified that … 11 Jul 2022 Maladministration Brentwood Borough Council (202122844) Case 202122844 · Old Property Condition migrated-2025 The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error. 20 Jun 2022 Maladministration Broxtowe Borough Council (202122100) Case 202122100 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property. 10 Jun 2022 Maladministration Royal Borough Of Greenwich (202015542) Case 202015542 · Estate Management The complaint is about landlord’s handling of the resident’s request to relocate a mains stopcock from outside of the property … 26 May 2022 Maladministration Sandwell Metropolitan Borough Council (202106499) Case 202106499 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided. 18 May 2022 Maladministration Sandwell Metropolitan Borough Council (202014265) Case 202014265 · ASB/Abuse/Nuisance The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated … 13 May 2022 Maladministration Haringey London Borough Council (202121817) Case 202121817 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints … 11 May 2022 Maladministration Haringey London Borough Council (202121406) Case 202121406 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s balcony window. 10 May 2022 Maladministration London Borough of Hillingdon (202009185) Case 202009185 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns with a gas safety certificate. 10 May 2022 Maladministration Southend-on-Sea Borough Council (202009843) Case 202009843 · Managing Relations The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her … 27 Apr 2022 Maladministration Basildon Borough Council (202010721) Case 202010721 · Old Property Condition migrated-2025 The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020. 29 Mar 2022 Maladministration Rochdale Boroughwide Housing Limited (202017037) Case 202017037 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB) by a neighbour. 28 Mar 2022 Maladministration Swindon Borough Council (202119090) Case 202119090 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the … 18 Mar 2022 Maladministration Royal Borough Of Greenwich (202012334) Case 202012334 · Managing Relations This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while … 28 Feb 2022 Maladministration Royal Borough of Kensington and Chelsea (202112145) Case 202112145 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a flood at his property. 25 Feb 2022 Maladministration London Borough of Hillingdon (202109796) Case 202109796 · Estate Management The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint. 2 Dec 2021 Maladministration Welwyn Hatfield Borough Council (202003333) Case 202003333 · Managing Relations The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the … 21 Oct 2021 Maladministration Crawley Borough Council (202006821) Case 202006821 · Local Authority / ALMO or TMO This complaint is about how the landlord handled arrears on the resident’s rent account. 21 Oct 2021 Maladministration London Borough of Hillingdon (202012846) Case 202012846 · Local Authority / ALMO or TMO The landlord's response to the resident’s reports about the condition of his porch roof. 30 Sep 2021 Maladministration Slough Borough Council (202014280) Case 202014280 · Local Authority / ALMO or TMO The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling. 31 Aug 2021 Maladministration Darlington Borough Council (202012091) Case 202012091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident's allegations of unacceptable staff conduct towards him. The Ombudsman has … 31 Aug 2021 Maladministration Luton Borough Council (202013316) Case 202013316 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 9 Aug 2021 Maladministration Wigan Metropolitan Borough Council (201906755) Case 201906755 · Financial This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. … 1 Jul 2021 Maladministration Stevenage Borough Council (202013153) Case 202013153 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate. 30 Jun 2021 Maladministration Royal Borough of Kensington and Chelsea (202101926) Case 202101926 · Local Authority / ALMO or TMO REPORT COMPLAINT 202101926 Royal Borough of Kensington and Chelsea June 2021 Our approach The Housing Ombudsman’s approach to investigating and … 22 Jun 2021 Maladministration London Borough of Enfield (201914492) Case 201914492 · Local Authority / ALMO or TMO The complaint is about the landlord’s: 9 Jun 2021 Maladministration Swindon Borough Council (202008806) Case 202008806 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about damage to her sofa. 20 May 2021 Maladministration London Borough of Hackney (202010288) Case 202010288 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property. 6 May 2021 Maladministration Stevenage Borough Council (202009309) Case 202009309 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside … 29 Apr 2021 Maladministration London Borough of Hackney (202000798) Case 202000798 · Local Authority / ALMO or TMO The resident complains about how the landlord handled reports of problems with the heating and hot water in the property … 28 Apr 2021 Maladministration London Borough of Hackney (202007684) Case 202007684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property. 24 Mar 2021 Maladministration Sandwell Metropolitan Borough Council (201906786) Case 201906786 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 27 Feb 2021 Maladministration Dudley Metropolitan Borough Council (202003643) Case 202003643 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of: Repair to plaster to the walls and ceilings … 25 Feb 2021 Maladministration Hinckley and Bosworth Borough Council (202011700) Case 202011700 · Local Authority / ALMO or TMO REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 16 Feb 2021 Maladministration Dudley Metropolitan Borough Council (201911389) Case 201911389 · Managing Relations The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint … 27 Jan 2021 Maladministration London Borough of Redbridge (202002349) Case 202002349 · Local Authority / ALMO or TMO The complaint refers to: The Landlord’s response to an accusation of verbal abuse made against the Resident. The Landlord’s complaint … 23 Dec 2020 Maladministration Sandwell Metropolitan Borough Council (201912989) Case 201912989 · Information and data management The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building. 22 Dec 2020 Maladministration Brentwood Borough Council (201915056) Case 201915056 · Local Authority / ALMO or TMO The complaint is about how the landlord handled a boundary issue relating to the resident’s property.