London Borough of Ealing (202120125)
The complaint is about the landlord’s response to various repairs raised by the resident.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Hackney (202106968)
The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate legal action against her for unpaid charges. Communication in respect of a query she made regarding extending her lease and responsibility for the replacement of the front door at the …
GreenSquareAccord Limited (202123498)
The complaint is about the landlord's response to the resident's concerns that their garden was unsafe and unusable, and their request for the garden to be paved.
Jigsaw Homes Group Limited (202201661)
The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their request for a refund.
Ashfield District Council (202203316)
The complaint is about the landlord’s handling of the resident’s rent arrears.
London Borough of Barking and Dagenham (202005383)
The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).
Onward Homes Limited (202113324)
The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint.
Sanctuary Housing Association (202107321)
This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his property.
Hyde Housing Association Limited (202120928)
The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. Handling of the resident’s report that her bathroom was cold. Complaint handling.
Peabody Trust (202205611)
The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom.
Southern Housing Group Limited (202206951)
The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as a result of electrical testing completed at the property. The associated complaint.
Catalyst Housing Limited (202107468)
This complaint is about the landlord’s: Response to various reported defects, including damp resulting from water ingress through the property’s front and rear doors; Complaint handling.
Livv Housing Group (202103424)
The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.
London & Quadrant Housing Trust (202207775)
The complaint is about the landlord's handling of repairs at the resident’s property.
Brighton and Hove City Council (202202555)
The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior to moving into the property. The landlord’s complaint handling.
Clarion Housing Association Limited (202115884)
The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s complaints handling has also been investigated.
London & Quadrant Housing Trust (202118374)
The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint.
Waverley Borough Council (202205045)
The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request for compensation for damaged personal items.
A2Dominion Housing Group Limited (202016099)
The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint.
Incommunities Limited (202208132)
The complaint is about the landlord’s handling of repairs to the resident’s plasterwork, flooring and gas pipes.
Leeds City Council (202111464)
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
East Riding of Yorkshire Council (202115738)
The complaint is about the landlord’s handling of the resident’s request for an extension.
Nottingham City Homes Registered Provider Limited (202206302)
The complaint is about the landlord’s handling of the resident’s reports of a water leak through his ceiling.
The Guinness Partnership Limited (202101974)
The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling.
Hyde Housing Association Limited (202204116)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden.
Catalyst Housing Limited (202113998)
The complaint is about the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. Record keeping.
Paragon Asra Housing Limited (202110414)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.
Epping Forest District Council (202206787)
The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling.
London & Quadrant Housing Trust (202126700)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of a broken terrace light. The associated complaint.
Metropolitan Thames Valley Housing (202119152)
The complaint is about the landlord’s response to the resident’s report of a loss of heating and hot water.
Catalyst Housing Limited (202103564)
The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling.
Nottingham Community Housing Association Limited (202121658)
The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her subsequent complaint.
Notting Hill Genesis (202122043)
The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property.
Redditch Borough Council (202102751)
The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency banding. Fence repair works. The complaint is also about the landlord’s complaints handling.
Longhurst Group Limited (202119021)
The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring.
Paragon Asra Housing Limited (202200720)
The complaint is about the landlord’s handling of repairs to the resident’s front door.
London Borough of Ealing (202113706)
The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding of the leasehold agreement.
Onward Homes Limited (202127520)
The complaint is about: The landlord’s response to the resident’s reports about the condition of her kitchen and her request for the kitchen to be renewed. The landlord’s complaint handling.
Haringey London Borough Council (202202745)
The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.
Hyde Housing Association Limited (202207146)
The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint.
Peabody Trust (202113293)
This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports.
Notting Hill Genesis (202203445)
The complaint is about the landlord’s implementation of contact restrictions on the resident.
GreenSquareAccord Limited (202206869)
The complaint concerns how the landlord handled: repairs to a leak in the property, and; the associated request for compensation.
Clarion Housing Association Limited (202113111)
The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes during the mutual exchange process.
East Suffolk Council (202206499)
The complaint concerns how the landlord handled the replacement of the windows in the property.
London & Quadrant Housing Trust (202007591)
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould and its handling of repairs, including to a bedroom window. The landlord’s response to the resident’s request to be rehoused.
London & Quadrant Housing Trust (202009492)
This complaint is about the landlord’s handling of: the repairs to remedy the damp and mould within the property the repairs to the front door the resident’s reports of the condition of the garden.
Westminster City Council (202012451)
This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the associated complaint.
Wolverhampton City Council (202123355)
The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property.
Hinckley and Bosworth Borough Council (202109753)
The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; antisocial behaviour (ASB) from his neighbour.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)