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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "secure" × Outcome: Maladministration ×

Showing 198 of 16,595 decisions matching "secure"

Decisions

Most recent first

29 Jan 2026 Maladministration City of Westminster Council (202409414) Case 202409414 · Local Authority / ALMO or TMO Decision Case ID 202409414 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration London Borough of Hackney (202522014) Case 202522014 · Local Authority / ALMO or TMO Decision Case ID 202522014 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration London Borough of Lambeth (202508157) Case 202508157 · Local Authority / ALMO or TMO Decision Case ID 202508157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration London & Quadrant Housing Trust (202409100) Case 202409100 · Managing Relations Decision Case ID 202409100 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 29 Jan 2026 Maladministration Platform Housing Group Limited (202341540) Case 202341540 · Managing Relations Decision Case ID 202341540 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 28 Jan 2026 Maladministration London Borough of Islington (202500964) Case 202500964 · Local Authority / ALMO or TMO Decision Case ID 202500964 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Maladministration City of Lincoln Council (202513116) Case 202513116 · Local Authority / ALMO or TMO Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Maladministration London Borough of Hillingdon (202439557) Case 202439557 · Local Authority / ALMO or TMO Decision Case ID 202439557 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 26 Jan 2026 Maladministration London Borough of Barnet (202429400) Case 202429400 · Managing Relations Decision Case ID 202429400 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 26 Jan 2026 Maladministration Mansfield District Council (202527837) Case 202527837 · Local Authority / ALMO or TMO Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 Maladministration London Borough of Lambeth (202436408) Case 202436408 · Local Authority / ALMO or TMO Decision Case ID 202436408 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 22 Jan 2026 Maladministration London Borough of Lewisham (202509103) Case 202509103 · Local Authority / ALMO or TMO Decision Case ID 202509103 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 21 Jan 2026 Maladministration London Borough of Islington (202331207) Case 202331207 · Local Authority / ALMO or TMO Decision Case ID 202331207 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 19 Jan 2026 Maladministration London Borough of Ealing (202451968) Case 202451968 · Local Authority / ALMO or TMO Decision Case ID 202451968 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 15 Jan 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202511861) Case 202511861 · Managing Relations Decision Case ID 202511861 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 14 Jan 2026 Maladministration London Borough of Barking and Dagenham (202506921) Case 202506921 · Local Authority / ALMO or TMO Decision Case ID 202506921 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 9 Jan 2026 Maladministration Norwich City Council (202439923) Case 202439923 · Local Authority / ALMO or TMO Decision Case ID 202439923 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Jan 2026 Maladministration Chesterfield Borough Council (202434129) Case 202434129 · Local Authority / ALMO or TMO Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 7 Jan 2026 Maladministration North Tyneside Council (202450538) Case 202450538 · Managing Relations Decision Case ID 202450538 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Jan 2026 Maladministration Brighton and Hove City Council (202337355) Case 202337355 · Local Authority / ALMO or TMO Decision Case ID 202337355 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 24 Dec 2025 Maladministration GreenSquareAccord Limited (202438428) Case 202438428 · Managing Relations Decision Case ID 202438428 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 December … 24 Dec 2025 Maladministration Manchester City Council (202423674) Case 202423674 · Local Authority / ALMO or TMO Decision Case ID 202423674 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Dec 2025 Maladministration London Borough of Lambeth (202404320) Case 202404320 · Local Authority / ALMO or TMO Decision Case ID 202404320 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Maladministration London Borough of Lambeth (202414586) Case 202414586 · Local Authority / ALMO or TMO Decision Case ID 202414586 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Maladministration London & Quadrant Housing Trust (202433861) Case 202433861 · Managing Relations Decision Case ID 202433861 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenant … 23 Dec 2025 Maladministration Torus62 Limited (202501658) Case 202501658 · Managing Relations Decision Case ID 202501658 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 December … 22 Dec 2025 Maladministration Clarion Housing Association Limited (202429364) Case 202429364 · Managing Relations Decision Case ID 202429364 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 19 Dec 2025 Maladministration Gateshead Metropolitan Borough Council (202446983) Case 202446983 · Managing Relations Decision Case ID 202446983 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration Leicester City Council (202401431) Case 202401431 · Responsive repairs/activity Decision Case ID 202401431 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Dec 2025 Maladministration London Borough of Camden Council (202442504) Case 202442504 · Managing Relations Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Dec 2025 Maladministration North West Leicestershire District Council (202415395) Case 202415395 · Local Authority / ALMO or TMO Decision Case ID 202415395 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or … 19 Dec 2025 Maladministration Royal Borough Of Greenwich (202344666) Case 202344666 · Local Authority / ALMO or TMO Decision Case ID 202344666 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration Sandwell Metropolitan Borough Council (202345539) Case 202345539 · Local Authority / ALMO or TMO Decision Case ID 202345539 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 18 Dec 2025 Maladministration Birmingham City Council (202515575) Case 202515575 · Local Authority / ALMO or TMO Decision Case ID 202515575 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration Leeds City Council (202328285) Case 202328285 · Local Authority / ALMO or TMO Decision Case ID 202328285 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 Maladministration London Borough of Tower Hamlets (202431306) Case 202431306 · Local Authority / ALMO or TMO Decision Case ID 202431306 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 18 Dec 2025 Maladministration Southend on Sea City Council (202503824) Case 202503824 · Managing Relations Decision Case ID 202503824 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 18 Dec 2025 Maladministration Wigan Council (202418814) Case 202418814 · Local Authority / ALMO or TMO Decision Case ID 202418814 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 17 Dec 2025 Maladministration Ipswich Borough Council (202325687) Case 202325687 · Local Authority / ALMO or TMO Decision Case ID 202325687 Decision type Investigation Landlord Ipswich Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Dec 2025 Maladministration Leeds City Council (202516072) Case 202516072 · Local Authority / ALMO or TMO Decision Case ID 202516072 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Dec 2025 Maladministration London Borough of Enfield (202412571) Case 202412571 · Managing Relations Decision Case ID 202412571 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 17 Dec 2025 Maladministration London Borough of Lambeth (202508037) Case 202508037 · Managing Relations Decision Case ID 202508037 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Dec 2025 Maladministration North Northamptonshire Council (202418127) Case 202418127 · Managing Relations Decision Case ID 202418127 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 16 Dec 2025 Maladministration London Borough of Camden Council (202512741) Case 202512741 · Managing Relations Decision Case ID 202512741 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 16 Dec 2025 Maladministration London & Quadrant Housing Trust (202510197) Case 202510197 · Managing Relations Decision Case ID 202510197 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 16 Dec 2025 Maladministration Woking Borough Council (202500018) Case 202500018 · Managing Relations Decision Case ID 202500018 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Dec 2025 Maladministration Brighton and Hove City Council (202327022) Case 202327022 · Managing Relations Decision Case ID 202327022 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 12 Dec 2025 Maladministration Southwark Council (202339206) Case 202339206 · Health and Safety (inc. building safety) Decision Case ID 202339206 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 11 Dec 2025 Maladministration Curo Places Limited (202409175) Case 202409175 · Managing Relations Decision Case ID 202409175 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 … 10 Dec 2025 Maladministration London Borough of Lambeth (202437569) Case 202437569 · Managing Relations Decision Case ID 202437569 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO …