Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202343837 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident became a tenant of […]
Decision Case ID 202525090 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background Since 2019 the resident had reported several times to […]
Decision Case ID 202428645 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 14 April 2026 Background The resident lives in a flat on the third floor […]
Decision Case ID 202537150 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident lives with her 2 children. She said […]
Decision Case ID 202403437 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 07 April 2026 Background The resident’s concerns relate to the landlord not issuing […]
Decision Case ID 202348575 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident has been a tenant […]
Decision Case ID 202334182 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident has a secure tenancy with […]
Decision Case ID 202532113 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident reported damp and […]
Decision Case ID 202337946 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident reported ASB […]
Decision Case ID 202338211 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The residentrents her flat to her own tenant. The […]
Decision Case ID 202525025 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident reported experiencing damp and mould in her […]
Decision Case ID 202347137 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 March 2026 Background The resident has been the leaseholder […]
Decision Case ID 202502857 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The property is a ground-floor maisonette. […]
Decision Case ID 202314014 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority Occupancy Assured Tenancy Date 28 March 2026 Background The resident reported a leak from the roof, which was […]
Decision Case ID 202329894 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a […]
Decision Case ID 202338412 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy Date 26 March 2026 Background The resident complained to the landlord about prolonged […]
Decision Case ID 202347459 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 March 2026 Background The resident has […]
Decision Case ID 202518457 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 25 March 2026 Background The resident said issues with access […]
Decision Case ID 202404351 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 March 2026 Background The resident lives in a one‑bedroom […]
Decision Case ID 202529422 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 March 2026 Background The resident lives in a one-bedroom […]
Decision Case ID 202408530 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 March 2026 Background The resident reported that his kitchen […]
Decision Case ID 202420249 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 March 2026 Background 1. The property is on the […]
Decision Case ID 202307397 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 March 2026 Background The resident has experienced […]
Decision Case ID 202519737 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident has lived in the […]
Decision Case ID 202442128 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 20 March 2026 Background The resident is disabled and has multiple health issues. The […]
Decision Case ID 202343421 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident has been a tenant […]
Decision Case ID 202526104 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background During July 2024 the resident contacted […]
Decision Case ID 202339077 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The resident and her 3 children […]
Decision Case ID 202505643 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 17 March 2026 Background The resident reported that their toilet […]
Decision Case ID 202341926 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident experienced noise transfer from the neighbour living […]
Decision Case ID 202404084 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 March 2026 Background The resident lives in a flat. In […]
The landlord delayed at both stages of its complaints process. While it acknowledged its delay at stage 1 it delayed again at stage 2 and did not provide any remedies.
Decision Case ID 202502695 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background In January 2025 the landlord carried […]
Decision Case ID 202420983 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure tenancy Date 16 March 2026 Background The resident lives in a […]
Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident lives in a second floor flat and […]
Decision Case ID 202334261 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident and his wife have a […]
Decision Case ID 202337157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident reported multiple repair issues […]
Decision Case ID 202530163 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives in a flat with her 3 grown […]
Decision Case ID 202515451 Decision type Investigation Landlord London Borough of Sutton Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 March 2026 Background The resident lives in a high-rise […]
Decision Case ID 202504846 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported that the heating was not working […]
Decision Case ID 202521825 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 11 March 2026 Background The resident reported damp in the […]
Decision Case ID 202414183 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 11 March 2026 Background The resident purchased her property in July […]
The landlord significantly delayed responding at stage 2 of its process and failed to demonstrate that it had taken learning from this complaint.
Decision Case ID 202325647 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 March 2026 Background There were numerous repairs needed at […]
Decision Case ID 202422466 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 6 March 2026 Background The resident lives in a flat on […]
Decision Case ID 202405037 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 March 2026 Background The resident pays a service […]
Decision Case ID 202423504 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background Between November 2022 and April 2023 the landlord […]
Decision Case ID 202431053 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 March 2026 Background The resident lived in the 2-bedroom flat […]
Decision Case ID 202415338 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 March 2026 Background The resident complained that there […]
Decision Case ID 202425109 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 February 2026 Background The resident lives in a 4 […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |