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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "local" × Outcome: Maladministration ×

Showing 243 of 16,595 decisions matching "local"

Decisions

Most recent first
6 Feb 2026 Maladministration Waverley Borough Council (202526088) Case 202526088 · Local Authority / ALMO or TMO Decision Case ID 202526088 Decision type Investigation Landlord Waverley Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 5 Feb 2026 Maladministration City of Lincoln Council (202448151) Case 202448151 · Local Authority / ALMO or TMO Decision Case ID 202448151 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 5 Feb 2026 Maladministration London Borough of Newham (202448284) Case 202448284 · Local Authority / ALMO or TMO Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 5 Feb 2026 Maladministration London Borough of Tower Hamlets (202400211) Case 202400211 · Local Authority / ALMO or TMO Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 4 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202518785) Case 202518785 · Local Authority / ALMO or TMO Decision Case ID 202518785 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 3 Feb 2026 Maladministration Royal Borough Of Greenwich (202432004) Case 202432004 · Managing Relations Decision Case ID 202432004 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Maladministration London Borough of Camden Council (202513249) Case 202513249 · Local Authority / ALMO or TMO Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 2 Feb 2026 Maladministration London Borough of Ealing (202325804) Case 202325804 · Local Authority / ALMO or TMO Decision Case ID 202325804 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Maladministration Sandwell Metropolitan Borough Council (202406753) Case 202406753 · Local Authority / ALMO or TMO Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration London Borough of Camden Council (202522015) Case 202522015 · Managing Relations Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 30 Jan 2026 Maladministration London Borough of Hammersmith and Fulham (202521839) Case 202521839 · Local Authority / ALMO or TMO Decision Case ID 202521839 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 30 Jan 2026 Maladministration London Borough of Hounslow (202413509) Case 202413509 · Local Authority / ALMO or TMO Decision Case ID 202413509 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration London Borough of Lewisham (202417652) Case 202417652 · Local Authority / ALMO or TMO Decision Case ID 202417652 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration City of Westminster Council (202409414) Case 202409414 · Local Authority / ALMO or TMO Decision Case ID 202409414 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration London Borough of Croydon (202504858) Case 202504858 · Local Authority / ALMO or TMO Decision Case ID 202504858 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority Occupancy Leaseholder Date 29 … 29 Jan 2026 Maladministration London Borough of Hackney (202522014) Case 202522014 · Local Authority / ALMO or TMO Decision Case ID 202522014 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration London Borough of Lambeth (202508157) Case 202508157 · Local Authority / ALMO or TMO Decision Case ID 202508157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 28 Jan 2026 Maladministration East Devon District Council (202500373) Case 202500373 · Local Authority / ALMO or TMO Decision Case ID 202500373 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO … 28 Jan 2026 Maladministration London Borough of Islington (202500964) Case 202500964 · Local Authority / ALMO or TMO Decision Case ID 202500964 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 28 Jan 2026 Maladministration London Borough of Lambeth (202338105) Case 202338105 · Local Authority / ALMO or TMO Decision Case ID 202338105 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Maladministration City of Lincoln Council (202513116) Case 202513116 · Local Authority / ALMO or TMO Decision Case ID 202513116 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Maladministration City of Westminster Council (202336425) Case 202336425 · Local Authority / ALMO or TMO Decision Case ID 202336425 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date … 27 Jan 2026 Maladministration London Borough of Hillingdon (202439557) Case 202439557 · Local Authority / ALMO or TMO Decision Case ID 202439557 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 26 Jan 2026 Maladministration London Borough of Barnet (202429400) Case 202429400 · Managing Relations Decision Case ID 202429400 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 26 Jan 2026 Maladministration Mansfield District Council (202527837) Case 202527837 · Local Authority / ALMO or TMO Decision Case ID 202527837 Decision type Investigation Landlord Mansfield District Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 Maladministration Basildon Borough Council (202519152) Case 202519152 · Local Authority / ALMO or TMO Decision Case ID 202519152 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 Maladministration London Borough of Enfield (202339314) Case 202339314 · Local Authority / ALMO or TMO Decision Case ID 202339314 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 23 … 23 Jan 2026 Maladministration London Borough of Lambeth (202436408) Case 202436408 · Local Authority / ALMO or TMO Decision Case ID 202436408 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 22 Jan 2026 Maladministration London Borough of Lewisham (202509103) Case 202509103 · Local Authority / ALMO or TMO Decision Case ID 202509103 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 21 Jan 2026 Maladministration London Borough of Islington (202331207) Case 202331207 · Local Authority / ALMO or TMO Decision Case ID 202331207 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 19 Jan 2026 Maladministration London Borough of Ealing (202451968) Case 202451968 · Local Authority / ALMO or TMO Decision Case ID 202451968 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 14 Jan 2026 Maladministration London Borough of Barking and Dagenham (202506921) Case 202506921 · Local Authority / ALMO or TMO Decision Case ID 202506921 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 9 Jan 2026 Maladministration London Borough of Camden Council (202508589) Case 202508589 · Local Authority / ALMO or TMO Decision Case ID 202508589 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local authority Occupancy Leaseholder Date … 9 Jan 2026 Maladministration London Borough of Lambeth (202501648) Case 202501648 · Local Authority / ALMO or TMO Decision Case ID 202501648 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 9 … 9 Jan 2026 Maladministration Norwich City Council (202439923) Case 202439923 · Local Authority / ALMO or TMO Decision Case ID 202439923 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Jan 2026 Maladministration Chesterfield Borough Council (202434129) Case 202434129 · Local Authority / ALMO or TMO Decision Case ID 202434129 Decision type Investigation Landlord Chesterfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 7 Jan 2026 Maladministration North Tyneside Council (202450538) Case 202450538 · Managing Relations Decision Case ID 202450538 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Jan 2026 Maladministration Brighton and Hove City Council (202337355) Case 202337355 · Local Authority / ALMO or TMO Decision Case ID 202337355 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 24 Dec 2025 Maladministration Manchester City Council (202423674) Case 202423674 · Local Authority / ALMO or TMO Decision Case ID 202423674 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Dec 2025 Maladministration London Borough of Ealing (202423464) Case 202423464 · Local Authority / ALMO or TMO Decision Case ID 202423464 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Maladministration London Borough of Lambeth (202404320) Case 202404320 · Local Authority / ALMO or TMO Decision Case ID 202404320 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Maladministration London Borough of Lambeth (202414586) Case 202414586 · Local Authority / ALMO or TMO Decision Case ID 202414586 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 Maladministration London Borough of Croydon (202514330) Case 202514330 · Information and data management Decision Case ID 202514330 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 Maladministration London Borough of Tower Hamlets (202435197) Case 202435197 · Managing Relations Decision Case ID 202435197 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 19 Dec 2025 Maladministration Gateshead Metropolitan Borough Council (202446983) Case 202446983 · Managing Relations Decision Case ID 202446983 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration Haringey London Borough Council (202440244) Case 202440244 · Local Authority / ALMO or TMO Decision Case ID 202440244 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration Leicester City Council (202401431) Case 202401431 · Responsive repairs/activity Decision Case ID 202401431 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Dec 2025 Maladministration London Borough of Camden Council (202442504) Case 202442504 · Managing Relations Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Dec 2025 Maladministration London Borough of Redbridge (202515220) Case 202515220 · ASB/Abuse/Nuisance Decision Case ID 202515220 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration London Borough of Tower Hamlets (202423465) Case 202423465 · Managing Relations Decision Case ID 202423465 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or …