Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202341404 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a flat within a block. He […]
Decision Case ID 202400481 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident was unhappy with the landlord’s handling of ongoing […]
Decision Case ID 202539008 Decision type Investigation Landlord Guildford Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 27 April 2026 Background The resident reported rats in the loft […]
Decision Case ID 202344763 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 April 2026 Background The resident pays a variable service charge. The landlord sent […]
Decision Case ID 202419971 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 April 2026 Background The resident lives in a second floor flat with lift access and […]
Decision Case ID 202527809 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident reported several concerns to the landlord about her home […]
Decision Case ID 202539929 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident complained about the landlord’s handling of multiple issues at […]
Decision Case ID 202526075 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 April 2026 Background The resident lives on her own and is vulnerable and elderly. She reported that […]
Decision Case ID 202538379 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident reported damp and mould throughout her home. The […]
Decision Case ID 202501088 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background During February 2025 the landlord’s contractor asked the resident to […]
Decision Case ID 202514153 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 April 2026 Background The resident has arthritis and her […]
Decision Case ID 202446628 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background The resident was dissatisfied with how the landlord handled […]
Decision Case ID 202342071 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 24 April 2026 Background The property was on the second floor, and the roof was […]
Decision Case ID 202339248 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident reported a water leak in a cupboard […]
Decision Case ID 202428660 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured tenancy Date 23 April 2026 Background In September 2024 the resident reported a leak from […]
Decision Case ID 202432089 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 April 2026 Background The property is a top‑floor flat within a communal block, of […]
Decision Case ID 202401927 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background The resident reported a wall in her home had cracked […]
Decision Case ID 202447436 Decision type Investigation Landlord Clarion Landlord type Housing Association Occupancy Leasehold Date 22 April 2026 Background On 5 June 2024, the resident wrote to the landlord to say she had […]
Decision Case ID 202534527 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 April 2026 Background During August 2025 the resident contacted the landlord to […]
Decision Case ID 202341155 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident lives in a two‑storey house with a separate parking bay […]
Decision Case ID 202346670 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 April 2026 Background The property is a maisonette in a block. The landlord is aware the […]
Decision Case ID 202408680 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident’s property is a mid-terrace house, built in 2014. The […]
Decision Case ID 202524478 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident complained to the landlord in July 2025 as she […]
Decision Case ID 202432099 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 21 April 2026 Background Between January and September 2023, the resident was in communication with […]
Decision Case ID 202329028 Decision type Investigation Landlord Nottingham Community Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 21 April 2026 Background The resident lives in a block of flats which has […]
Decision Case ID 202346133 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident and his wife are disabled. The resident complained to […]
Decision Case ID 202318429 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident has severely impaired sight and […]
Decision Case ID 202403389 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 21 April 2026 Background The resident reported loud music, banging from a neighbouring property, […]
Decision Case ID 202535492 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 April 2026 Background In September 2025, the resident reported […]
Decision Case ID 202530694 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident lives with her 3 children, some of whom […]
Decision Case ID 202347785 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident has health conditions. He gave notice to end his tenancy […]
Decision Case ID 202403154 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 April 2026 Background The resident’s front door was painted on 29 November 2022 […]
Decision Case ID 202332524 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident is unhappy with delays in the landlord attending […]
Decision Case ID 202339841 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported that his front […]
Decision Case ID 202345070 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The complaint concerns the landlord’s […]
Decision Case ID 202441254 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident lives in a […]
Decision Case ID 202523865 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident first reported a balcony leak in April […]
Decision Case ID 202410560 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident raised concerns with the landlord about damp and […]
Decision Case ID 202500722 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 17 April 2026 Background The resident reported that the landlord […]
Decision Case ID 202453223 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident was unhappy with the landlord’s response to repair issues […]
Decision Case ID 202401145 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident accesses her home through an entrance shared with 2 […]
Decision Case ID 202504153 Decision type Investigation Landlord Cheshire West and Chester Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background In December 2024, a storm […]
Decision Case ID 202504920 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident reported issues with […]
Decision Case ID 202343576 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident has reported antisocial […]
Decision Case ID 202343837 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident became a tenant of […]
Decision Case ID 202504594 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background During October 2024 the resident contacted the landlord […]
Decision Case ID 202346393 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident lives in a flat within a block […]
Decision Case ID 202300969 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 April 2026 Background The landlord inspected the property at some point in 2024. […]
Decision Case ID 202525090 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background Since 2019 the resident had reported several times to […]
Decision Case ID 202412624 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident complained to the landlord about regular disruptions to the […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |