Southern Housing (202438252)
The complaint is about the landlords handling of the resident’s reports of a roof leak.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing (202336546)
The resident’s complaint is about the landlord’s handling of: Her service charge queries. Her request to change the communal lights. We have also assessed the landlord’s complaint handling.
Southern Housing (202336383)
The complaint is about the landlord’s handling of the resident’s concerns about: Communal lighting issues. Lift repairs. We have also considered the landlord’s complaint handling.
Southern Housing (202337233)
The complaint is about the landlord’s handling of repairs to the door entry and intercom systems at the resident’s block of flats.
Southern Housing (202347516)
This complaint is about how the landlord handled repairs to a communal car park gate at the resident’s building.
Southern Housing (202324841)
The complaint is about the landlord’s: Communication in relation to the resident’s requests for information. Complaint handling.
Southern Housing (202430139)
The complaint is about the landlord’s: handling of repairs to windows and external doors at the property. record keeping. complaint handling.
Southern Housing (202401999)
The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her boiler and turned off the gas at her property. The associated complaint.
Southern Housing (202325518)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint.
Southern Housing (202320023)
The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and a lack of ventilation in the property. repairs to the intercom. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202304987)
The complaint is about the landlord’s handling of: The resident’s reports of noises from the roof. The associated complaint.
Southern Housing (202442436)
This complaint is about the landlord’s handling of the resident’s reports about: Pests. Communal ceiling repairs.
Southern Housing (202411939)
The complaint is about the landlord’s handling of lift repairs. We have considered the landlord’s complaint handling in this case.
Southern Housing (202410194)
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould and related repairs for extractor fans, loft insulation and gutters. The resident’s reports about the front door. The resident’s reports about leaks and repairs to the kitchen ceiling. The complaint.
Southern Housing (202435331)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, and the associated repairs. The complaints process.
Southern Housing (202421343)
The complaint is about the landlord’s handling of the resident’s concerns about setting up energy accounts. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202445587)
The complaint is about the landlord’s handling of repairs at the resident’s property, namely: A leak in the bathroom. A faulty front door.
Southern Housing (202421109)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202401759)
The complaint is about the landlord’s response to the resident’s: Reports of pest control issues in the property. Request to be transferred to another property on medical grounds. We have also considered the landlord’s: Record keeping. Complaint handling.
Southern Housing (202331028)
The complaint is about the landlord’s response to the resident’s reports of: A leak in the communal hallway outside her front door. Issues with the temperature of the property. Repair issues with the flooring and skirting causing transference of smells. Gaps under the internal doors and her request that the …
Southern Housing (202436229)
The complaint is about the landlord's handling of the resident's reports about the water system.
Southern Housing (202423456)
The complaint is about the landlord’s handling of the resident’s report of damp and mould. The Ombudsman will also consider the landlord’s complaint handling.
Southern Housing (202425624)
The complaint is about the landlord’s response to reports of noise and antisocial behaviour from the property above, including the resident’s request for soundproofing and repairs.
Southern Housing (202331211)
The complaint concerns the landlord’s handling of repairs to the resident’s windows.
Southern Housing (202216116)
The complaint is about the landlord’s: Handling of the resident’s query about the communal garden. Complaint handling.
Southern Housing (202233515)
The complaint is about: The landlord’s handling of repairs to the resident’s patio doors. The landlord’s handling of the complaint.
Southern Housing (202318597)
The complaint is about the landlord’s handling of: Reports of noise nuisance. Reports of leaks and the associated temporary repairs.
Southern Housing (202308943)
The complaint is about the landlord’s handling of the resident’s: Reports of plumbing issues. Associated complaint.
Southern Housing (202211259)
REPORT COMPLAINT 202211259 Southern Housing 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing (202229907)
The complaint is about the landlord’s handling of: the residents report of a broken boiler. the residents request for repairs to be completed, including: the lounge blind. a defective fridge freezer. the communal lift. the associated complaint.
Southern Housing (202317462)
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202330022)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have also considered the landlord’s complaint handling.
Southern Housing (202231873)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s complaint.
Southern Housing (202419050)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and antisocial behaviour (ASB). Fire safety concerns. Issues with window cleaning in the block . The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202330674)
The complaint is about the landlord’s response to the resident’s: Reports of a leak from their bathroom. Request for other repairs. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202431494)
The complaint is about the landlord's response to reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202119657)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the flooring. The landlord’s complaint handling has also been considered.
Southern Housing (202312546)
The complaint is about the landlord’s handling of reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202345840)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.
Southern Housing (202315808)
The complaint is about the landlord’s handling of repairs following works carried out at a neighbouring property.
Southern Housing (202423862)
The complaint is about the landlord’s handling of: repairs to the property. the subsequent complaint.
Southern Housing (202313985)
The complaint is about the landlord’s: Handling of repairs to a shutter. Response to the resident’s reports of damp and mould in the property’s living room. The Ombudsman has also investigated the landlord’s complaints handling.
Southern Housing (202402427)
The complaint is about the landlord’s handling of: Reports of roof leaks causing damp and mould in the resident’s property. The resident’s request for permission to install a shed in the communal gardens. The resident’s communication that her mother had died and her request for it to return the death …
Southern Housing (202318776)
The complaint concerns the landlord’s handling of the resident’s reports of a bed bug and mice infestation.
Southern Housing (202302270)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The landlord’s complaint handling is also considered.
Southern Housing (202317260)
REPORT COMPLAINT 202317260 Southern Housing 11 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing (202436215)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling has also been considered.
Southern Housing (202310835)
The complaint is about the landlord’s handling of the resident’s: reports of an odour of sewage in the property. associated complaint.
Southern Housing (202314316)
The complaint is about the landlord’s response to the resident’s reports of problems with their hot water. We have also investigated the landlord’s complaint handling.
Southern Housing (202315167)
The complaint is about the landlord’s handling of: Roofing repair works. The associated formal complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)