Notting Hill Genesis (NHG) (202304281)
The complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance and its contractor management.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Notting Hill Genesis (NHG) (202320106)
The complaint is about the landlord’s: response to repairing the resident’s boiler. complaint handling
Notting Hill Genesis (202304740)
The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202322367)
The complaint is about the level of compensation offered by the landlord for its delay in repairing the resident’s boiler.
Notting Hill Genesis (NHG) (202320625)
The complaint is about the landlord’s handling of: The resident’s rent and service charge account. The associated complaint.
Notting Hill Genesis (NHG) (202302010)
The complaint is about the landlord’s response to the resident’s queries and concerns about her energy use. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202234742)
The complaint is about the landlord’s handling of repairs to a communal gate. We have also assessed the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202213353)
The complaint is about the landlord’s handling of repairs to communal lighting. The Ombudsman will also consider the associated complaint handling.
Notting Hill Genesis (NHG) (202312706)
The complaint is about the landlord’s handling of the resident’s reports of: A repair to a skylight in the kitchen. A leak from the roof above the kitchen. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202310923)
The complaint is about the landlord’s handling of the resident’s: Request to replace the electrical heating system. Associated complaint.
Notting Hill Genesis (NHG) (202307976)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202313885)
The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at the property. The resident’s request for a transfer. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202217622)
The complaint is about the landlord’s handling of the resident’s concerns about items left in the communal hallway. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202321271)
The complaint is about the landlord’s handling of the resident’s concerns about: the time it was taking to complete remedial works to the external walls of her building. the protection of the external walls of the building. its schedule of remedial works. its compensation agreement in relation to the remedial …
Notting Hill Genesis (NHG) (202319998)
The complaint is about the landlord’s handling of: The safety of the boiler and heating system in the resident’s property. The resident’s complaint.
Notting Hill Genesis (202413112)
The complaint is about the landlord’s handling of the resident’s: Concerns about drainage issues at the property. Reports of damp and mould, and sewage related smells coming from her neighbour’s property. Request to transfer to another property.
Notting Hill Genesis (202332671)
The complaint is about the landlord’s decision to issue the resident with a Notice of Seeking Possession (NoSP) and its administration of her rent account.
Notting Hill Genesis (NHG) (202420263)
The complaint is about the landlord’s handling of the resident’s: Reports that the heating was not functioning correctly. Associated formal complaint.
Notting Hill Genesis (NHG) (202300424)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202340097)
The complaint is about the landlord’s response to the resident’s: reports of poor maintenance of the communal CCTV system. request to inspect service charge invoices related to the communal CCTV system. reports of faulty windows causing damp and mould. reports of a faulty intercom door entry system and security gate. …
Notting Hill Genesis (NHG) (202342805)
The complaint is about the resident’s reports about the landlord’s handling of the recovery of arrears associated with the lease. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (NHG) (202309002)
The complaint is about the landlord’s handling of the resident’s report that she had no heating or hot water.
Notting Hill Genesis (NHG) (202128629)
The resident’s complaint is about the landlord’s response to the resident’s request for information on the introduction of a service charge. The Ombudsman has also considered the associated complaint handling.
Notting Hill Genesis (NHG) (202342978)
The complaint is about the landlord’s handling of the resident’s concerns about the changes made by the neighbour to the communal garden.
Notting Hill Genesis (NHG) (202119317)
The complaint is about the landlord’s handling of the resident’s: Rent account. Request to keep a pet. Complaint.
Notting Hill Genesis (NHG) (202211220)
The resident’s complaint is about the landlord's response to a leak, and her request for compensation for the damage this caused to her belongings.
Notting Hill Genesis (202335114)
The complaint is about the landlord’s: Handling of the resident’s concerns that her front door may not be fire safety compliant. Handling of the redecoration of the resident’s bathroom and kitchen, following two separate leaks from the flat above her. Complaint handling.
Notting Hill Genesis (NHG) (202315817)
The complaint is about: the landlord's handling of the resident's reports of damp, mould and water ingress including the remedial works required, and response to queries. the landlord’s complaint handling including its offer of compensation.
Notting Hill Genesis (NHG) (202204365)
The complaint refers to the landlord’s handling of estate management matters and repairs reported by the resident as follows: Paving around the front entrance. Repainting the front door. Garden maintenance and hedge planting. Nesting pigeons and installing a deterrent. Roof repairs following storm damage. The Ombudsman has also considered the …
Notting Hill Genesis (NHG) (202302462)
The complaint concerns the landlord’s handling of the resident’s reports of sewage discharge into her property.
Notting Hill Genesis (NHG) (202306173)
The resident’s complaint is about the landlord’s handling of his queries about an increase in heating and hot water charges.
Notting Hill Genesis (NHG) (202302662)
The complaint is about the landlord’s handling of the resident’s reports of: The contractor causing damage to the windows. The contractor accessing the property without prior notice. Damage to her belongings and garden. Debris and rubbish being left in the garden by the contractor. Concerns about the associated complaint.
Notting Hill Genesis (NHG) (202305308)
The complaint is about the landlord’s handling of the resident’s request for a transfer and change in allocation banding.
Notting Hill Genesis (NHG) (202230800)
The complaint is about: The landlord’s response to leaking pipes and a blocked drain. The landlord’s handling of the resident’s request for compensation.
Notting Hill Genesis (NHG) (202226410)
The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. The Ombudsman investigated the landlord’s:
Notting Hill Genesis (NHG) (202217171)
The complaint is about the landlord’s handling of and response to:
Notting Hill Genesis (NHG) (202211782)
The resident’s complaint is about: The landlord’s handling of requests for repairs to a window in his property. The landlord’s handling of the associated complaint.
Notting Hill Genesis (NHG) (202210482)
The complaint is about: The landlord's handling of the resident's reports of noise nuisance from a neighbour. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
Notting Hill Genesis (NHG) (202309722)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202234209)
This complaint is about the landlord’s: Response to the resident’s concerns about a service charge refund. Complaint handling.
Notting Hill Genesis (NHG) (202301249)
The complaint is about the landlord’s handling of the resident’s reports about a sewage smell from a ventilation unit.
Notting Hill Genesis (NHG) (202308895)
The complaint is about the landlord’s handling of the resident’s reports of: Adaptations required, specifically lockable wheelchair storage and the levelling of the hallway floor. Waste that required collection. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202220786)
The complaint is about the landlord’s: Handling of repairs to the fence and gate. Handling of the resident’s claim for stolen goods. Complaint handling.
Notting Hill Genesis (NHG) (202102235)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be rehoused. The landlord’s complaint handling. The Ombudsman has also assessed the landlord’s record keeping.
Notting Hill Genesis (NHG) (202123372)
The complaint is about the landlord's handling of the resident's reports of an ongoing leak into her property. This service has also considered the landlord’s handling of the resident’s complaint in this investigation.
Notting Hill Genesis (NHG) (202108846)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs in the property. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202126871)
The complaint is about the landlords handling of the resident’s: Reports of damp and mould and associated repairs. Reports of pests. Concerns about an increase in service charges. Reports of issues with its estate management. Associated complaint.
Notting Hill Genesis (NHG) (202212610)
This complaint is about the landlord’s: Response to the resident’s various concerns about the condition of the block and the landlord’s management; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
Notting Hill Genesis (NHG) (202207000)
The complaint is about the landlord’s handling of: a water pipe repair; a repair to the resident’s bedroom window; the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour; the resident’s complaint.
Notting Hill Genesis (NHG) (202212193)
This complaint is about the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)