Clarion Housing Association Limited (202321417)
The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202449601)
The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. The associated complaint.
Clarion Housing Association Limited (202438074)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint.
Clarion Housing Association Limited (202424751)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports of repairs to the intercom system. Concerns regarding staff conduct. We have also considered the landlord’s handling of the associated: Complaint. Record keeping.
Clarion Housing Association Limited (202219860)
The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident. We also considered the associated complaint handling.
Clarion Housing Association Limited (202427244)
The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.
Clarion Housing Association Limited (202430240)
The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint.
Clarion Housing Association Limited (202328170)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202416025)
The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the garden.
Clarion Housing Association Limited (202420892)
The complaint is about the landlord’s response to the resident’s reports of flooding in his property.
Clarion Housing Association Limited (202415814)
The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.
Clarion Housing Association Limited (202422247)
The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202439414)
The complaint is about the landlord’s: Handling of a temporary move following a rat infestation at the property. Response to the resident’s related concerns about costs and damages. Response to her concerns about replacement blinds. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202424212)
The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, an exterior wall, and the garden. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202425093)
The complaint is about the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour (ASB). This report has also considered the landlord’s: complaint handling. record keeping.
Clarion Housing Association Limited (202340358)
The complaint is about the landlord’s handling of the resident’s concerns about the structural safety of the property. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202441230)
The complaint is about the landlord’s handling of the resident’s concerns about the water quality at the property. The Ombudsman has also considered the landlord’s handling of the resident’s formal complaint.
Clarion Housing Association Limited (202422759)
The complaint is about the landlord’s response to a damp and mould problem and related repairs.
Clarion Housing Association Limited (202432103)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.
Clarion Housing Association Limited (202306492)
The complaint is about the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in heat loss and high energy bills. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202434138)
The complaint is about the landlord’s handling of reports of asbestos, damp and mould.
Clarion Housing Association Limited (202437796)
The complaint is about the landlord's handling of repairs following a burst water pipe.
Clarion Housing Association Limited (202307308)
The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) for repairs. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202320486)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
Clarion Housing Association Limited (202321424)
The complaint is about the landlord's handling of: The repairs to put right the damage from a water leak in the resident’s property. The resident’s associated complaint.
Clarion Housing Association Limited (202324161)
The complaint is about the landlord’s handling of works to communal stairwells. The Ombudsman has also considered the associated complaint handling.
Clarion Housing Association Limited (202426879)
The complaint is about the landlord’s response to the resident’s: reports of an uneven bathroom floor. complaint. This report has also assessed the landlord’s record keeping.
Clarion Housing Association Limited (202310607)
The complaint is about the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused by contractors. The associated complaint.
Clarion Housing Association Limited (202313687)
The complaint is about the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated complaint.
Clarion Housing Association Limited (202309520)
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate the landlord’s complaint handling.
Clarion Housing Association Limited (202419465)
The complaint is about the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be moved.
Clarion Housing Association Limited (202315657)
The complaint is about the landlord’s handling of the resident’s reports of defects.
Clarion Housing Association Limited (202316149)
The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. Concerns about noise nuisance from a local bus station. Reports of repairs to the boiler. Associated complaint.
Clarion Housing Association Limited (202231118)
The complaint is about the landlord’s handling of repairs to the communal door.
Clarion Housing Association Limited (202309690)
The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint.
Clarion Housing Association Limited (202317177)
The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with the windows. We have also considered the landlord’s record keeping.
Clarion Housing Association Limited (202322286)
The complaint is about the landlord’s handling of the resident’s request for a management transfer.
Clarion Housing Association Limited (202233450)
The complaint is about the landlord’s handling of a replacement front door.
Clarion Housing Association Limited (202306182)
The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the bathroom and kitchen. The Ombudsman has also considered the landlord’s handling of the complaint and level of compensation offered.
Clarion Housing Association Limited (202310206)
The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation.
Clarion Housing Association Limited (202315710)
The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and communal estate management. The landlord’s handling of queries related to service charges.
Clarion Housing Association Limited (202317755)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also considered the landlord’s handling of the associated complaints.
Clarion Housing Association Limited (202311551)
The complaint is about the landlord’s handling of the resident’s reports of drainage problems.
Clarion Housing Association Limited (202307943)
The complaint is about the landlord’s handling of issues with the lifts in the building. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202312013)
The complaint is about the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. A fault on the fire panel. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202231267)
The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to her property. Reports about water leaks affecting her property and the neighbouring property. Requests for it to investigate rising damp. Formal complaints.
Clarion Housing Association Limited (202233485)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s complaints handling.
Clarion Housing Association Limited (202314235)
The complaint is about the landlord’s response to the resident concerning its handling of repairs to the front door.
Clarion Housing Association Limited (202401269)
The complaint is about the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The Ombudsman has also considered the landlord’s handling of the complaint.
Clarion Housing Association Limited (202303921)
The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in his property. Complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)