Clarion Housing Association Limited (202119747)
The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. The Ombudsman has also assessed the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202104537)
The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint handling.
One Manchester Limited (202214383)
The complaint is about a letter sent by the landlord to the resident on 21 March 2022 concerning arears on the resident’s rent account.
The Guinness Partnership Limited (202218205)
The complaint is about: The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of the associated complaint.
Wolverhampton City Council (202203703)
The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. The landlord’s handling of repairs needed in the property, including works to address damp, mould, water ingress and structural issues.
Hammersmith and Fulham Council (202219285)
The complaint is about the landlord’s handling of the outstanding repairs to the resident’s bathroom.
The Community Housing Group Limited (202211038)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Clarion Housing Association Limited (202108928)
This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord handled the resident’s complaint.
Clarion Housing Association Limited (202207114)
The complaint is about: The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress to the complaint.
Clarion Housing Association Limited (202212280)
The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling of the resident’s request to be rehoused due to the infestation.
London & Quadrant Housing Trust (L&Q) (202013732)
The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered the associated complaint handling.
Metropolitan Thames Valley Housing (202213422)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour; complaint handling.
Metropolitan Thames Valley Housing (MTV) (202125001)
The complaint is about the landlord’s handling of:
Metropolitan Thames Valley Housing (MTV) (202208265)
The complaint is about: The landlord’s handling of repairs to the boiler and heating system. The landlord’s complaint handling.
One Housing Group Limited (202112363)
This complaint is about the landlord’s: Response to the resident’s various disrepair concerns; Service charge information; Complaint handling; Record keeping.
Rochdale Boroughwide Housing Limited (202215329)
This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the resident’s request for compensation for personal items removed while clearing the property.
Irwell Valley Housing Association Limited (202203977)
The complaint is about the landlord’s: Response to the resident’s reports that she did not receive services for which she was being charged. Handling of works required to the kitchen at the property. Complaints handling.
Lambeth Council (201814057)
The complaint is about the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint.
Leeds City Council (202201900)
The complaint is about the landlord’s handling of the resident’s: Concerns about the work completed on the fascia boards. Request for a meter cupboard door to be replaced. Request for an outbuilding door to be replaced.
London Borough of Brent (202207406)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway.
London Borough of Croydon (202215975)
REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The Guinness Partnership Limited (202203414)
The complaint is about the landlord’s response to reported blockages in the communal drain.
Westward Housing Group (201909454)
The complaint is about the landlord’s: Handling of the repairs to the roof. Decision not to raise a complaint in response to the resident’s request. The landlord’s communication with the resident including comments she had been ‘vexatious and persistent’. The resident has also complained that the landlord has committed defamation …
London Borough of Newham (202206186)
REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London & Quadrant Housing Trust (L&Q) (202119571)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. Complaint handling. The report also examines the landlord’s consideration of the resident’s vulnerabilities.
London & Quadrant Housing Trust (L&Q) (202127357)
The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint.
Magenta Living (202122836)
REPORT COMPLAINT 202122836 Magenta Living 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
One Housing Group Limited (202211045)
The complaint is about the landlord’s response to the resident’s reports about damp and mould.
Cheshire Peaks & Plains Housing Trust (202204920)
The complaint is about the landlord’s handling of the resident’s right to buy application.
Longhurst Group Limited (202207628)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom windows and outhouse roof.
Royal Borough Of Greenwich (202128542)
The complaint is about the landlord’s handling of the resident’s request for her balcony door to be fixed.
Southwark Council (202015004)
The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak.
London Borough of Barking and Dagenham (202213699)
The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling.
Bromford Housing Group Limited (202203141)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202208410)
The complaint concerns how the landlord handled a leak from the bathroom of the property and the level of compensation it offered.
Hammersmith and Fulham Council (202126460)
The complaint is about the landlord’s handling of: The resident’s application for succession. The associated complaint.
Hyde Housing Association Limited (202120154)
The complaint is about the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint.
London Borough of Hillingdon (202102073)
This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour (ASB) reports about the resident. Antisocial behaviour reports about the residents neighbour. Noise complaints. The associated complaint.
Onward Homes Limited (202121697)
The complaint is about: The landlord’s handling of a recurring leak into the property. The landlord’s handling of issues with damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.
Peabody Trust (202112245)
The complaint is about: The landlord’s handling of the repairs to the property. The landlord’s handling of the complaint and the level of compensation offered.
Places for People Group Limited (202202414)
The complaint is about: The landlord's response to concerns raised about its attitude and approach towards the resident. The landlord’s response to the resident’s installation of CCTV. The landlord’s complaints handling.
Southern Housing Group Limited (202206524)
The complaint is about the landlord’s response to the resident’s reports of hot water loss. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202117121)
REPORT COMPLAINT 202117121 The Guinness Partnership Limited 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Abri Group Limited (202119402)
The complaint is about the landlord’s handling of: the resident’s reports of the standard of communal cleaning within the resident’s building. the resident’s reports of the standard of grounds maintenance, in particular: The removal of infested mulch. The general standard of the grounds maintenance. The time the landlord took to …
LiveWest Homes Limited (202123970)
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning and communal grounds maintenance.
London & Quadrant Housing Trust (L&Q) (202111543)
The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did not believe should apply. the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202128192)
The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking.
Metropolitan Thames Valley Housing (202128435)
The complaint is about: The landlord’s handling of repairs to a faulty boiler. This Service has also considered the complaint handling.
Metropolitan Thames Valley Housing (MTV) (202212022)
The complaint is about: The landlord’s response to the resident and their power of attorney about its decision to implement a meal service. The landlord’s complaint handling, including its resolution of the complaint at each stage of its procedure.
Reading Borough Council (202104235)
The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)