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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,143 of 16,595 decisions matching "london"

Decisions

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26 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202203840) Case 202203840 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak. The landlord’s complaint handling. 25 Jan 2024 Maladministration London Borough of Redbridge (202125195) Case 202125195 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, damp and mould, and the associated repairs. … 24 Jan 2024 Maladministration London Borough of Hackney (202205960) Case 202205960 · Information and data management The complaint is about: The landlord’s handling of repairs. The landlord’s response to the resident’s request for adaptations. The landlord’s … 23 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204724) Case 202204724 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required at the property including cracks in … 18 Jan 2024 Maladministration London Borough of Hackney (202227824) Case 202227824 · Managing Relations The complaint is about the landlord’s handling of reports of a defective kitchen window. The Ombudsman has also considered the … 16 Jan 2024 Maladministration London Borough of Ealing (202210459) Case 202210459 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint … 10 Jan 2024 Maladministration London Borough of Ealing (202128445) Case 202128445 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 10 Jan 2024 Maladministration London Borough of Hounslow (202119661) Case 202119661 · ASB/Abuse/Nuisance REPORT COMPLAINT 202119661 London Borough of Hounslow 10 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 4 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202207520) Case 202207520 · Estate Management The complaint is about the landlord's handling of: External window cleaning and the associated service charges. The resident's concerns about … 22 Dec 2023 Maladministration London Borough of Enfield (202200374) Case 202200374 · Old Complaints Handling categories The complaint is about: The landlord's response to the residents reports of a leak in the bathroom and its handling … 21 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127252) Case 202127252 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s application to succeed to her mother’s tenancy. Complaint handling. 21 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202223386) Case 202223386 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. Repairs to the bathroom ceiling following … 21 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202226260) Case 202226260 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB) by his upstairs neighbour. Flooding … 20 Dec 2023 Maladministration Haringey London Borough Council (202123490) Case 202123490 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of ASB between May 2022 and August 2022. Response … 18 Dec 2023 Maladministration London Borough of Hackney (202202843) Case 202202843 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports that she was experiencing noise nuisance and antisocial behaviour … 18 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120966) Case 202120966 · Estate Management The complaint is about the landlord’s handling of: Repairs to the building following a burglary. The resident’s request for it … 14 Dec 2023 Maladministration London Borough of Hackney (202308223) Case 202308223 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of a toilet leak, and the subsequent damage to … 14 Dec 2023 Maladministration London Borough of Sutton (202204166) Case 202204166 · Managing Relations This complaint is about the landlord’s: Response to the resident’s concerns about the property’s condition on letting. Complaint handling. 14 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121266) Case 202121266 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also investigated … 13 Dec 2023 Maladministration London Borough of Hackney (202301936) Case 202301936 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the repair of leaks from the property above the resident. Handling of … 30 Nov 2023 Maladministration London Borough of Hackney (202215973) Case 202215973 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of repairs. complaint. 30 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202200638) Case 202200638 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to be moved on medical grounds. Reports of antisocial … 30 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202205311) Case 202205311 · Financial The complaint is about: the landlord’s handling of the resident’s service charge queries about communal car parking, the landlord’s complaint … 29 Nov 2023 Maladministration London Borough of Lambeth (202125494) Case 202125494 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of floods and concerns about drainage. The resident’s concerns … 15 Nov 2023 Maladministration London Borough of Barking and Dagenham (202206884) Case 202206884 · Information and data management The complaint is about the landlord’s: Handling of repairs to fix a leaking roof. Complaints handling. Knowledge and information management. 14 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202115891) Case 202115891 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a flood; Handling of a related decant; Handling … 14 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121703) Case 202121703 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB) in October 2021. The Ombudsman … 1 Nov 2023 Maladministration Haringey London Borough Council (202228697) Case 202228697 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damaged windows. The Ombudsman has also considered the … 31 Oct 2023 Maladministration Haringey London Borough Council (202123994) Case 202123994 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise. The associated complaint. 31 Oct 2023 Maladministration London Borough of Redbridge (202208497) Case 202208497 · Managing Relations The landlord’s handling of: Reports of a leak coming from the property above, damp and mould in the property. The … 27 Oct 2023 Maladministration London Borough of Ealing (202117829) Case 202117829 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and the associated repair works. The associated complaint. 27 Oct 2023 Maladministration London Borough of Hackney (202207096) Case 202207096 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of leaks into his property and resultant damage. A … 26 Oct 2023 Maladministration London Borough of Barking and Dagenham (202013480) Case 202013480 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs and information the landlord provided from the … 26 Oct 2023 Maladministration London Borough of Croydon (202216848) Case 202216848 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of proposed actions from multi agency meeting to address reported antisocial behaviour. The … 26 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202209500) Case 202209500 · Information and data management This is about how the landlord handled: A repair required to the property soil stack. The resident’s reports about the … 26 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202217925) Case 202217925 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a water leak and subsequent repairs. Complaints handling. 25 Oct 2023 Maladministration London Borough of Ealing (202229501) Case 202229501 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a water leak into the property and the … 24 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126692) Case 202126692 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. The Ombudsman … 20 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202221044) Case 202221044 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of a leak; Complaint handling; Record keeping. 17 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202224144) Case 202224144 · Estate Management The complaint is about the landlord’s disposal of the resident’s garden furniture. 16 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202210143) Case 202210143 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint. 9 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202003750) Case 202003750 · Managing Relations The complaint is about the landlord’s handling of: 5 Oct 2023 Maladministration London Borough of Hillingdon (202201619) Case 202201619 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of reports of poor workmanship relating to balcony repairs. 4 Oct 2023 Maladministration London Borough of Enfield (202220213) Case 202220213 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property, including: damp in the bedroom, loose windows, … 3 Oct 2023 Maladministration Haringey London Borough Council (202212612) Case 202212612 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 30 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202213502) Case 202213502 · Managing Relations The complaint is about the landlord’s handling of: the resident’s repair to his boiler; and the subsequent complaint. 30 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202220652) Case 202220652 · Managing Relations The complaint is about the level of compensation awarded to the resident for the time taken to repair his boiler. … 29 Sep 2023 Maladministration Haringey London Borough Council (202202560) Case 202202560 · Financial The complaint is about the landlord’s handling of: a request that it provide a service charge refund; the associated complaint. 29 Sep 2023 Maladministration London Borough of Hackney (202102368) Case 202102368 · Managing Relations The complaint is about: The resident’s request for a new bathroom and a new front door. The landlord’s response to … 29 Sep 2023 Maladministration London Borough of Newham (202115536) Case 202115536 · ASB/Abuse/Nuisance The complaint is about the landlords handling of the residents reports of noise nuisance. This investigation has also considered the …