Haringey London Borough Council (202229540)
The complaint is about the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Dacorum Borough Council (202206306)
The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s associated complaint.
London Borough of Hackney (202231148)
The complaint is about the landlord’s handling of reports of no heating and hot water due to a faulty boiler.
Crawley Borough Council (202201018)
The complaint is about the landlord’s: Response to reports of leaks. Response to the associated repair work from the leaks. Response to reports of groundwork defects in the garden. Handling of reports of settlement cracks. Handling of the resident’s queries about solar panels. Response to reports of repair to the …
Haringey London Borough Council (202222160)
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202208675)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks during and after roofing works. Complaint.
Haringey London Borough Council (202221780)
The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs.
London Borough of Enfield (202230676)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling.
Haringey London Borough Council (202217942)
The complaint is about the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s complaints handling has also been investigated.
London Borough of Hackney (202229637)
The complaint is about the landlord’s handling of: The resident’s reports of loss of heating and hot water in her property. The resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaints handling.
London Borough of Redbridge (202125195)
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, damp and mould, and the associated repairs. Request to move the radiators in the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202205960)
The complaint is about: The landlord’s handling of repairs. The landlord’s response to the resident’s request for adaptations. The landlord’s response to the resident’s request for reasonable adjustments. How the landlord responded to the resident’s concerns about the Tenancy Management Organisation (TMO) and the landlord’s monitoring. The landlord’s complaint handling.
Royal Borough Of Greenwich (202222341)
The complaint is about the landlord’s response to the resident’s concerns about the suitability of her kitchen. The Ombudsman has also considered the landlord’s complaint handling.
Welwyn Hatfield Borough Council (202218216)
The complaint is about the landlord’s handling of: Reports of an ongoing leak. The resident’s complaint. The investigation also considers the landlord’s: Communication with the resident. Record keeping.
London Borough of Hackney (202227824)
The complaint is about the landlord’s handling of reports of a defective kitchen window. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Ealing (202210459)
The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint handling.
London Borough of Ealing (202128445)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
London Borough of Hounslow (202119661)
REPORT COMPLAINT 202119661 London Borough of Hounslow 10 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Royal Borough Of Greenwich (202115047)
The complaint is about the landlord’s handling of: external repair works including its level of communication; and the resident’s queries relating to a section 20 Landlord and Tenant Act 1985 (as amended) consultation. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Enfield (202200374)
The complaint is about: The landlord's response to the residents reports of a leak in the bathroom and its handling of the associated repairs. How the landlord dealt with repairs to the internal kitchen fire door. The landlord's response to outstanding repairs to the front door. The landlord’s handling of …
Reading Borough Council (202215361)
The complaint is about information the landlord provided about the applicant’s right to a mutual exchange. The Ombudsman has also considered the landlord’s knowledge and information management. The Ombudsman has also considered the landlord’s complaint handling.
Waverley Borough Council (202223467)
The complaint is about the landlord’s response to the resident’s: reports of anti-social behaviour (ASB). queries about the back garden boundary. The Ombudsman has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202123490)
The complaint is about the landlord’s: Response to the resident’s reports of ASB between May 2022 and August 2022. Response to the resident’s reports of noise nuisance from the property above. Complaint handling.
London Borough of Hackney (202202843)
The complaint is about: The landlord’s response to the resident’s reports that she was experiencing noise nuisance and antisocial behaviour (ASB) from her upstairs neighbour. The landlord’s handling of the resident’s transfer request. The landlord’s complaint handling.
London Borough of Hackney (202308223)
The complaint is about the landlord's handling of: The resident's reports of a toilet leak, and the subsequent damage to the kitchen. The resident's reports of damp and mould and the associated repairs. The resident's complaint and request for compensation.
London Borough of Havering Council (202216067)
The complaint is about the landlords’ handling of: repairs to the guttering, and internal remedial works and damage to the resident’s belongings. The Ombudsman has also considered the associated complaint handling.
London Borough of Sutton (202204166)
This complaint is about the landlord’s: Response to the resident’s concerns about the property’s condition on letting. Complaint handling.
London Borough of Hackney (202301936)
The complaint is about the landlord’s: Handling of the repair of leaks from the property above the resident. Handling of the repair of the resident’s bathroom and hallway ceilings damaged by the leaks.
Royal Borough of Kensington and Chelsea (202224181)
REPORT COMPLAINT 202224181 Royal Borough of Kensington and Chelsea 5 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Darlington Borough Council (202206642)
The complaint is about: The landlord’s handling of an application for help with water rates, including its communication. The associated complaint.
London Borough of Hackney (202215973)
The complaint is about the landlord’s handling of the resident’s: reports of repairs. complaint.
London Borough of Lambeth (202125494)
The complaint is about the landlord’s handling of: The resident’s reports of floods and concerns about drainage. The resident’s concerns about electrical faults. The resident’s complaints.
Gateshead Metropolitan Borough Council (202128113)
This complaint is about the landlord’s handling of the resident’s reports of water ingress at his property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Royal Borough of Kensington and Chelsea (202120447)
The complaint is about the landlord’s handling of the resident's: Requests for major works information. Concerns about workmanship quality.
London Borough of Barking and Dagenham (202206884)
The complaint is about the landlord’s: Handling of repairs to fix a leaking roof. Complaints handling. Knowledge and information management.
Wigan Metropolitan Borough Council (202126740)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated formal complaint.
Haringey London Borough Council (202228697)
The complaint is about: The landlord’s handling of the resident’s reports of damaged windows. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202123994)
This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise. The associated complaint.
London Borough of Redbridge (202208497)
The landlord’s handling of: Reports of a leak coming from the property above, damp and mould in the property. The associated complaint.
London Borough of Ealing (202117829)
The complaint is about the landlord’s handling of: A roof leak and the associated repair works. The associated complaint.
London Borough of Hackney (202207096)
The complaint is regarding the landlord’s handling of: The resident’s reports of leaks into his property and resultant damage. A decant application. This investigation has also considered the landlord’s complaint handling.
London Borough of Barking and Dagenham (202013480)
The complaint is about the landlord’s handling of: The resident’s reports of repairs and information the landlord provided from the start of the tenancy. The associated complaint.
London Borough of Croydon (202216848)
The complaint is about: The landlord's handling of proposed actions from multi agency meeting to address reported antisocial behaviour. The landlord’s handling of the resident’s complaint.
London Borough of Ealing (202229501)
The complaint is about: The landlord’s handling of the resident’s reports of a water leak into the property and the maintenance of the roof. The landlord’s complaint handling.
Swindon Borough Council (202125858)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Complaint handling.
London Borough of Hillingdon (202201619)
This complaint is about the landlord’s handling of reports of poor workmanship relating to balcony repairs.
London Borough of Enfield (202220213)
The complaint is about the landlord’s handling of repairs to the resident’s property, including: damp in the bedroom, loose windows, cracks to the outside of the property, and, mice. The Ombudsman has also considered the associated complaint handling.
Haringey London Borough Council (202212612)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Haringey London Borough Council (202202560)
The complaint is about the landlord’s handling of: a request that it provide a service charge refund; the associated complaint.
London Borough of Hackney (202102368)
The complaint is about: The resident’s request for a new bathroom and a new front door. The landlord’s response to the resident’s reports of mould in her bathroom. The Ombudsman will consider the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)