London Borough of Lambeth (202345112)
The complaint is about: The landlord’s handling of disrepair works, including damp and mould. The landlord’s handling of the resident’s complaints.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Lambeth (202403107)
The complaint is about the landlord’s handling of: The resident’s reports of structural damage to the external bay window support pillars. The associated complaint.
London Borough of Lewisham (202344279)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould.
London & Quadrant Housing Trust (L&Q) (202212072)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s concerns about asbestos in the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202309085)
The complaint is about the landlord’s handling of: Repairs to the resident’s floors. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313842)
The complaint is about the landlord’s handling of: repairs to the communal roof. the resident’s associated complaint.
London & Quadrant Housing Trust (L&Q) (202311830)
The resident’s complaint is about the landlord’s handling of repairs to the window seals. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202317035)
The complaint is about the landlord's handling of the resident’s reports about antisocial behaviour. The landlord’s complaints handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202201163)
The complaint is about the landlord’s handling of a fence repair or replacement. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202310872)
This complaint is about the landlord’s response to the resident’s reports of heating issues. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202223559)
The complaint is about the landlord's handling of: Repairs to the communal lift. The resident’s associated complaint.
Haringey London Borough Council (202301477)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint handling has also been investigated.
London Borough of Hillingdon (202308454)
The complaint is about the landlord’s handling of roofing works.
Haringey London Borough Council (202204866)
REPORT COMPLAINT 202204866 Haringey London Borough Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Haringey London Borough Council (202408313)
The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202331497)
The complaint is about the landlord’s handling of reports of water ingress and damp mould at the property, and the resident’s associated request for temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
London & Quadrant Housing Trust (L&Q) (202123785)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Croydon (202220147)
The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of her request for adaptations and reasonable adjustments to be made. The landlord’s handling of the resident’s reports of the property condition at the start of the tenancy. The landlord’s complaint …
London Borough of Lambeth (202233967)
The complaint is about the landlord’s handling of: The resident’s concerns of subsidence at her property and repairs to a fence, drainpipe and door repair. The associated complaint.
London & Quadrant Housing Trust (202323621)
The complaint is about the landlord’s handling of: The resident’s concerns about the condition of property when she moved in and her subsequent reports of: damp and mould heating repairs immersion heater repairs pest infestations. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202311546)
The complaint is about the landlord’s handling of the resident’s reports of a leaking gutter. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202231070)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202329853)
The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202329469)
The complaint is about the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint.
London Borough of Hammersmith and Fulham (202308770)
REPORT COMPLAINT 202308770 Hammersmith and Fulham Council 31 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Croydon (202338253)
The complaint is about the landlord’s: Facilitation of a meter reading. Handling of repairs in the property. Management of the resident’s rent account. Complaint handling. The Ombudsman has also investigated the landlord’s consideration of the resident’s vulnerabilities and its associated record keeping.
London & Quadrant Housing Trust (L&Q) (202220367)
The complaint is about the landlord’s handling of the resident’s: Requests for kitchen and bathroom works. Formal complaints.
London & Quadrant Housing Trust (L&Q) (202309142)
The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202333840)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.
London Borough of Lewisham (202320762)
The complaint is about the landlord’s handling of: The resident’s reports of a broken window. The front door replacement. The resident’s reports of damaged electric sockets. The resident’s reports of a leak, damp and mould. The resident’s concerns about carbon monoxide. The landlord’s handling of the complaint has also been …
London & Quadrant Housing Trust (L&Q) (202346194)
The resident’s complaint is about the landlord’s response to her reports of no heating and hot water at her property. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202231001)
The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Lambeth (202230674)
The complaint is about the landlord’s response to the resident’s reports of: Various repairs. Damp and mould in the property. This Service has also considered the landlord’s handling of the complaint.
Haringey London Borough Council (202231852)
The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s complaint handling has also been investigated.
London Borough of Lambeth (202328058)
The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s complaint.
London Borough of Brent (202340120)
The compliant is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Croydon (202318405)
The complaint is about the landlord’s handling of reports about repairs at the property. The Ombudsman has also considered the landlord’s: Handling of the associated formal complaint. Record keeping with respect to the issues.
London Borough of Harrow (202344547)
The complaint is about the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required to the roof. the associated complaint.
London Borough of Lewisham (202319152)
The complaint is about the landlord’s handling of the resident’s damp and mould reports.
London & Quadrant Housing Trust (L&Q) (202306125)
The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint.
London Borough of Barnet (202315988)
The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted in damp and mould.
London & Quadrant Housing Trust (L&Q) (202215121)
The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. Bathroom taps. Warped floorboards. A report that the resident had been injured within her property. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Newham (202221862)
The complaint is about the landlord’s handling of reports of noise nuisance. The landlord’s complaint handling is also considered.
London & Quadrant Housing Trust (L&Q) (202347531)
The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused by blocked drainage. Reports of an infestation of mice. Reports of an overgrown tree in a neighbouring garden Associated complaint.
London Borough of Barking and Dagenham (202346624)
The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. The presence of damp and mould in the property. This report also looks at the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202304413)
The complaint is about the landlord’s handling of the resident’s reports of a washing machine repair. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202218084)
The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202214710)
The complaint is about the landlord’s handling of a reported leak from the roof and damage to his property from historic leaks.
London Borough of Harrow (202313094)
The complaint is about the landlord’s response to the resident’s concerns about service charges.
London Borough of Lewisham (202312090)
The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent damage to her belongings. The Service has also considered the landlord’s: Record keeping. Handling of the complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)