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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,143 of 16,595 decisions matching "london"

Decisions

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11 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202221467) Case 202221467 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance from the flat above. The Ombudsman has also … 9 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202222308) Case 202222308 · Managing Relations The complaint is regarding the landlord’s handling of the resident’s transfer application and request to move on medical grounds. This … 4 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204588) Case 202204588 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of problems with her front door. Associated complaints. 28 Mar 2024 Maladministration London Borough of Enfield (202229098) Case 202229098 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for information about the ‘buyback’ process. Query about cladding. … 28 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202226320) Case 202226320 · Financial The complaint is about the landlord’s: Response to reports of delays completing repairs to the boiler. Response to the request … 27 Mar 2024 Maladministration London Borough of Hackney (202226830) Case 202226830 · Information and data management The complaint refers to the landlord’s: Handling of reports of a flood and upsurge, and the subsequent request for a … 27 Mar 2024 Maladministration London Borough of Hackney (202232201) Case 202232201 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a leak in the resident’s kitchen. 27 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202124516) Case 202124516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial behaviour (ASB). Request to be rehoused. Associated … 26 Mar 2024 Maladministration London Borough of Hackney (202225779) Case 202225779 · Managing Relations The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also … 25 Mar 2024 Maladministration London Borough of Hackney (202302393) Case 202302393 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated damp and mould. … 22 Mar 2024 Maladministration London Borough of Hackney (202228862) Case 202228862 · Information and data management REPORT COMPLAINT 202228862 London Borough of Hackney 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202216813) Case 202216813 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling. 21 Mar 2024 Maladministration London Borough of Brent (202216303) Case 202216303 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned … 15 Mar 2024 Maladministration London Borough of Barnet (202127278) Case 202127278 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint. 15 Mar 2024 Maladministration London Borough of Ealing (202314273) Case 202314273 · Information and data management The complaint is about the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s … 14 Mar 2024 Maladministration Haringey London Borough Council (202225807) Case 202225807 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint. 14 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202219252) Case 202219252 · Managing Relations The complaint is about the landlord’s handling of the resident's concerns of repairs required to the front and rear doors … 13 Mar 2024 Maladministration Haringey London Borough Council (202303218) Case 202303218 · Managing Relations The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint … 13 Mar 2024 Maladministration London Borough of Barnet (202228491) Case 202228491 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours. 13 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202222555) Case 202222555 · Information and data management The complaint is about the landlord's handling of reports of repairs issues, and damp and mould. The Ombudsman has also … 8 Mar 2024 Maladministration Haringey London Borough Council (202305289) Case 202305289 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The associated complaint handling. 29 Feb 2024 Maladministration London Borough of Barking and Dagenham (202205116) Case 202205116 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB) and noise nuisance. The … 29 Feb 2024 Maladministration London Borough of Ealing (202120786) Case 202120786 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts within her block breaking down. … 29 Feb 2024 Maladministration London Borough of Enfield (202215268) Case 202215268 · Managing Relations The complaint is about the landlord’s handling of improvement works to a bathroom. The Ombudsman has also considered the landlord’s … 29 Feb 2024 Maladministration London Borough of Hounslow (202312239) Case 202312239 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling. 29 Feb 2024 Maladministration London Borough of Lewisham (202231881) Case 202231881 · Old Complaints Handling categories The complaint is about the landlord’s handling of outstanding repairs, including damp and mould. The Ombudsman has also considered the … 29 Feb 2024 Maladministration London Borough of Newham (202205387) Case 202205387 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s … 28 Feb 2024 Maladministration London Borough of Hackney (202228593) Case 202228593 · Managing Relations The complaint is about the landlord’s handling of repairs to the communal lift. The Ombudsman has decided to consider: The … 28 Feb 2024 Maladministration London Borough of Islington (202219634) Case 202219634 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of structural movement to the property’s extension; Response to the resident’s report of … 28 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206230) Case 202206230 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident about antisocial behaviour (‘ASB’) from tenants of a leasehold flat … 28 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202207570) Case 202207570 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: request for a move. reports of Anti Social Behaviour (ASB). … 28 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212849) Case 202212849 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning its handling of her bathroom repairs, and its … 27 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206101) Case 202206101 · ASB/Abuse/Nuisance The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords response to … 26 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202218260) Case 202218260 · Managing Relations REPORT COMPLAINT 202218260 London & Quadrant Housing Trust (L&Q) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating … 23 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202208378) Case 202208378 · Financial The landlord's response to the resident's queries about service charges. The landlord’s handling of the complaint. 22 Feb 2024 Maladministration London Borough of Hackney (202226213) Case 202226213 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property, including the level of compensation offered. … 21 Feb 2024 Maladministration London Borough of Barnet (202215988) Case 202215988 · Occupancy Rights The complaint is about the landlord’s handling of the ending of the resident’s tenancy. 20 Feb 2024 Maladministration Haringey London Borough Council (202229540) Case 202229540 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman … 15 Feb 2024 Maladministration London Borough of Hackney (202231148) Case 202231148 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water due to a faulty boiler. 13 Feb 2024 Maladministration Haringey London Borough Council (202222160) Case 202222160 · Managing Relations The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the … 12 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212695) Case 202212695 · Managing Relations The complaint is about: The landlord’s handling of repairs relating to water ingress. The landlord’s handling of the complaint. 8 Feb 2024 Maladministration Haringey London Borough Council (202221780) Case 202221780 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs. 8 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202214474) Case 202214474 · Managing Relations The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered. 7 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202124688) Case 202124688 · Estate Management The complaint is about the landlords handling of the resident’s: Reports of window repairs. Reports of issues in the communal … 6 Feb 2024 Maladministration London Borough of Enfield (202230676) Case 202230676 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling. 31 Jan 2024 Maladministration Haringey London Borough Council (202217942) Case 202217942 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s … 31 Jan 2024 Maladministration London Borough of Hackney (202229637) Case 202229637 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of heating and hot water in her … 31 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202214856) Case 202214856 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of a rodent infestation and its handling of a … 30 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202202309) Case 202202309 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs, mostly as a result of … 30 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206684) Case 202206684 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for trunking to be removed from her property and …