London Borough of Ealing (202341193)
The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bury Metropolitan Borough Council (202226969)
The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint.
Eastbourne Borough Council (202232743)
The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property.
London Borough of Brent (202234191)
The complaint is about the landlord’s response to the resident’s request for information about the replacement windows to the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Croydon (202209163)
The complaint is about the landlord’s handling of: The resident’s repairs reports after her mutual exchange. The complaint.
London Borough of Lambeth (202319304)
The complaint is about the handling of a leak to the resident’s WC ceiling and subsequent remedial works.
Luton Borough Council (202222538)
The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould in the property. Handling of the resident’s concerns about: The condition of the windows. The condition of the loft insulation. Response to the resident’s request for heating to be installed …
Swindon Borough Council (202230056)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including associated repair work. The Ombudsman has considered the landlord’s handling of the resident’s complaint.
Barnsley Metropolitan Borough Council (202301659)
The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the quality of the landlords repairs. This service has also considered the landlords handling of the residents complaint.
London Borough of Enfield (202230860)
The resident’s complaint is about:
Tamworth Borough Council (202310186)
The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property.
London Borough of Enfield (202315166)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.
London Borough of Ealing (202224334)
REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Hounslow (202229239)
The complaint is about the landlord’s handling of the resident’s request for a hedge to be replaced. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Enfield (202226164)
The complaint is about the landlord’s: Handling of repairs to the resident’s boiler. Complaint handling.
Rochdale Boroughwide Housing Limited (202227356)
The complaint is about the landlord’s handling of and response to: The resident’s reports of repairs required to the heating system. The complaint.
High Peak Borough Council (202122468)
The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and harassment. The Ombudsman has considered the landlord’s complaint handling.
London Borough of Enfield (202229098)
The complaint is about the landlord’s response to the resident’s: Request for information about the ‘buyback’ process. Query about cladding. Reports of damp and mould. Request for compensation for boiler and additional heaters. Dissatisfaction about winter fuel payments. Concerns about her license agreement. Complaint.
Solihull Metropolitan Borough Council (202124959)
The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered the landlord’s communication and handling of the resident’s complaint in this investigation.
London Borough of Hackney (202226830)
The complaint refers to the landlord’s: Handling of reports of a flood and upsurge, and the subsequent request for a deep clean. Its complaint handling and compensation offered. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Hackney (202232201)
The complaint is about the landlord’s handling of repairs following a leak in the resident’s kitchen.
Eastbourne Borough Council (202312303)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
London Borough of Hackney (202225779)
The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also considered the landlord’s: record keeping. complaint handling.
Waverley Borough Council (202300070)
The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint.
London Borough of Hackney (202302393)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated damp and mould. Complaint.
Royal Borough Of Greenwich (202219719)
REPORT COMPLAINT 202219719 Royal Borough Of Greenwich 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Hackney (202228862)
REPORT COMPLAINT 202228862 London Borough of Hackney 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Brent (202216303)
The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned improvement works in the property. Handling of repairs to a garden wall. Complaint handling.
Luton Borough Council (202210084)
The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The shower room. The Doors. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barnet (202127278)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint.
London Borough of Ealing (202314273)
The complaint is about the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.
Haringey London Borough Council (202225807)
The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint.
Haringey London Borough Council (202303218)
The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barnet (202228491)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours.
Royal Borough of Kensington and Chelsea (202300068)
The complaint is about the landlord’s: Response to reports of recurring leaks from the flat above. Response to the noise from the flat above which was said to be due to the lack of sound proofing under the laminate flooring. This report has also taken into consideration the landlord’s handling …
Haringey London Borough Council (202305289)
The complaint is about: The landlord’s handling of reports of damp and mould in the property. The associated complaint handling.
Swindon Borough Council (202109363)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London Borough of Barking and Dagenham (202205116)
The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB) and noise nuisance. The landlord’s complaint handling has also been investigated.
London Borough of Ealing (202120786)
The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts within her block breaking down. The associated complaint. The Ombudsman has considered the landlord’s knowledge and information management.
London Borough of Enfield (202215268)
The complaint is about the landlord’s handling of improvement works to a bathroom. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202312239)
The complaint is about the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling.
London Borough of Lewisham (202231881)
The complaint is about the landlord’s handling of outstanding repairs, including damp and mould. The Ombudsman has also considered the landlord's complaint handling.
London Borough of Newham (202205387)
The complaint is about the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s reports of a leaking toilet at the property. Handling of the associated complaint.
Royal Borough of Kensington and Chelsea (202219537)
The complaint is about the landlords handling of the repairs to the resident’s radiators.
London Borough of Hackney (202228593)
The complaint is about the landlord’s handling of repairs to the communal lift. The Ombudsman has decided to consider: The landlord’s record keeping. The landlord’s complaint handling.
London Borough of Islington (202219634)
This complaint is about the landlord’s: Handling of structural movement to the property’s extension; Response to the resident’s report of a flood; Response to the resident’s reports of leaks, damp and mould. The Ombudsman also considered the landlord’s complaint handling.
Welwyn Hatfield Borough Council (202121999)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, and the associated decant. Complaint.
Reading Borough Council (202224195)
The complaint is about the landlord's response to reports of a protruding gas pipe.
London Borough of Hackney (202226213)
The complaint is about the landlord’s handling of outstanding repairs to the resident’s property, including the level of compensation offered. The Ombudsman has also investigated the landlord’s handling of the complaint.
London Borough of Barnet (202215988)
The complaint is about the landlord’s handling of the ending of the resident’s tenancy.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)