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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Maladministration ×

Showing 994 of 16,595 decisions matching "borough"

Decisions

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19 Jun 2023 Maladministration Haringey London Borough Council (202122735) Case 202122735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing. 16 Jun 2023 Maladministration London Borough of Hillingdon (202222294) Case 202222294 · Managing Relations The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation. 14 Jun 2023 Maladministration London Borough of Ealing (202210861) Case 202210861 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. … 14 Jun 2023 Maladministration London Borough of Hackney (202200920) Case 202200920 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the … 14 Jun 2023 Maladministration London Borough of Redbridge (202210856) Case 202210856 · Financial The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the … 12 Jun 2023 Maladministration Charnwood Borough Council (202109899) Case 202109899 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of … 6 Jun 2023 Maladministration Royal Borough Of Greenwich (202203567) Case 202203567 · Managing Relations The complaint is about the landlord’s handling of kitchen extractor fan repairs. The Ombudsman has also considered the landlord’s complaint … 3 Jun 2023 Maladministration London Borough of Newham (202210355) Case 202210355 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated … 31 May 2023 Maladministration Royal Borough Of Greenwich (202124038) Case 202124038 · Estate Management This complaint concerns: The landlord’s handling of the resident’s reporting of cleaning to the communal areas. The landlord’s handling of … 26 May 2023 Maladministration London Borough of Redbridge (202111800) Case 202111800 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the … 25 May 2023 Maladministration Haringey London Borough Council (202126874) Case 202126874 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; … 23 May 2023 Maladministration Haringey London Borough Council (202219041) Case 202219041 · Financial The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of … 23 May 2023 Maladministration London Borough of Barking and Dagenham (202014048) Case 202014048 · Managing Relations The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. … 19 May 2023 Maladministration Dacorum Borough Council (202212543) Case 202212543 · Managing Relations This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling. 19 May 2023 Maladministration Stevenage Borough Council (202119525) Case 202119525 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a … 5 May 2023 Maladministration Rochdale Boroughwide Housing Limited (202215329) Case 202215329 · Occupancy Rights This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the … 4 May 2023 Maladministration London Borough of Brent (202207406) Case 202207406 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway. 4 May 2023 Maladministration London Borough of Croydon (202215975) Case 202215975 · Managing Relations REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 May 2023 Maladministration London Borough of Newham (202206186) Case 202206186 · Estate Management REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 2 May 2023 Maladministration Royal Borough Of Greenwich (202128542) Case 202128542 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her balcony door to be fixed. 29 Apr 2023 Maladministration London Borough of Barking and Dagenham (202213699) Case 202213699 · Managing Relations The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling. 28 Apr 2023 Maladministration London Borough of Hillingdon (202102073) Case 202102073 · ASB/Abuse/Nuisance This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour … 27 Apr 2023 Maladministration Reading Borough Council (202104235) Case 202104235 · Managing Relations The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling. 27 Apr 2023 Maladministration Wigan Metropolitan Borough Council (202210202) Case 202210202 · Managing Relations REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Apr 2023 Maladministration Dacorum Borough Council (202203963) Case 202203963 · Managing Relations This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the … 26 Apr 2023 Maladministration Royal Borough Of Greenwich (202212417) Case 202212417 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to get a new front door. Complaint handling. 25 Apr 2023 Maladministration Haringey London Borough Council (202200748) Case 202200748 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The … 25 Apr 2023 Maladministration Haringey London Borough Council (202218553) Case 202218553 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould … 21 Apr 2023 Maladministration Royal Borough Of Greenwich (202215160) Case 202215160 · Information and data management The complaint concerns: The landlord’s response to issues with damp and mould, following wastewater leaks at the resident’s home. The … 20 Apr 2023 Maladministration Haringey London Borough Council (202120060) Case 202120060 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has … 5 Apr 2023 Maladministration London Borough of Brent (202121420) Case 202121420 · Financial The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak … 3 Apr 2023 Maladministration Sandwell Metropolitan Borough Council (202117544) Case 202117544 · ASB/Abuse/Nuisance This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s … 31 Mar 2023 Maladministration Haringey London Borough Council (202124402) Case 202124402 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the … 31 Mar 2023 Maladministration Haringey London Borough Council (202200806) Case 202200806 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the … 30 Mar 2023 Maladministration London Borough of Enfield (202122495) Case 202122495 · Managing Relations The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the … 30 Mar 2023 Maladministration Royal Borough of Kensington and Chelsea (202203772) Case 202203772 · ASB/Abuse/Nuisance The resident has complained about being placed on the landlord’s restrictions list and its handling of communications on the issue. 28 Mar 2023 Maladministration Haringey London Borough Council (202114445) Case 202114445 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the … 28 Mar 2023 Maladministration Haringey London Borough Council (202118032) Case 202118032 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out … 28 Mar 2023 Maladministration London Borough of Brent (202203555) Case 202203555 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 28 Mar 2023 Maladministration Woking Borough Council (202104548) Case 202104548 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling. 22 Mar 2023 Maladministration London Borough of Ealing (202203016) Case 202203016 · Managing Relations This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of … 22 Mar 2023 Maladministration Royal Borough Of Greenwich (202103221) Case 202103221 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a water leak into his property. The associated … 17 Mar 2023 Maladministration Sandwell Metropolitan Borough Council (202108283) Case 202108283 · Information and data management The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record … 14 Mar 2023 Maladministration Haringey London Borough Council (202120299) Case 202120299 · Managing Relations The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also … 14 Mar 2023 Maladministration London Borough of Ealing (202203160) Case 202203160 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s … 11 Mar 2023 Maladministration Basildon Borough Council (202204250) Case 202204250 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the … 9 Mar 2023 Maladministration Haringey London Borough Council (202124512) Case 202124512 · Financial This complaint is about the landlord’s handling of the: 8 Mar 2023 Maladministration Stevenage Borough Council (202211783) Case 202211783 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling. 7 Mar 2023 Maladministration London Borough of Enfield (202115537) Case 202115537 · Managing Relations The complaint is about the landlord’s handling of: Reports of low water pressure in the resident’s bathroom. The associated complaint. 3 Mar 2023 Maladministration London Borough of Brent (202214126) Case 202214126 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and subsequent internal …