Southern Housing (202336546)
The resident’s complaint is about the landlord’s handling of: Her service charge queries. Her request to change the communal lights. We have also assessed the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sovereign Network Group (202449233)
The complaint is about the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into the electrics.
London & Quadrant Housing Trust (202334938)
The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to the heat and hot water system. reports of pests in the roof and the associated repairs. complaint.
Paragon Asra Housing Limited (202444360)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould, the associated repairs and her request for compensation for damaged belongings. We have also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202451598)
This complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and window issues within the property. Issues concerning her neighbours. The condition of the communal areas.
Amplius Living (202445868)
The complaint is about the landlord’s handling of several repairs reported by the resident, including those to her doors and windows.
London & Quadrant Housing Trust (202342278)
The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202451127)
The complaint is about the landlord’s handling of the repair to the drainage system.
Adur District Council (202443324)
The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
bpha Limited (202415213)
The complaint is about the landlord’s handling of bathroom and kitchen repairs.
Clarion Housing Association Limited (202416025)
The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the garden.
Curo Places Limited (202340054)
The complaint is about the landlord’s response to the resident’s report of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Great Places Housing Association (202325078)
The complaint is about the landlord’s handling of defects in a new build property.
Great Yarmouth Borough Council (202428969)
The complaint is about how the landlord handled the resident’s concerns about: The previous communal heating system The current Air Source Heat Pump (ASHP)
Home Group Limited (202506547)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Incommunities Limited (202407805)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
Karbon Homes Limited (202316964)
The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the bathroom extractor fan. response to the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaints handling.
Karbon Homes Limited (202430991)
The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at the landlord’s handling of the resident’s complaint.
Karibu Community Homes Limited (202329401)
The complaint is about the landlord’s handling of the resident’s reports of damage caused by a leak.
London Borough of Brent (202436365)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould.
London Borough of Hackney (202342556)
The complaint is about the landlord's handling of electrical repairs following a leak.
London Borough of Hackney (202449374)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs.
London Borough of Lewisham (202411470)
The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould and algae in communal areas including on the carpet. Trip hazards and crumbling stairs. Repairs to communal lighting. Repairs to guttering. Block cleaning and internal decoration. Pest control. The Ombudsman …
Manchester City Council (202420395)
The complaint is about the landlord’s handling of repairs to the communal boiler.
Notting Hill Genesis (202435906)
The complaint is about the landlord’s handling of the resident’s: Request to repair windows which were reported as being stiff to open and close. Request to replace the bathroom at the property. Further repair requests and reports of damp and mould at the property. We have also considered the landlord’s …
One Housing Group Limited (202422327)
The complaint is about the landlord’s handling of reports of a blocked kitchen sink.
Peabody Trust (202345786)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s concerns about the condition of the windows. The associated complaints.
Peabody Trust (202417283)
The complaint is about the landlord’s handling of the resident’s request for a new communal front door. The Ombudsman has also investigated the landlord’s complaint handling.
Royal Borough Of Greenwich (202321818)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbour. Associated complaint.
Stonewater Limited (202436174)
The complaint is about the landlords handling of the resident’s reports of damp and mould.
Thurrock Council (202446786)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Chesterfield Borough Council (202418945)
The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property.
City of Westminster Council (202442543)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint.
Clarion Housing Association Limited (202420892)
The complaint is about the landlord’s response to the resident’s reports of flooding in his property.
London Borough of Ealing (202427554)
The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have also considered the landlord’s complaint handling.
London Borough of Enfield (202338681)
The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202449252)
The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould.
London Borough of Islington (202346285)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould.
Norwich City Council (202433623)
The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB).
One Housing Group Limited (202444755)
The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202446363)
This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint.
Rooftop Housing Association Limited (202441313)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.
Southway Housing Trust (Manchester) Limited (202429505)
The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. We have also investigated the landlord’s record keeping.
Sovereign Network Group (202327877)
This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the associated complaint.
West Northamptonshire Council (202440607)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The resident’s associated complaint.
Yorkshire Housing Limited (202337390)
The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling.
Yorkshire Housing Limited (202451053)
The complaint is about the landlord’s handling of reports of damp, mould and excess cold. The landlord’s complaint handling is also considered.
Accent Housing Limited (202340206)
The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in his property.
Accent Housing Limited (202344983)
The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling
Birmingham City Council (202431353)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. Associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)