London & Quadrant Housing Trust (202314064)
The complaint is about the landlord’s handling of the resident’s: Report of water ingress and the subsequent repairs. Formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202403494)
The complaint is about the landlord’s handling of: the resident’s reports of leaks and subsequent damp and mould. the associated complaint.
Haringey London Borough Council (202233543)
The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had 3 bedrooms. A door replacement. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Newham (202301675)
The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a gas safety incident.
London Borough of Croydon (202303078)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management transfer request. concerns about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Lewisham (202322044)
The complaint is about the landlord’s: Response to reports of damp and mould. Complaints handling.
London & Quadrant Housing Trust (L&Q) (202003616)
The complaint is about the handling of repairs to the resident’s windows.
London Borough of Newham (202307695)
The complaint is about the landlord's handling of the resident’s report of damp and mould caused by leaking gutters. This Service has also investigated the landlord's complaint handling.
Haringey London Borough Council (202228446)
The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance schedule. The maintenance of the communal green areas. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lewisham (202412719)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent damage to personal belongings.
London Borough of Hackney (202338451)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould, and the associated repairs. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.
London Borough of Hackney (202407740)
This complaint is about how the landlord handled the resident’s reports of: Leaks, including subsequent damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Lewisham (202314146)
The complaint is about the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling of the complaint will also be considered.
London & Quadrant Housing Trust (L&Q) (202305890)
The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the landlord’s handling of the complaint.
London Borough of Hillingdon (202402457)
The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould.
London Borough of Hounslow (202218743)
The complaint is about the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints handling.
London & Quadrant Housing Trust (L&Q) (202303689)
The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, including her request for the reimbursement of costs incurred. Reports of repairs, including the rear entrance door and garden gate. Associated formal complaint.
London Borough of Hackney (202333551)
The complaint is about the landlord’s response to the resident’s reports of smoking in communal areas.
London & Quadrant Housing Trust (L&Q) (202413449)
The complaint is about the landlord’s handling of repairs to a window.
Haringey London Borough Council (202320733)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202346537)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent damp and mould. Associated complaint.
London Borough of Lambeth (202216092)
The complaint is about the landlord’s handling of the resident’s reports of repairs, including: leaks into the property from the roof. damp and mould in the property. rotten and damaged windows. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
London Borough of Islington (202311563)
The complaint is about the landlord’s handling of various repairs to the property. This Service has also considered the landlord’s knowledge and information management.
London Borough of Lambeth (202416134)
The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202308897)
REPORT COMPLAINT 202308897 Haringey London Borough Council 23 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Haringey London Borough Council (202343873)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould due to disrepair. The landlord’s complaint handling will also be investigated.
London Borough of Ealing (202222523)
The complaint is about the landlord’s handling of the resident’s reports of problems with the cold-water supply. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202226399)
The complaint is about the landlord’s handling of the resident’s request to move. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202230100)
The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. The landlord’s complaints handling has also been considered.
London Borough of Lewisham (202330074)
The complaint is about the landlord’s handling of the resident’s request to replace the windows. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London Borough of Lewisham (202341994)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak, damp and mould.
London Borough of Newham (202343454)
The complaint is about the landlord’s handling of: Reports of a leak and damp and mould. Concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202304259)
The complaint is about: The landlord’s handling of the resident’s request for storage space for her mobility scooter. The landlord’s handling of the associated complaint.
London Borough of Ealing (202411060)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent damp and mould and fly infestation.
London & Quadrant Housing Trust (L&Q) (202411689)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
London Borough of Barking and Dagenham (202348403)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202410614)
The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202308548)
The complaint is about the landlord’s handling of: Reports of repairs to 2 toilets. Reports of repairs to a kitchen tap. Reimbursement of additional water charges due to leaks. The complaint is also about the landlord’s handling of the complaint and the resolution offered.
London & Quadrant Housing Trust (L&Q) (202315212)
The complaint is about the landlord’s response to the resident's reports about repairs to windows, and damp and mould. The Ombudsman has investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202323654)
The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould in her property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
Haringey London Borough Council (202402848)
The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Newham (202222853)
The complaint concerns the landlord's handling of the resident’s reports of noise nuisance from the upstairs’ flat. This Service has also considered the landlord’s handling of the related complaint.
London & Quadrant Housing Trust (L&Q) (202310991)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202324497)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
Haringey London Borough Council (202313685)
The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202312808)
The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202223776)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom windows. The Ombudsman has also considered the landlord’s: Record keeping. Associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202317798)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould.
London Borough of Hillingdon (202338766)
The complaint is about the landlord's response to the resident’s: Reports of radiators not working in the property. Associated complaint.
London Borough of Islington (202344546)
The complaint is about the landlord’s response to the resident's concerns about the condition of the windows and the door at her property. The landlord’s complaint handling is also considered.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)