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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Maladministration ×

Showing 994 of 16,595 decisions matching "borough"

Decisions

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24 Oct 2023 Maladministration Swindon Borough Council (202125858) Case 202125858 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property. Complaint handling. 5 Oct 2023 Maladministration London Borough of Hillingdon (202201619) Case 202201619 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of reports of poor workmanship relating to balcony repairs. 4 Oct 2023 Maladministration London Borough of Enfield (202220213) Case 202220213 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property, including: damp in the bedroom, loose windows, … 3 Oct 2023 Maladministration Haringey London Borough Council (202212612) Case 202212612 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 29 Sep 2023 Maladministration Haringey London Borough Council (202202560) Case 202202560 · Financial The complaint is about the landlord’s handling of: a request that it provide a service charge refund; the associated complaint. 29 Sep 2023 Maladministration London Borough of Hackney (202102368) Case 202102368 · Managing Relations The complaint is about: The resident’s request for a new bathroom and a new front door. The landlord’s response to … 29 Sep 2023 Maladministration London Borough of Newham (202115536) Case 202115536 · ASB/Abuse/Nuisance The complaint is about the landlords handling of the residents reports of noise nuisance. This investigation has also considered the … 27 Sep 2023 Maladministration London Borough of Hillingdon (202230250) Case 202230250 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of hot water and heating loss. 26 Sep 2023 Maladministration London Borough of Ealing (202221355) Case 202221355 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of a broken communal main entrance door, to the … 25 Sep 2023 Maladministration Royal Borough Of Greenwich (202225827) Case 202225827 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 22 Sep 2023 Maladministration Royal Borough Of Greenwich (202221543) Case 202221543 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom, including reports of damp and mould, and … 21 Sep 2023 Maladministration Rochdale Boroughwide Housing Limited (202208779) Case 202208779 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB). 14 Sep 2023 Maladministration Broxtowe Borough Council (202209993) Case 202209993 · Estate Management The complaint is about the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her … 8 Sep 2023 Maladministration Swindon Borough Council (202208774) Case 202208774 · Managing Relations The complaint is about the landlord’s handling of requests for repairs to windows in the property, as well as the … 5 Sep 2023 Maladministration Slough Borough Council (202113255) Case 202113255 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a water leak affecting the resident’s property. Communication and the … 4 Sep 2023 Maladministration Brentwood Borough Council (202223856) Case 202223856 · Managing Relations The complaint is about the landlord’s response to the resident’s report of its contractors entering her property unannounced. 31 Aug 2023 Maladministration London Borough of Croydon (202205866) Case 202205866 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB). This report has also considered: The … 30 Aug 2023 Maladministration Colchester Borough Council (202110444) Case 202110444 · ASB/Abuse/Nuisance The landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling. 21 Aug 2023 Maladministration London Borough of Redbridge (202223569) Case 202223569 · Managing Relations The complaint concerns: The landlord’s handling of the replacement of the property’s front door. The associated formal complaint into the … 21 Aug 2023 Maladministration Wokingham Borough Council (202205406) Case 202205406 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 17 Aug 2023 Maladministration Gateshead Metropolitan Borough Council (202116999) Case 202116999 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak, damage to the property and subsequent … 17 Aug 2023 Maladministration London Borough of Barking and Dagenham (202210257) Case 202210257 · Managing Relations The complaint is about: The landlord's handling of the replacement of the resident's windows. The landlord's complaint handling. 14 Aug 2023 Maladministration Welwyn Hatfield Borough Council (202122294) Case 202122294 · Managing Relations The complaint is about: the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s … 9 Aug 2023 Maladministration Cheltenham Borough Homes Limited (202216212) Case 202216212 · Managing Relations The complaint is about the landlord’s handling of: a request for retrospective consent for building works; and the associated complaint. 9 Aug 2023 Maladministration London Borough of Hackney (202219315) Case 202219315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and resulting damage affecting her property. 3 Aug 2023 Maladministration Broxtowe Borough Council (202219034) Case 202219034 · Financial The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; request for … 31 Jul 2023 Maladministration Dudley Metropolitan Borough Council (202205365) Case 202205365 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of anti-social behaviour by a neighbour, which includes: threatening and physically abusive behaviour … 31 Jul 2023 Maladministration Haringey London Borough Council (202215853) Case 202215853 · Information and data management The complaint is about the landlord’s handling of: Repairs to the flooring following a central heating upgrade. The stairlift replacement. … 31 Jul 2023 Maladministration London Borough of Hackney (202216281) Case 202216281 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The resident’s complaint. 30 Jul 2023 Maladministration Royal Borough of Kensington and Chelsea (202219520) Case 202219520 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the remedial repairs in the resident’s property following a leak. 28 Jul 2023 Maladministration Colchester Borough Council (202122725) Case 202122725 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s concerns about the condition of her new home. The landlord’s … 27 Jul 2023 Maladministration London Borough of Croydon (202204778) Case 202204778 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s: report regarding noise nuisance from a neighbouring property. request to … 25 Jul 2023 Maladministration London Borough of Barnet (202220499) Case 202220499 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a stair lift. 18 Jul 2023 Maladministration London Borough of Hounslow (202110086) Case 202110086 · Information and data management REPORT COMPLAINT 202110086 London Borough of Hounslow 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jul 2023 Maladministration Royal Borough of Kensington and Chelsea (202205794) Case 202205794 · Moving/Buying/Selling Home The complaint is about the: Landlord’s handling of the resident’s move. Condition of the property when let to the resident. … 18 Jul 2023 Maladministration Royal Borough of Kensington and Chelsea (202218966) Case 202218966 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and replacement of multiple windows in the resident’s property. The associated … 14 Jul 2023 Maladministration Haringey London Borough Council (202213700) Case 202213700 · Managing Relations The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. … 13 Jul 2023 Maladministration Rochdale Boroughwide Housing Limited (202221351) Case 202221351 · Managing Relations The complaint is about the landlord’s handling of repairs in the property following reports of leaks and damp. The Ombudsman … 12 Jul 2023 Maladministration Gosport Borough Council (202204534) Case 202204534 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of ASB and noise nuisance. This Service has also … 12 Jul 2023 Maladministration Haringey London Borough Council (202217469) Case 202217469 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of shower repairs. associated complaint. 12 Jul 2023 Maladministration London Borough of Brent (202118180) Case 202118180 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of noise nuisance complaints against the resident. This service has also considered the … 10 Jul 2023 Maladministration Haringey London Borough Council (202208301) Case 202208301 · Financial The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated. 10 Jul 2023 Maladministration London Borough of Newham (202124872) Case 202124872 · Managing Relations The complaint is regarding: the landlord's response to an emergency management transfer request the landlord’s complaint handling. 4 Jul 2023 Maladministration North Warwickshire Borough Council (202123962) Case 202123962 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint related to the maintenance of the building and her … 3 Jul 2023 Maladministration London Borough of Newham (202206717) Case 202206717 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of a leak into the property. 29 Jun 2023 Maladministration London Borough of Barnet (202122014) Case 202122014 · Information and data management The complaint is about the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list. 29 Jun 2023 Maladministration London Borough of Newham (202105739) Case 202105739 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. A previous court … 28 Jun 2023 Maladministration Great Yarmouth Borough Council (202201561) Case 202201561 · Information and data management The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling … 27 Jun 2023 Maladministration London Borough of Ealing (202121301) Case 202121301 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to the kitchen worktop, an electrical socket, … 26 Jun 2023 Maladministration London Borough of Redbridge (202212305) Case 202212305 · Managing Relations The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their …