GreenSquareAccord Limited (202453111)
The complaint is about the landlord’s handing of damp in the property and associated repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Irwell Valley Housing Association Limited (202425825)
The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, including communal security. Complaint handling.
London Borough of Hammersmith and Fulham (202335312)
The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling.
London Borough of Lambeth (202338811)
The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint.
London & Quadrant Housing Trust (202431128)
The complaint is about the landlord’s: Handling of a leak and the condition of the bathroom. Handling of repairs. The landlord’s complaint handling is also considered.
Peabody Trust (202334037)
The complaint is about the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. We have also investigated the landlord’s complaint handling.
Vivid Housing Limited (202336673)
The complaint is about the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint.
Believe Housing Limited (202414128)
The complaint concerns the landlord's handling of: The resident’s reports of antisocial behaviour (ASB). The related complaint.
London & Quadrant Housing Trust (202322362)
The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Luton Borough Council (202331379)
The complaint is about the landlord’s handling of the resident’s request for maintenance of trees at the property and associated repairs.
Newlon Housing Trust (202328186)
The complaint is about: the landlord's handling of the remedial work required to the cladding The Ombudsman has also considered the landlord’s: record-keeping handling of the associated complaint
North Yorkshire Council (202343463)
The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB) from her neighbour. damp in the kitchen, living room, and hallway. various repairs, including repointing in the loft, a drafty bathroom window, and a missing seal on the front door.
Southwark Council (202415210)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Southway Housing Trust (Manchester) Limited (202445554)
The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint.
The Riverside Group Limited (202416907)
The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in the property. The conflicting advice by its contractors regarding the safety of the stairlift.
West Northamptonshire Council (202336643)
The complaint is about the landlord’s handling of the resident’s: Reports of required repairs following a mutual exchange. Associated complaint.
Amplius Living (202401618)
The complaint is about the landlord’s handling of the resident’s concerns about: The ground maintenance service. The maintenance of trees. The replacement of the communal mats. The Ombudsman has also considered the landlord’s complaint handling.
Manchester City Council (202449412)
The complaint is about the landlord’s handling of the resident’s report that there was an issue with damp and mould and cracks to plaster internally. We have also considered the landlord’s handling of the resident’s complaint.
Notting Hill Genesis (202331059)
The complaint is about the landlord’s response to the resident’s concerns about access to her garden.
Sanctuary Housing Association (202344107)
The complaint is about the landlord’s handling of the resident’s request to repair or replace her windows and doors.
Southwark Council (202416413)
The complaint is about the landlord’s response to the resident’s reports of foxes causing noise nuisance and disturbance. The Ombudsman has also considered the landlords complaint handling.
Southwark Council (202421325)
This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint.
Amplius Living (202423616)
The complaint is about the landlord’s handling of the: Resident’s reports about the standard and frequency of grounds maintenance. Associated complaint.
Curo Places Limited (202449268)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202319401)
The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to the resident’s property’s leaks. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202422113)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs. This report has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202345927)
The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water at the property.
Lewes District Council (202413170)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his kitchen. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202501426)
The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202422218)
The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also considered the landlord’s complaint handling.
London Borough of Lambeth (202430174)
The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated complaint.
London & Quadrant Housing Trust (202344079)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows and a communal carpet. Complaint handling.
Nottingham City Council (202420013)
The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have also investigated: The landlord’s record keeping. The associated complaint handling.
Southern Housing (202438252)
The complaint is about the landlords handling of the resident’s reports of a roof leak.
A2Dominion Housing Group Limited (202314196)
The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.
Accent Housing Limited (202339280)
The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint.
Birmingham City Council (202346417)
This complaint is about the landlord’s handling of: The resident’s reports about the condition of an outbuilding. The associated complaint.
City of York Council (202324420)
The complaint is about the landlord’s handling of repairs to the resident’s windows. We have also considered the associated complaint.
Clarion Housing Association Limited (202328170)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We have also considered the landlord’s complaint handling.
Futures Housing Group Limited (202424095)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
London & Quadrant Housing Trust (202413622)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated remedial repairs.
Platform Housing Group Limited (202415962)
The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.
Accent Housing Limited (202330977)
The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home.
Leicester City Council (202429843)
The resident’s complaint is about the landlord’s handling of reports of noise nuisance.
London & Quadrant Housing Trust (202405907)
The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling.
Somerset Council (202339598)
The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home.
A2Dominion Housing Group Limited (202435432)
The complaint is about the landlord’s handling of the resident's reports of dampness at the property.
GreenSquareAccord Limited (202429508)
The resident’s complaint is about the landlord’s handling of a request to cut back trees in the garden of the property.
Hexagon Housing Association Limited (202425750)
The resident’s complaint is about the landlord’s handling of: Damp, mould and associated repairs. Soundproofing in the property. A home transfer request. A reported pest infestation. Management of asbestos in the property. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (202422284)
The resident’s complaint is about the landlord’s handling of a boiler repair.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)