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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,143 of 16,595 decisions matching "london"

Decisions

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2 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202347531) Case 202347531 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused … 1 Oct 2024 Maladministration London Borough of Barking and Dagenham (202346624) Case 202346624 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. … 1 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202304413) Case 202304413 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a washing machine repair. The Ombudsman has also … 30 Sep 2024 Maladministration Haringey London Borough Council (202218084) Case 202218084 · Managing Relations The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint … 30 Sep 2024 Maladministration London Borough of Hackney (202214710) Case 202214710 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a reported leak from the roof and damage to his property from … 30 Sep 2024 Maladministration London Borough of Harrow (202313094) Case 202313094 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges. 30 Sep 2024 Maladministration London Borough of Lewisham (202312090) Case 202312090 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent damage to her belongings. … 30 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202227433) Case 202227433 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of roof leaks affecting her loft and kitchen ceiling, … 30 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202321375) Case 202321375 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of anti-social behaviour, including noise nuisance and noise transference. the resident’s … 30 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202348652) Case 202348652 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer application. Complaint handling. 27 Sep 2024 Maladministration London Borough of Newham (202323476) Case 202323476 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s … 26 Sep 2024 Maladministration London Borough of Camden Council (202401963) Case 202401963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a notice to remove fencing from outside of the resident’s property and … 26 Sep 2024 Maladministration London Borough of Redbridge (202318336) Case 202318336 · Managing Relations This complaint is about: The landlord’s response to the resident’s complaints about its handling of roof repairs. The landlord’s complaint … 26 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202301154) Case 202301154 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of no gas heating or hot water at the … 25 Sep 2024 Maladministration London Borough of Barnet (202304167) Case 202304167 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of carbon monoxide leaks at the property. The Ombudsman … 25 Sep 2024 Maladministration London Borough of Hillingdon (202346988) Case 202346988 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs required in the resident’s property. The Ombudsman has also considered the … 24 Sep 2024 Maladministration London Borough of Ealing (202323857) Case 202323857 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman … 24 Sep 2024 Maladministration London Borough of Hillingdon (202226669) Case 202226669 · Estate Management The complaint is about the landlord’s handling of reports of issues with the communal security gate. 19 Sep 2024 Maladministration Haringey London Borough Council (202301724) Case 202301724 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of the resident’s reports of a leak from the flat above. 19 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202231045) Case 202231045 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a leak and the associated remedial repairs. The … 12 Sep 2024 Maladministration Haringey London Borough Council (202346245) Case 202346245 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 12 Sep 2024 Maladministration London Borough of Hackney (202327062) Case 202327062 · Managing Relations The complaint is about the landlord’s: Response to reports of water ingress and associated damp and mould. Handling of the … 5 Sep 2024 Maladministration Haringey London Borough Council (202301223) Case 202301223 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s request for a management pack. 5 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306491) Case 202306491 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and the associated repairs. Reports of … 30 Aug 2024 Maladministration London Borough of Hackney (202309724) Case 202309724 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints … 30 Aug 2024 Maladministration London & Quadrant Housing Trust (202309774) Case 202309774 · Old Complaints Handling categories The complaint is about: The landlord's handling of repairs to the resident's shower unit. The landlord's complaints handling. 30 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202224694) Case 202224694 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of required repairs to the property staircase. We have … 28 Aug 2024 Maladministration London Borough of Ealing (202225737) Case 202225737 · Managing Relations The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated … 28 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202335641) Case 202335641 · Old Property Condition categories The complaint is about the landlord’s handling of reported leaks in the property. 28 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202347485) Case 202347485 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of damage to her … 27 Aug 2024 Maladministration London Borough of Hackney (202229549) Case 202229549 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s associated … 23 Aug 2024 Maladministration London Borough of Camden Council (202233880) Case 202233880 · Local Authority / ALMO or TMO The complaint is about: The landlords handling of the residents reports of ongoing water leaks from the flat above. The … 23 Aug 2024 Maladministration London Borough of Redbridge (202324823) Case 202324823 · Health and Safety (inc. building safety) REPORT COMPLAINT 202324823 London Borough of Redbridge 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202115193) Case 202115193 · ASB/Abuse/Nuisance REPORT COMPLAINT 202115193 London & Quadrant Housing Trust (L&Q) 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating … 23 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202323031) Case 202323031 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Reports of damp and mould. The Ombudsman … 22 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202228106) Case 202228106 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water pressure issues. This Service has also considered … 21 Aug 2024 Maladministration London Borough of Barnet (202222088) Case 202222088 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of repairs. Associated complaint. 21 Aug 2024 Maladministration London Borough of Brent (202222273) Case 202222273 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at her permanent residence. Damp … 21 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202319427) Case 202319427 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. Electrical work. The complaint and the … 16 Aug 2024 Maladministration London Borough of Redbridge (202341042) Case 202341042 · Managing Relations The complaint is about the landlord’s handling of roof repairs, following reports of a leak. The Ombudsman has also considered … 16 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306931) Case 202306931 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: the resident’s reports of issues with the gas supply. the resident’s reports … 16 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202316572) Case 202316572 · Estate Management This complaint is about the landlord’s response to the resident’s complaint about the security and condition of the block, anti … 15 Aug 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202203338) Case 202203338 · Managing Relations The complaint is about the landlord's handling of repairs to the patio and paving at the front of the property. … 14 Aug 2024 Maladministration London Borough of Redbridge (202304125) Case 202304125 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns of cigarette smoke. Response to the resident’s report of … 8 Aug 2024 Maladministration London Borough of Hillingdon (202334242) Case 202334242 · Occupancy Rights The complaint is about the way the landlord responded to the resident’s reports that it had sold land belonging to … 7 Aug 2024 Maladministration Haringey London Borough Council (202302608) Case 202302608 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint. 7 Aug 2024 Maladministration London Borough of Sutton (202333652) Case 202333652 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request … 31 Jul 2024 Maladministration Haringey London Borough Council (202226236) Case 202226236 · Information and data management The complaint is about the landlord’s response to the resident’s: report that his home was flooded . request for compensation … 31 Jul 2024 Maladministration London Borough of Barnet (202203457) Case 202203457 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of blocked pipes and damage to a washing machine. 31 Jul 2024 Maladministration London Borough of Ealing (202310521) Case 202310521 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s requests for adaptations. Response to the resident’s concerns about cavity …