London Borough of Lambeth (202418701)
The complaint is about the landlord’s handling of the resident’s reports about repairs to the roof. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202323184)
The complaint is about the landlord’s handling of the resident's: Concerns about her housing situation and request to be rehoused. Associated complaint.
Haringey London Borough Council (202338838)
The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated complaint.
London Borough of Lambeth (202320737)
The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property.
London & Quadrant Housing Trust (L&Q) (202229424)
The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The resident’s report of damage having been caused to her satellite dish by its contractors. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202308087)
The complaint concerns the landlord’s: Handling of the resident’s request for a replacement kitchen. Complaint handling.
London Borough of Newham (202308669)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Service has also considered the landlord’s complaint handling.
London Borough of Barnet (202302757)
The complaint is about the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of the associated complaint.
London Borough of Hackney (202343128)
The complaint is about the landlord’s handling of the resident’s reports of: Faults to the boiler. Damp and mould. We have also considered the landlord’s: Record-keeping. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202215447)
The complaint is about the landlord’s handling of: Repairs to the balcony. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202319737)
The complaint is about the landlord’s handling of the resident’s reported leak. The Ombudsman has also assessed the landlord’s complaint handling.
Haringey London Borough Council (202314617)
The complaint is about the landlord’s handling of a refund request for fire doors that it did not install.
London Borough of Lambeth (202317042)
The complaint is about the landlord’s handling of:
London & Quadrant Housing Trust (L&Q) (202310713)
The complaint is about the landlord’s handling of the resident’s: Request that it repair his windows. Formal complaint.
London & Quadrant Housing Trust (L&Q) (202312771)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202231157)
The complaint is about the landlord’s response to the resident’s reports of issues with her windows. This investigation also considers the landlord’s complaint handling and record keeping.
London Borough of Barking and Dagenham (202318685)
The complaint is about the landlord’s handling of: Planning and completing tree works. The resident’s complaint.
London Borough of Barnet (202234656)
The complaint is about: The landlord’s handling of a leak. The associated complaint.
London Borough of Harrow (202333489)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The investigation also considers the landlord’s complaint handling.
London Borough of Lambeth (202316526)
The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter.
London & Quadrant Housing Trust (202410480)
The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the property above. The resident’s concerns about the conduct of its contractors and damage to her personal belongings. Reports of mice in the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202339743)
The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The landlord’s complaint handling has also been assessed.
London & Quadrant Housing Trust (L&Q) (202341681)
The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including reports of mould and water damage. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Haringey London Borough Council (202213901)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about an accumulation of pigeon faeces in her loft.
London Borough of Harrow (202317581)
The complaint is about the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There was service failure in the landlord’s handling of the resident’s complaint as the landlord: Did not accept the resident’s email of 16 May 2022 as a complaint, despite the resident …
London Borough of Islington (202316876)
The complaint is about the landlord’s decision to restrict the resident’s heating and hot water.
London Borough of Camden Council (202318181)
The complaint is about the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s complaint.
London Borough of Lewisham (202409565)
The complaint is about the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of the complaint has also been considered.
London & Quadrant Housing Trust (L&Q) (202312433)
The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Harrow (202346881)
The complaint is about the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Croydon (202338569)
The complaint is about the landlord’s handling of: Repairs in the resident’s property and handling of her request for a decant. Damp and mould in the resident’s property. The complaint.
London Borough of Brent (202319729)
The complaint is about the landlord’s response to reports of noise from a lift in the adjoining property. This report also considers the landlord’s complaint handling.
London Borough of Ealing (202341189)
The complaint is about the landlord’s handling of: Reports of a rodent infestation at the property. The resident’s concerns regarding staff conduct. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202222811)
REPORT COMPLAINT 202222811 London & Quadrant Housing Trust (L&Q) 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (202318787)
The complaint is about the level of compensation offered by the landlord following planned works. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Ealing (202340627)
The complaint is about the landlord’s response to the resident’s reports about: Damp and mould. The repositioning of the wash hand basin. Repairs to the balcony door. Repairs to the front door. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barnet (202344183)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent complaint.
London Borough of Harrow (202300469)
The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. We have also investigated the landlord’s complaint handling.
Haringey London Borough Council (202211631)
The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to the kitchen ceiling and bathroom flooring. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202411513)
The complaint is about the landlord’s response to the leaseholder’s: Reports of water ingress and associated outstanding repairs. Complaint. This report has also assessed the landlord’s record keeping.
London Borough of Lewisham (202340776)
The complaint is about the landlord’s handling of reports of a leak and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202404395)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the balcony door and windows.
London & Quadrant Housing Trust (L&Q) (202314377)
The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Redbridge (202230847)
The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the structural safety of the roof, drainage issues and ground flooding. The landlord’s complaint handling. We have also investigated the landlord’s record keeping.
London Borough of Barking and Dagenham (202304320)
The complaint is about the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint.
London & Quadrant Housing Trust (202347245)
The complaint is about the landlord’s handling of: Repairs to the communal door and door entry system. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202216087)
The complaint is about the landlord’s response to the resident’s: Report of a leak from the roof and into the bathroom. Complaint.
London & Quadrant Housing Trust (L&Q) (202340688)
The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom. Complaint handling.
London Borough of Lambeth (202308316)
The complaint is about the landlord’s handling of, and response to, the resident’s reports of anti-social behaviour (ASB), and her request for soundproofing.
London Borough of Lambeth (202400048)
The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)