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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Maladministration ×

Showing 994 of 16,595 decisions matching "borough"

Decisions

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29 Feb 2024 Maladministration Royal Borough of Kensington and Chelsea (202219537) Case 202219537 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the repairs to the resident’s radiators. 28 Feb 2024 Maladministration London Borough of Hackney (202228593) Case 202228593 · Managing Relations The complaint is about the landlord’s handling of repairs to the communal lift. The Ombudsman has decided to consider: The … 28 Feb 2024 Maladministration London Borough of Islington (202219634) Case 202219634 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of structural movement to the property’s extension; Response to the resident’s report of … 26 Feb 2024 Maladministration Welwyn Hatfield Borough Council (202121999) Case 202121999 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, and the associated decant. Complaint. 23 Feb 2024 Maladministration Reading Borough Council (202224195) Case 202224195 · Old Property Condition migrated-2025 The complaint is about the landlord's response to reports of a protruding gas pipe. 22 Feb 2024 Maladministration London Borough of Hackney (202226213) Case 202226213 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property, including the level of compensation offered. … 21 Feb 2024 Maladministration London Borough of Barnet (202215988) Case 202215988 · Occupancy Rights The complaint is about the landlord’s handling of the ending of the resident’s tenancy. 20 Feb 2024 Maladministration Haringey London Borough Council (202229540) Case 202229540 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman … 16 Feb 2024 Maladministration Dacorum Borough Council (202206306) Case 202206306 · Managing Relations The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s … 15 Feb 2024 Maladministration London Borough of Hackney (202231148) Case 202231148 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water due to a faulty boiler. 14 Feb 2024 Maladministration Crawley Borough Council (202201018) Case 202201018 · Managing Relations The complaint is about the landlord’s: Response to reports of leaks. Response to the associated repair work from the leaks. … 13 Feb 2024 Maladministration Haringey London Borough Council (202222160) Case 202222160 · Managing Relations The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the … 12 Feb 2024 Maladministration Royal Borough of Kensington and Chelsea (202208675) Case 202208675 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks during and after roofing works. Complaint. 8 Feb 2024 Maladministration Haringey London Borough Council (202221780) Case 202221780 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs. 6 Feb 2024 Maladministration London Borough of Enfield (202230676) Case 202230676 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling. 31 Jan 2024 Maladministration Haringey London Borough Council (202217942) Case 202217942 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s … 31 Jan 2024 Maladministration London Borough of Hackney (202229637) Case 202229637 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of heating and hot water in her … 25 Jan 2024 Maladministration London Borough of Redbridge (202125195) Case 202125195 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, damp and mould, and the associated repairs. … 24 Jan 2024 Maladministration London Borough of Hackney (202205960) Case 202205960 · Information and data management The complaint is about: The landlord’s handling of repairs. The landlord’s response to the resident’s request for adaptations. The landlord’s … 24 Jan 2024 Maladministration Royal Borough Of Greenwich (202222341) Case 202222341 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the suitability of her kitchen. The Ombudsman has … 24 Jan 2024 Maladministration Welwyn Hatfield Borough Council (202218216) Case 202218216 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of an ongoing leak. The resident’s complaint. The investigation also considers … 18 Jan 2024 Maladministration London Borough of Hackney (202227824) Case 202227824 · Managing Relations The complaint is about the landlord’s handling of reports of a defective kitchen window. The Ombudsman has also considered the … 16 Jan 2024 Maladministration London Borough of Ealing (202210459) Case 202210459 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint … 10 Jan 2024 Maladministration London Borough of Ealing (202128445) Case 202128445 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 10 Jan 2024 Maladministration London Borough of Hounslow (202119661) Case 202119661 · ASB/Abuse/Nuisance REPORT COMPLAINT 202119661 London Borough of Hounslow 10 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Jan 2024 Maladministration Royal Borough Of Greenwich (202115047) Case 202115047 · Managing Relations The complaint is about the landlord’s handling of: external repair works including its level of communication; and the resident’s queries … 22 Dec 2023 Maladministration London Borough of Enfield (202200374) Case 202200374 · Old Complaints Handling categories The complaint is about: The landlord's response to the residents reports of a leak in the bathroom and its handling … 22 Dec 2023 Maladministration Reading Borough Council (202215361) Case 202215361 · Information and data management The complaint is about information the landlord provided about the applicant’s right to a mutual exchange. The Ombudsman has also … 21 Dec 2023 Maladministration Waverley Borough Council (202223467) Case 202223467 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of anti-social behaviour (ASB). queries about the back garden … 20 Dec 2023 Maladministration Haringey London Borough Council (202123490) Case 202123490 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of ASB between May 2022 and August 2022. Response … 18 Dec 2023 Maladministration London Borough of Hackney (202202843) Case 202202843 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports that she was experiencing noise nuisance and antisocial behaviour … 14 Dec 2023 Maladministration London Borough of Hackney (202308223) Case 202308223 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of a toilet leak, and the subsequent damage to … 14 Dec 2023 Maladministration London Borough of Sutton (202204166) Case 202204166 · Managing Relations This complaint is about the landlord’s: Response to the resident’s concerns about the property’s condition on letting. Complaint handling. 13 Dec 2023 Maladministration London Borough of Hackney (202301936) Case 202301936 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the repair of leaks from the property above the resident. Handling of … 5 Dec 2023 Maladministration Royal Borough of Kensington and Chelsea (202224181) Case 202224181 · Old Property Condition migrated-2025 REPORT COMPLAINT 202224181 Royal Borough of Kensington and Chelsea 5 December 2023 Our approach The Housing Ombudsman’s approach to investigating … 30 Nov 2023 Maladministration Darlington Borough Council (202206642) Case 202206642 · Managing Relations The complaint is about: The landlord’s handling of an application for help with water rates, including its communication. The associated … 30 Nov 2023 Maladministration London Borough of Hackney (202215973) Case 202215973 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of repairs. complaint. 29 Nov 2023 Maladministration London Borough of Lambeth (202125494) Case 202125494 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of floods and concerns about drainage. The resident’s concerns … 28 Nov 2023 Maladministration Gateshead Metropolitan Borough Council (202128113) Case 202128113 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of water ingress at his property. The Ombudsman has … 27 Nov 2023 Maladministration Royal Borough of Kensington and Chelsea (202120447) Case 202120447 · Financial The complaint is about the landlord’s handling of the resident's: Requests for major works information. Concerns about workmanship quality. 15 Nov 2023 Maladministration London Borough of Barking and Dagenham (202206884) Case 202206884 · Information and data management The complaint is about the landlord’s: Handling of repairs to fix a leaking roof. Complaints handling. Knowledge and information management. 10 Nov 2023 Maladministration Wigan Metropolitan Borough Council (202126740) Case 202126740 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated formal complaint. 1 Nov 2023 Maladministration Haringey London Borough Council (202228697) Case 202228697 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damaged windows. The Ombudsman has also considered the … 31 Oct 2023 Maladministration Haringey London Borough Council (202123994) Case 202123994 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise. The associated complaint. 31 Oct 2023 Maladministration London Borough of Redbridge (202208497) Case 202208497 · Managing Relations The landlord’s handling of: Reports of a leak coming from the property above, damp and mould in the property. The … 27 Oct 2023 Maladministration London Borough of Ealing (202117829) Case 202117829 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and the associated repair works. The associated complaint. 27 Oct 2023 Maladministration London Borough of Hackney (202207096) Case 202207096 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of leaks into his property and resultant damage. A … 26 Oct 2023 Maladministration London Borough of Barking and Dagenham (202013480) Case 202013480 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs and information the landlord provided from the … 26 Oct 2023 Maladministration London Borough of Croydon (202216848) Case 202216848 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of proposed actions from multi agency meeting to address reported antisocial behaviour. The … 25 Oct 2023 Maladministration London Borough of Ealing (202229501) Case 202229501 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a water leak into the property and the …