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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,143 of 16,595 decisions matching "london"

Decisions

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9 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202324497) Case 202324497 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 5 Dec 2024 Maladministration Haringey London Borough Council (202313685) Case 202313685 · Information and data management The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. … 29 Nov 2024 Maladministration Haringey London Borough Council (202312808) Case 202312808 · Estate Management The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint. 29 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202223776) Case 202223776 · Information and data management The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom … 29 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202317798) Case 202317798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about damp and mould. 28 Nov 2024 Maladministration London Borough of Hillingdon (202338766) Case 202338766 · Managing Relations The complaint is about the landlord's response to the resident’s: Reports of radiators not working in the property. Associated complaint. 28 Nov 2024 Maladministration London Borough of Islington (202344546) Case 202344546 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's concerns about the condition of the windows and the door … 28 Nov 2024 Maladministration London Borough of Lambeth (202345112) Case 202345112 · Old Complaints Handling categories The complaint is about: The landlord’s handling of disrepair works, including damp and mould. The landlord’s handling of the resident’s … 28 Nov 2024 Maladministration London Borough of Lambeth (202403107) Case 202403107 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of structural damage to the external bay window support … 28 Nov 2024 Maladministration London Borough of Lewisham (202344279) Case 202344279 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould. 28 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212072) Case 202212072 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould throughout the property. The resident’s … 27 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202309085) Case 202309085 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s floors. The associated complaint. 27 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202313842) Case 202313842 · Estate Management The complaint is about the landlord’s handling of: repairs to the communal roof. the resident’s associated complaint. 26 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311830) Case 202311830 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the window seals. The Ombudsman has also considered the … 26 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202317035) Case 202317035 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports about antisocial behaviour. The landlord’s complaints handling has also … 25 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202201163) Case 202201163 · Estate Management The complaint is about the landlord’s handling of a fence repair or replacement. The Ombudsman has also considered the landlord’s … 22 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202310872) Case 202310872 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of heating issues. The Ombudsman has also considered the … 20 Nov 2024 Maladministration London Borough of Hackney (202223559) Case 202223559 · Estate Management The complaint is about the landlord's handling of: Repairs to the communal lift. The resident’s associated complaint. 19 Nov 2024 Maladministration Haringey London Borough Council (202301477) Case 202301477 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint … 19 Nov 2024 Maladministration London Borough of Hillingdon (202308454) Case 202308454 · Old Property Condition categories The complaint is about the landlord’s handling of roofing works. 18 Nov 2024 Maladministration Haringey London Borough Council (202204866) Case 202204866 · Local Authority / ALMO or TMO REPORT COMPLAINT 202204866 Haringey London Borough Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Nov 2024 Maladministration Haringey London Borough Council (202408313) Case 202408313 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also … 18 Nov 2024 Maladministration London Borough of Lambeth (202331497) Case 202331497 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of water ingress and damp mould at the property, and the … 15 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202123785) Case 202123785 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 12 Nov 2024 Maladministration London Borough of Croydon (202220147) Case 202220147 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of … 12 Nov 2024 Maladministration London Borough of Lambeth (202233967) Case 202233967 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s concerns of subsidence at her property and repairs to a … 12 Nov 2024 Maladministration London & Quadrant Housing Trust (202323621) Case 202323621 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about the condition of property when she moved in … 11 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311546) Case 202311546 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a leaking gutter. The Ombudsman has also considered … 5 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202231070) Case 202231070 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 1 Nov 2024 Maladministration London Borough of Hounslow (202329853) Case 202329853 · Managing Relations The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman … 31 Oct 2024 Maladministration Haringey London Borough Council (202329469) Case 202329469 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint. 31 Oct 2024 Maladministration London Borough of Hammersmith and Fulham (202308770) Case 202308770 · Local Authority / ALMO or TMO REPORT COMPLAINT 202308770 Hammersmith and Fulham Council 31 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Oct 2024 Maladministration London Borough of Croydon (202338253) Case 202338253 · Estate Management The complaint is about the landlord’s: Facilitation of a meter reading. Handling of repairs in the property. Management of the … 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202220367) Case 202220367 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Requests for kitchen and bathroom works. Formal complaints. 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202309142) Case 202309142 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling. 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202333840) Case 202333840 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 29 Oct 2024 Maladministration London Borough of Lewisham (202320762) Case 202320762 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a broken window. The front door replacement. The … 29 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202346194) Case 202346194 · Managing Relations The resident’s complaint is about the landlord’s response to her reports of no heating and hot water at her property. … 28 Oct 2024 Maladministration Haringey London Borough Council (202231001) Case 202231001 · Information and data management The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the … 28 Oct 2024 Maladministration London Borough of Lambeth (202230674) Case 202230674 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Various repairs. Damp and mould in the property. … 25 Oct 2024 Maladministration Haringey London Borough Council (202231852) Case 202231852 · Managing Relations The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s … 23 Oct 2024 Maladministration London Borough of Lambeth (202328058) Case 202328058 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s … 21 Oct 2024 Maladministration London Borough of Brent (202340120) Case 202340120 · ASB/Abuse/Nuisance The compliant is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s … 21 Oct 2024 Maladministration London Borough of Croydon (202318405) Case 202318405 · Information and data management The complaint is about the landlord’s handling of reports about repairs at the property. The Ombudsman has also considered the … 21 Oct 2024 Maladministration London Borough of Harrow (202344547) Case 202344547 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required … 20 Oct 2024 Maladministration London Borough of Lewisham (202319152) Case 202319152 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s damp and mould reports. 14 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306125) Case 202306125 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint. 10 Oct 2024 Maladministration London Borough of Barnet (202315988) Case 202315988 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted … 8 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202215121) Case 202215121 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. … 7 Oct 2024 Maladministration London Borough of Newham (202221862) Case 202221862 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance. The landlord’s complaint handling is also considered.