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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Maladministration ×

Showing 994 of 16,595 decisions matching "borough"

Decisions

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31 May 2024 Maladministration Royal Borough of Kensington and Chelsea (202303698) Case 202303698 · Managing Relations The resident’s complaint is about: The landlord’s handling of remedial works following a leak and its response to the resident’s … 30 May 2024 Maladministration London Borough of Hackney (202302021) Case 202302021 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of upsurges in water into her property. The landlord’s … 30 May 2024 Maladministration London Borough of Hackney (202310241) Case 202310241 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. The Ombudsman … 30 May 2024 Maladministration Wigan Metropolitan Borough Council (202102568) Case 202102568 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has … 29 May 2024 Maladministration London Borough of Brent (202234539) Case 202234539 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks in the property between April 2021 and January 2022. … 28 May 2024 Maladministration Haringey London Borough Council (202232783) Case 202232783 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a leak in the resident’s property. 28 May 2024 Maladministration London Borough of Hackney (202312141) Case 202312141 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of a leak into her home. This includes the landlord’s offer of compensation. 22 May 2024 Maladministration Rugby Borough Council (202227307) Case 202227307 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 3 May 2024 Maladministration London Borough of Ealing (202341193) Case 202341193 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint. 30 Apr 2024 Maladministration Bury Metropolitan Borough Council (202226969) Case 202226969 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint. 30 Apr 2024 Maladministration Eastbourne Borough Council (202232743) Case 202232743 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property. 30 Apr 2024 Maladministration London Borough of Brent (202234191) Case 202234191 · Information and data management The complaint is about the landlord’s response to the resident’s request for information about the replacement windows to the property. … 30 Apr 2024 Maladministration London Borough of Croydon (202209163) Case 202209163 · Managing Relations The complaint is about the landlord’s handling of: The resident’s repairs reports after her mutual exchange. The complaint. 30 Apr 2024 Maladministration Luton Borough Council (202222538) Case 202222538 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould … 30 Apr 2024 Maladministration Swindon Borough Council (202230056) Case 202230056 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including … 29 Apr 2024 Maladministration Barnsley Metropolitan Borough Council (202301659) Case 202301659 · Managing Relations The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the … 29 Apr 2024 Maladministration London Borough of Enfield (202230860) Case 202230860 · Managing Relations The resident’s complaint is about: 29 Apr 2024 Maladministration Tamworth Borough Council (202310186) Case 202310186 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property. 26 Apr 2024 Maladministration London Borough of Enfield (202315166) Case 202315166 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. 24 Apr 2024 Maladministration London Borough of Ealing (202224334) Case 202224334 · Managing Relations REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Apr 2024 Maladministration London Borough of Hounslow (202229239) Case 202229239 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a hedge to be replaced. The Ombudsman has … 16 Apr 2024 Maladministration London Borough of Enfield (202226164) Case 202226164 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s boiler. Complaint handling. 15 Apr 2024 Maladministration Rochdale Boroughwide Housing Limited (202227356) Case 202227356 · Managing Relations The complaint is about the landlord’s handling of and response to: The resident’s reports of repairs required to the heating … 2 Apr 2024 Maladministration High Peak Borough Council (202122468) Case 202122468 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and harassment. The Ombudsman has … 28 Mar 2024 Maladministration London Borough of Enfield (202229098) Case 202229098 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for information about the ‘buyback’ process. Query about cladding. … 28 Mar 2024 Maladministration Solihull Metropolitan Borough Council (202124959) Case 202124959 · Managing Relations The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered … 27 Mar 2024 Maladministration London Borough of Hackney (202226830) Case 202226830 · Information and data management The complaint refers to the landlord’s: Handling of reports of a flood and upsurge, and the subsequent request for a … 27 Mar 2024 Maladministration London Borough of Hackney (202232201) Case 202232201 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a leak in the resident’s kitchen. 26 Mar 2024 Maladministration Eastbourne Borough Council (202312303) Case 202312303 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 26 Mar 2024 Maladministration London Borough of Hackney (202225779) Case 202225779 · Managing Relations The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also … 26 Mar 2024 Maladministration Waverley Borough Council (202300070) Case 202300070 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint. 25 Mar 2024 Maladministration London Borough of Hackney (202302393) Case 202302393 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated damp and mould. … 25 Mar 2024 Maladministration Royal Borough Of Greenwich (202219719) Case 202219719 · Managing Relations REPORT COMPLAINT 202219719 Royal Borough Of Greenwich 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration London Borough of Hackney (202228862) Case 202228862 · Information and data management REPORT COMPLAINT 202228862 London Borough of Hackney 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Mar 2024 Maladministration London Borough of Brent (202216303) Case 202216303 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned … 18 Mar 2024 Maladministration Luton Borough Council (202210084) Case 202210084 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The shower room. The Doors. … 15 Mar 2024 Maladministration London Borough of Barnet (202127278) Case 202127278 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint. 15 Mar 2024 Maladministration London Borough of Ealing (202314273) Case 202314273 · Information and data management The complaint is about the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s … 14 Mar 2024 Maladministration Haringey London Borough Council (202225807) Case 202225807 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint. 13 Mar 2024 Maladministration Haringey London Borough Council (202303218) Case 202303218 · Managing Relations The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint … 13 Mar 2024 Maladministration London Borough of Barnet (202228491) Case 202228491 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours. 11 Mar 2024 Maladministration Royal Borough of Kensington and Chelsea (202300068) Case 202300068 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of recurring leaks from the flat above. Response to the noise … 8 Mar 2024 Maladministration Haringey London Borough Council (202305289) Case 202305289 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The associated complaint handling. 5 Mar 2024 Maladministration Swindon Borough Council (202109363) Case 202109363 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman has also investigated the … 29 Feb 2024 Maladministration London Borough of Barking and Dagenham (202205116) Case 202205116 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB) and noise nuisance. The … 29 Feb 2024 Maladministration London Borough of Ealing (202120786) Case 202120786 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts within her block breaking down. … 29 Feb 2024 Maladministration London Borough of Enfield (202215268) Case 202215268 · Managing Relations The complaint is about the landlord’s handling of improvement works to a bathroom. The Ombudsman has also considered the landlord’s … 29 Feb 2024 Maladministration London Borough of Hounslow (202312239) Case 202312239 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling. 29 Feb 2024 Maladministration London Borough of Lewisham (202231881) Case 202231881 · Old Complaints Handling categories The complaint is about the landlord’s handling of outstanding repairs, including damp and mould. The Ombudsman has also considered the … 29 Feb 2024 Maladministration London Borough of Newham (202205387) Case 202205387 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s …