Oadby and Wigston Borough Council (202345185)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) including noise nuisance. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Stevenage Borough Council (202307782)
The complaint is about the landlord’s handling of the resident’s report that her neighbour had moved a boundary fence. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Hackney (202333551)
The complaint is about the landlord’s response to the resident’s reports of smoking in communal areas.
Haringey London Borough Council (202320733)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202346537)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent damp and mould. Associated complaint.
London Borough of Lambeth (202216092)
The complaint is about the landlord’s handling of the resident’s reports of repairs, including: leaks into the property from the roof. damp and mould in the property. rotten and damaged windows. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
London Borough of Islington (202311563)
The complaint is about the landlord’s handling of various repairs to the property. This Service has also considered the landlord’s knowledge and information management.
London Borough of Lambeth (202416134)
The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Ashford Borough Council (202419849)
The complaint is about the landlord’s response to the resident’s reports of: repairs to the staircase. repairs to the windows. faulty radiators. repairs to the water mains. repairs to a kitchen extractor fan. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Haringey London Borough Council (202308897)
REPORT COMPLAINT 202308897 Haringey London Borough Council 23 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Haringey London Borough Council (202343873)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould due to disrepair. The landlord’s complaint handling will also be investigated.
London Borough of Ealing (202222523)
The complaint is about the landlord’s handling of the resident’s reports of problems with the cold-water supply. The Ombudsman has also considered the landlord’s complaint handling.
Royal Borough Of Greenwich (202225840)
The complaint is about: The landlord’s handling of reports of damp and mould and the associated repairs. The landlord’s handling of the resident’s complaint.
Broxtowe Borough Council (202311275)
The complaint is about the landlord’s response to the resident’s reports of various repairs including: damp and mould, a leak in the bathroom, the kitchen ceiling, and repairs to radiators, windows, and doors.
Gravesham Borough Council (202322899)
The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks and water ingress into her property from the flat above. Communication with the resident about the repairs. The resident’s reports of antisocial behaviour (ASB) from the neighbour.
London Borough of Lewisham (202330074)
The complaint is about the landlord’s handling of the resident’s request to replace the windows. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London Borough of Lewisham (202341994)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak, damp and mould.
London Borough of Newham (202343454)
The complaint is about the landlord’s handling of: Reports of a leak and damp and mould. Concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Ealing (202411060)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent damp and mould and fly infestation.
London Borough of Barking and Dagenham (202348403)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling.
Waverley Borough Council (202314489)
The complaint is about the landlord’s handling of: The resident’s reports of ASB. The associated complaint.
Sandwell Metropolitan Borough Council (202307606)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Haringey London Borough Council (202402848)
The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Newham (202222853)
The complaint concerns the landlord's handling of the resident’s reports of noise nuisance from the upstairs’ flat. This Service has also considered the landlord’s handling of the related complaint.
Haringey London Borough Council (202313685)
The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. The Ombudsman has also considered the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202315368)
The complaint is about the landlord’s handling of the resident’s: reports of boundary issues with her neighbouring property. associated complaint.
Basildon Borough Council (202323484)
The complaint is about the landlord’s handling of leaks to the resident’s wet room.
Haringey London Borough Council (202312808)
The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint.
London Borough of Hillingdon (202338766)
The complaint is about the landlord's response to the resident’s: Reports of radiators not working in the property. Associated complaint.
London Borough of Islington (202344546)
The complaint is about the landlord’s response to the resident's concerns about the condition of the windows and the door at her property. The landlord’s complaint handling is also considered.
London Borough of Lambeth (202345112)
The complaint is about: The landlord’s handling of disrepair works, including damp and mould. The landlord’s handling of the resident’s complaints.
London Borough of Lambeth (202403107)
The complaint is about the landlord’s handling of: The resident’s reports of structural damage to the external bay window support pillars. The associated complaint.
London Borough of Lewisham (202344279)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould.
Reading Borough Council (202323849)
The complaint is about the landlord’s handling of: Repairs. The resident’s reports of damp and mould. The resident’s reports of a pest infestation. The resident’s complaint.
London Borough of Hackney (202223559)
The complaint is about the landlord's handling of: Repairs to the communal lift. The resident’s associated complaint.
Haringey London Borough Council (202301477)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint handling has also been investigated.
London Borough of Hillingdon (202308454)
The complaint is about the landlord’s handling of roofing works.
Charnwood Borough Council (202222678)
The complaint is about the landlord’s response to the resident’s requests for the property’s repair records.
Haringey London Borough Council (202204866)
REPORT COMPLAINT 202204866 Haringey London Borough Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Haringey London Borough Council (202408313)
The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202331497)
The complaint is about the landlord’s handling of reports of water ingress and damp mould at the property, and the resident’s associated request for temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Sandwell Metropolitan Borough Council (202419119)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports that a contractor damaged her bedroom flooring. This report also considers the landlord’s complaint handling and record keeping.
Stevenage Borough Council (202318656)
The complaint is about the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. The associated complaint.
London Borough of Croydon (202220147)
The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of her request for adaptations and reasonable adjustments to be made. The landlord’s handling of the resident’s reports of the property condition at the start of the tenancy. The landlord’s complaint …
London Borough of Lambeth (202233967)
The complaint is about the landlord’s handling of: The resident’s concerns of subsidence at her property and repairs to a fence, drainpipe and door repair. The associated complaint.
Woking Borough Council (202311569)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Royal Borough Of Greenwich (202214272)
The complaint is about the landlord’s handling of: The resident’s reports of communal issues, including subsidence and repairs to the staircase and the roof. Repairs to the resident’s balcony door. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London Borough of Hounslow (202329853)
The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202329469)
The complaint is about the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint.
London Borough of Hammersmith and Fulham (202308770)
REPORT COMPLAINT 202308770 Hammersmith and Fulham Council 31 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)