Peabody Trust (202425654)
The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
A2Dominion Housing Group Limited (202303699)
The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also looked at the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202451673)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Birmingham City Council (202419409)
The complaint is about the landlord’s handling of the resident’s: concerns regarding the conduct of staff. formal complaint.
Halton Housing (202431709)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.
Haringey London Borough Council (202224687)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak at the property. Associated complaint.
London Borough of Havering Council (202328972)
REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London Borough of Lewisham (202408476)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the bathroom, toilet, cupboard door, kitchen units and windows. Repairs required to address damp and mould in the property. The associated complaint.
One Housing Group Limited (202452263)
The complaint is about the landlord’s handling of reports of faults with the communal lift.
Paragon Asra Housing Limited (202445075)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and associated work including a bathroom light and kitchen floor. We have also considered the landlord’s handling of: The resident’s request to be rehoused. The complaint.
Sanctuary Housing Association (202346063)
The complaint is about the landlord’s handling of leaks, damp, mould and subsequent repairs. We have also considered the landlord’s complaint handling.
Southern Housing (202401894)
The complaint is about the landlord’s: Handling of window repairs. Complaint handling.
The Industrial Dwellings Society (1885) Limited (202342019)
The complaint is about the landlord’s response to the resident’s concerns about issues with the plumbing in the property.
The Riverside Group Limited (202416108)
The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate.
Walsall Housing Group Limited (202445292)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Waverley Borough Council (202332453)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. The Ombudsman has also considered the landlord’s complaint handling.
West Kent Housing Association (202348418)
The complaint is about the landlord’s handling of the resident’s concerns and reports of: Repairs including damp and mould, insulation issues, and a bathroom leak. Rewiring works and associated temporary accommodation.
Clarion Housing Association Limited (202438074)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint.
Home Group Limited (202405842)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling.
Hyde Housing Association Limited (202420990)
The complaint is about the landlord’s handling of the resident’s request for information about public access through her garden. We have also considered the landlord’s handling of the resident’s complaint.
London Borough of Camden Council (202347174)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to fix the heating. The resident’s request for a refund of related heating service charges. The associated complaint.
London Borough of Camden Council (202452256)
The resident’s complaint is about the landlord’s handling of damp in the property. We have also assessed the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202449861)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and associated repairs. Complaint handling.
London & Quadrant Housing Trust (202340986)
The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202401288)
This complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti social behaviour (ASB). We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202406860)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
One Manchester Limited (202329265)
The complaint is about the landlord’s handling of: The resident’s reports about the condition of her kitchen. The resident’s reports about graffiti.
Sanctuary Housing Association (202500351)
The resident has complained about the landlord’s response to the resident’s reports of damp and mould.
Southwark Council (202340597)
The complaint is about the landlord’s: Response to the resident’s concerns about a major works programme. Response to some related welfare issues, including an allegation of discrimination. Complaint handling.
Sovereign Network Group (202338287)
The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated repairs.
Sovereign Network Group (202444520)
The complaint is about the landlord’s handling of a shower rail repair.
The Riverside Group Limited (202338208)
The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint has also been considered.
Yorkshire Housing Limited (202404784)
The complaint is about how the landlord handled the resident’s reports of damp and mould.
Bolton at Home Limited (202402454)
The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to heating costs.
Bury Metropolitan Borough Council (202338362)
The complaint is about the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about the wellbeing charge and concerns about changes to nighttime care provision. We will also consider the landlord’s complaint handling.
Leeds City Council (202450473)
The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property.
London Borough of Hackney (202449791)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the bathroom skylight. Associated complaint.
London & Quadrant Housing Trust (202405373)
The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint.
London & Quadrant Housing Trust (202421083)
The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has also considered the landlord’s complaint handling.
Luton Borough Council (202342309)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), including noise nuisance. We have also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202300437)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Group (202329702)
The complaint is about the landlord’s response to the resident’s reports of: Defects. Noise nuisance.
The Riverside Group Limited (202337061)
The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated complaint.
Clarion Housing Association Limited (202424751)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports of repairs to the intercom system. Concerns regarding staff conduct. We have also considered the landlord’s handling of the associated: Complaint. Record keeping.
Home Group Limited (202441523)
The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot water and roof leaks. We have also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202422217)
The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a garden theft the associated complaint
London Borough of Camden Council (202412754)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the smell of cannabis into her flat.
London Borough of Ealing (202431561)
The complaint is about the landlord’s handling of the resident’s request for compensation following a roof leak.
London Borough of Hillingdon (202452711)
The complaint is about the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint.
London & Quadrant Housing Trust (202347855)
The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)