Clarion Housing Association Limited (202123583)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202205710)
The complaint is about how the landlord responded to the resident’s request for adaptations to improve her access to the bin storage area.
Clarion Housing Association Limited (202215034)
REPORT COMPLAINT 202215034 Clarion Housing Association Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Hyde Housing Association Limited (202017270)
REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Islington Council (202112423)
The complaint is about the landlord’s: management and handling of repairs to resolve damp in the resident’s bathroom, as well as associated works. management and handling of the resident’s complaint.
Karbon Homes Limited (202213806)
The complaint is about the landlord’s handling of the resident’s: Reports of harassment and anti-social behaviour. Reports of noise nuisance. The associated complaint.
Lambeth Council (202121350)
The complaint is about the landlord’s handling of: a water leak affecting the resident’s property. The associated complaint.
Leeds City Council (202102328)
The complaint concerns: The landlord’s handling of the resident’s reporting of anti-social behaviour. The associated complaints handling. This report has also considered the landlord’s record keeping.
Lewisham Council (202201598)
The complaint is regarding the landlord’s handling of the queries the resident had made regarding a Section 20 consultation.
Metropolitan Thames Valley Housing (MTV) (202115696)
The complaint is about the landlord’s handling of: toilet repairs including the standard of works and missed appointments. bathroom repairs including the standard of works and missed appointments. the resident’s reports concerning heating loss from the windows and door. the complaint and its level of communication.
Orbit Group Limited (202120407)
REPORT COMPLAINT 202120407 Orbit Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Peabody Trust (202201042)
The complaint is about the landlord’s response to: The resident’s reports of repairs to the property following flooding. The resident’s reports of repairs to the windows. Complaint handling.
Silva Homes Limited (202124594)
This complaint is about the landlord’s: Response to the resident’s reports of damp and mould; Complaint handling; Record keeping.
Tower Hamlets Homes (202209640)
The complaint is about: The landlord's response to the resident's concerns about the condition of her windows in the property. The landlord’s associated complaint handling.
Westminster City Council (202122645)
The complaint is about: The landlord’s handling of a leak into the resident’s property. This Service has also considered the landlord’s complaint handling approaches.
A2Dominion Housing Group Limited (202109610)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202124883)
The complaint is about the landlord’s handling of the resident’s concerns about her flooring in her property.
Guinness Housing Association Limited (201915461)
The complaint is about the landlord’s: management of the resident’s rent account, and; its complaint handling.
Hammersmith and Fulham Council (202107939)
The complaint is about: the landlord’s response to the resident’s reports of a leak. the landlord’s handling of the resident’s requests regarding redecoration works to her property. The Ombudsman has also considered the landlord’s complaints handling.
Hammersmith and Fulham Council (202117487)
The complaint is about the landlord’s response to the resident’s reports about a repair to the bedroom ceiling. The Ombudsman has also considered the landlord’s complaints handling.
Hammersmith and Fulham Council (202207336)
The complaint concerns the landlord’s:
London Borough of Barnet (202122014)
The complaint is about the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list.
London Borough of Newham (202105739)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. A previous court case concerning rent arrears. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202011424)
The complaint is about the landlord’s handling of: Repairs to the balcony. Pests and dampness affecting the carpets.
London & Quadrant Housing Trust (L&Q) (202212817)
The complaint is about the landlord’s handling of: the resident’s reports of noise nuisance caused by her above neighbour’s floorboards. the resident’s formal complaint.
Metropolitan Thames Valley Housing (MTV) (202207349)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the property. Resident’s reports of damp and mould forming and their request for a decant. The associated complaint.
Moat Homes Limited (202120954)
REPORT COMPLAINT 202120954 Moat Homes Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Notting Hill Genesis (NHG) (202200857)
The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint and reported repairs. The Ombudsman has also assessed the landlord’s record keeping.
Optivo (now Southern Housing) (202213306)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property; the resident’s associated complaint.
Peabody Trust (202115548)
The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202127669)
The complaint is about the landlord’s administration of the resident’s rent account. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Peabody Trust (202201791)
The complaint is about the landlord’s handling of the resident’s reports of:
Poole Housing Partnership Ltd (202200485)
The complaint is about the landlord’s handling of: The resident’s reports of Anti-social behaviour, including noise nuisance. The associated complaint. This Service has also considered the resident’s vulnerabilities.
Sanctuary Housing Association (202206512)
REPORT COMPLAINT 202206512 Sanctuary Housing Association 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Sovereign Housing Association Limited (202208805)
The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. This Service has also considered the complaint handling.
The Guinness Partnership Limited (202214038)
The complaint is about the landlord’s response to the resident’s report of a leak.
The Guinness Partnership Limited (202217512)
The complaint is about the time taken by the landlord to restore the resident’s communal lift to full working order following a leak.
Abri Group Limited (202205248)
The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints handling.
Clarion Housing Association Limited (202101002)
The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff conduct. The landlords handling of the resident’s complaint.
Great Yarmouth Borough Council (202201561)
The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling and record keeping has also been considered.
Hammersmith and Fulham Council (202016649)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling.
Hyde Housing Association Limited (202102289)
The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement of the front door of the resident’s flat. Repairs/replacement of the intercom system. Repairs/replacement of the internal communal fire doors. This report has also considered: Record keeping. Complaints handling.
Islington Council (202114943)
The complaint is about: The landlord’s handling of the resident’s request to extend her property into the loft space. The landlord’s complaint handling.
Islington Council (202201138)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202111018)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise . Complaints handling.
London & Quadrant Housing Trust (L&Q) (202123168)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and downstairs toilet. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202120675)
The complaint is about the landlord’s response to: A fly infestation and its handling of associated repairs. Communal door repairs. The Ombudsman has also assessed the landlord’s: Complaint handling. Record keeping.
Peabody Trust (202201395)
The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint.
Wandle Housing Association Limited (202123253)
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs. The landlord’s handling of the complaint.
Aster Group Limited (202201448)
The complaint is about the landlord’s handling of the resident’s reports about: The allocation of a neighbouring property. Anti-social behaviour (ASB). The resident’s request for a management move.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)