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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Maladministration ×

Showing 1,143 of 16,595 decisions matching "london"

Decisions

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6 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314377) Case 202314377 · Managing Relations The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has … 5 Feb 2025 Maladministration London Borough of Redbridge (202230847) Case 202230847 · Local Authority / ALMO or TMO The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the … 31 Jan 2025 Maladministration London Borough of Barking and Dagenham (202304320) Case 202304320 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint. 31 Jan 2025 Maladministration London & Quadrant Housing Trust (202347245) Case 202347245 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal door and door entry system. The associated complaint. 31 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202216087) Case 202216087 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Report of a leak from the roof and into the … 31 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202340688) Case 202340688 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom. Complaint handling. 30 Jan 2025 Maladministration London Borough of Lambeth (202308316) Case 202308316 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of, and response to, the resident’s reports of anti-social behaviour (ASB), and her … 30 Jan 2025 Maladministration London Borough of Lambeth (202400048) Case 202400048 · Old Complaints Handling categories The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the … 30 Jan 2025 Maladministration London & Quadrant Housing Trust (202314064) Case 202314064 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of water ingress and the subsequent repairs. Formal complaint. 30 Jan 2025 Maladministration London & Quadrant Housing Trust (202403494) Case 202403494 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of leaks and subsequent damp and mould. the associated … 29 Jan 2025 Maladministration Haringey London Borough Council (202233543) Case 202233543 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had … 29 Jan 2025 Maladministration London Borough of Newham (202301675) Case 202301675 · Old Complaints Handling categories The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a … 28 Jan 2025 Maladministration London Borough of Croydon (202303078) Case 202303078 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management … 28 Jan 2025 Maladministration London Borough of Lewisham (202322044) Case 202322044 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to reports of damp and mould. Complaints handling. 28 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202003616) Case 202003616 · Old Property Condition categories The complaint is about the handling of repairs to the resident’s windows. 27 Jan 2025 Maladministration London Borough of Newham (202307695) Case 202307695 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s report of damp and mould caused by leaking gutters. This … 22 Jan 2025 Maladministration Haringey London Borough Council (202228446) Case 202228446 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance … 22 Jan 2025 Maladministration London Borough of Lewisham (202412719) Case 202412719 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent … 20 Jan 2025 Maladministration London Borough of Hackney (202338451) Case 202338451 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould, and the associated repairs. … 17 Jan 2025 Maladministration London Borough of Hackney (202407740) Case 202407740 · Old Complaints Handling categories This complaint is about how the landlord handled the resident’s reports of: Leaks, including subsequent damp and mould. A pest … 17 Jan 2025 Maladministration London Borough of Lewisham (202314146) Case 202314146 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling … 16 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305890) Case 202305890 · Moving/Buying/Selling Home The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the … 15 Jan 2025 Maladministration London Borough of Hillingdon (202402457) Case 202402457 · Old Property Condition categories The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould. 15 Jan 2025 Maladministration London Borough of Hounslow (202218743) Case 202218743 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints … 13 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202303689) Case 202303689 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, … 8 Jan 2025 Maladministration London Borough of Hackney (202333551) Case 202333551 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s reports of smoking in communal areas. 7 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202413449) Case 202413449 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to a window. 6 Jan 2025 Maladministration Haringey London Borough Council (202320733) Case 202320733 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 3 Jan 2025 Maladministration Haringey London Borough Council (202346537) Case 202346537 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent damp and mould. Associated … 25 Dec 2024 Maladministration London Borough of Lambeth (202216092) Case 202216092 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of repairs, including: leaks into the property from the … 23 Dec 2024 Maladministration London Borough of Lambeth (202416134) Case 202416134 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also investigated the landlord’s complaint … 20 Dec 2024 Maladministration Haringey London Borough Council (202308897) Case 202308897 · Estate Management REPORT COMPLAINT 202308897 Haringey London Borough Council 23 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2024 Maladministration Haringey London Borough Council (202343873) Case 202343873 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould due to disrepair. The landlord’s … 20 Dec 2024 Maladministration London Borough of Ealing (202222523) Case 202222523 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of problems with the cold-water supply. The Ombudsman has … 20 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202226399) Case 202226399 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request to move. The Ombudsman has also investigated the landlord’s … 20 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202230100) Case 202230100 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. … 19 Dec 2024 Maladministration London Borough of Lewisham (202330074) Case 202330074 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to replace the windows. The Ombudsman has also considered … 19 Dec 2024 Maladministration London Borough of Lewisham (202341994) Case 202341994 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak, damp and mould. 19 Dec 2024 Maladministration London Borough of Newham (202343454) Case 202343454 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and damp and mould. Concerns about staff conduct. … 19 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202304259) Case 202304259 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for storage space for her mobility scooter. The landlord’s … 18 Dec 2024 Maladministration London Borough of Ealing (202411060) Case 202411060 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent … 18 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202411689) Case 202411689 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 17 Dec 2024 Maladministration London Borough of Barking and Dagenham (202348403) Case 202348403 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. 17 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202410614) Case 202410614 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202308548) Case 202308548 · Financial The complaint is about the landlord’s handling of: Reports of repairs to 2 toilets. Reports of repairs to a kitchen … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202315212) Case 202315212 · Old Property Condition categories The complaint is about the landlord’s response to the resident's reports about repairs to windows, and damp and mould. The … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202323654) Case 202323654 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould … 10 Dec 2024 Maladministration Haringey London Borough Council (202402848) Case 202402848 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint … 10 Dec 2024 Maladministration London Borough of Newham (202222853) Case 202222853 · ASB/Abuse/Nuisance The complaint concerns the landlord's handling of the resident’s reports of noise nuisance from the upstairs’ flat. This Service has … 10 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202310991) Case 202310991 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) from a neighbour. Complaint handling.