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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Maladministration ×

Showing 994 of 16,595 decisions matching "borough"

Decisions

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30 Aug 2024 Maladministration London Borough of Hackney (202309724) Case 202309724 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints … 28 Aug 2024 Maladministration London Borough of Ealing (202225737) Case 202225737 · Managing Relations The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated … 27 Aug 2024 Maladministration Ashford Borough Council (202308502) Case 202308502 · Information and data management The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman … 27 Aug 2024 Maladministration London Borough of Hackney (202229549) Case 202229549 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s associated … 23 Aug 2024 Maladministration Dacorum Borough Council (202336291) Case 202336291 · Information and data management The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also … 23 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202223999) Case 202223999 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould … 23 Aug 2024 Maladministration London Borough of Camden Council (202233880) Case 202233880 · Local Authority / ALMO or TMO The complaint is about: The landlords handling of the residents reports of ongoing water leaks from the flat above. The … 23 Aug 2024 Maladministration London Borough of Redbridge (202324823) Case 202324823 · Health and Safety (inc. building safety) REPORT COMPLAINT 202324823 London Borough of Redbridge 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Aug 2024 Maladministration Rugby Borough Council (202319694) Case 202319694 · Managing Relations REPORT COMPLAINT 202319694 Rugby Borough Council 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Aug 2024 Maladministration Dacorum Borough Council (202314190) Case 202314190 · Information and data management The complaint is about the landlord's handling of works to upgrade the resident’s kitchen and bathroom. This Service has also … 21 Aug 2024 Maladministration London Borough of Barnet (202222088) Case 202222088 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of repairs. Associated complaint. 21 Aug 2024 Maladministration London Borough of Brent (202222273) Case 202222273 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at her permanent residence. Damp … 16 Aug 2024 Maladministration London Borough of Redbridge (202341042) Case 202341042 · Managing Relations The complaint is about the landlord’s handling of roof repairs, following reports of a leak. The Ombudsman has also considered … 15 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202332614) Case 202332614 · Old Complaints Handling categories The complaint is about: The landlord’s handling of roofing repairs and associated damp and mould reports. The landlord’s handling of … 14 Aug 2024 Maladministration London Borough of Redbridge (202304125) Case 202304125 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns of cigarette smoke. Response to the resident’s report of … 9 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202321199) Case 202321199 · Managing Relations The complaint is about the landlord’s: handling of repairs and damp and mould at the resident’s former property. response to … 8 Aug 2024 Maladministration London Borough of Hillingdon (202334242) Case 202334242 · Occupancy Rights The complaint is about the way the landlord responded to the resident’s reports that it had sold land belonging to … 7 Aug 2024 Maladministration Haringey London Borough Council (202302608) Case 202302608 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint. 7 Aug 2024 Maladministration London Borough of Sutton (202333652) Case 202333652 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request … 31 Jul 2024 Maladministration Haringey London Borough Council (202226236) Case 202226236 · Information and data management The complaint is about the landlord’s response to the resident’s: report that his home was flooded . request for compensation … 31 Jul 2024 Maladministration London Borough of Barnet (202203457) Case 202203457 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of blocked pipes and damage to a washing machine. 31 Jul 2024 Maladministration London Borough of Ealing (202310521) Case 202310521 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s requests for adaptations. Response to the resident’s concerns about cavity … 31 Jul 2024 Maladministration London Borough of Ealing (202315949) Case 202315949 · Occupancy Rights The complaint is about how the landlord handled the applicant’s complaint regarding his discretionary tenancy application. 30 Jul 2024 Maladministration Haringey London Borough Council (202333451) Case 202333451 · Information and data management The complaint is about: The landlord’s handling of roofing repairs. The landlord’s handling of window and balcony door repairs. The … 30 Jul 2024 Maladministration London Borough of Hillingdon (202310109) Case 202310109 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also investigated the landlord’s … 30 Jul 2024 Maladministration Reading Borough Council (202305676) Case 202305676 · Managing Relations The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The … 29 Jul 2024 Maladministration Dacorum Borough Council (202300794) Case 202300794 · Managing Relations The complaint concerns the landlord's handling of: Reports of damp and mould. The related complaint. 29 Jul 2024 Maladministration Tamworth Borough Council (202303925) Case 202303925 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s report that the contractor did not give him adequate notice … 26 Jul 2024 Maladministration Luton Borough Council (202305069) Case 202305069 · Information and data management The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. This Service has also investigated the … 25 Jul 2024 Maladministration London Borough of Brent (202233923) Case 202233923 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint. 24 Jul 2024 Maladministration London Borough of Croydon (202310317) Case 202310317 · Information and data management The complaint is about: The landlord’s handling of a complaint against the resident. The landlord’s handling of the resident’s complaint. 23 Jul 2024 Maladministration London Borough of Hillingdon (202313798) Case 202313798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated … 23 Jul 2024 Maladministration Luton Borough Council (202220071) Case 202220071 · Old Complaints Handling categories The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom … 19 Jul 2024 Maladministration Barnsley Metropolitan Borough Council (202305828) Case 202305828 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reported concerns about: artex and asbestos; damp and mould; the … 18 Jul 2024 Maladministration London Borough of Barking and Dagenham (202311480) Case 202311480 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damp and mould affecting her … 5 Jul 2024 Maladministration Rochdale Boroughwide Housing Limited (202300028) Case 202300028 · Financial The complaint is about the landlord’s response to the resident’s service charge query. 4 Jul 2024 Maladministration London Borough of Croydon (202227737) Case 202227737 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of noise nuisance. Complaint handling. The Ombudsman has also investigated the … 28 Jun 2024 Maladministration London Borough of Hillingdon (202310021) Case 202310021 · Information and data management The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has … 28 Jun 2024 Maladministration Royal Borough Of Greenwich (202228470) Case 202228470 · Managing Relations The complaint is about: The landlord’s handling of leak reports and associated damp and mould. The landlord’s handling of the … 27 Jun 2024 Maladministration Gosport Borough Council (202314200) Case 202314200 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property. 26 Jun 2024 Maladministration Haringey London Borough Council (202320122) Case 202320122 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out … 26 Jun 2024 Maladministration London Borough of Hammersmith and Fulham (202220040) Case 202220040 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak in the resident’s bathroom. The associated complaint. 25 Jun 2024 Maladministration London Borough of Lambeth (202233709) Case 202233709 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: Reports of blockages in the resident's kitchen. Reports of mice infestation in … 21 Jun 2024 Maladministration Gateshead Metropolitan Borough Council (202201953) Case 202201953 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in … 20 Jun 2024 Maladministration Haringey London Borough Council (202317960) Case 202317960 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The … 19 Jun 2024 Maladministration Haringey London Borough Council (202311643) Case 202311643 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has … 19 Jun 2024 Maladministration London Borough of Hillingdon (202324088) Case 202324088 · Information and data management The complaint is about: The landlord’s management of the kitchen works. The landlord’s record keeping. The landlord’s handling of the … 19 Jun 2024 Maladministration Tamworth Borough Council (202401849) Case 202401849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak from the water tank in her … 13 Jun 2024 Maladministration Gateshead Metropolitan Borough Council (202233490) Case 202233490 · Managing Relations The complaint is about the condition of the property at the time of letting, and the landlord’s handling of the … 11 Jun 2024 Maladministration London Borough of Ealing (202127572) Case 202127572 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s home following a leak. The associated complaint.