London Borough of Harrow (202333489)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The investigation also considers the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Lambeth (202316526)
The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter.
Royal Borough of Kensington and Chelsea (202313802)
The complaint is about the landlord’s handling of: A leak affecting the resident’s property including the repairs and the level of compensation. Asbestos in the property including the level of compensation.
Welwyn Hatfield Borough Council (202341441)
The complaint concerns the landlord’s response to the resident’s report of an unsafe electricity meter in the outhouse due to damp and mould.
Haringey London Borough Council (202213901)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about an accumulation of pigeon faeces in her loft.
London Borough of Harrow (202317581)
The complaint is about the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There was service failure in the landlord’s handling of the resident’s complaint as the landlord: Did not accept the resident’s email of 16 May 2022 as a complaint, despite the resident …
London Borough of Islington (202316876)
The complaint is about the landlord’s decision to restrict the resident’s heating and hot water.
London Borough of Camden Council (202318181)
The complaint is about the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s complaint.
London Borough of Lewisham (202409565)
The complaint is about the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of the complaint has also been considered.
Royal Borough Of Greenwich (202336741)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.
London Borough of Harrow (202346881)
The complaint is about the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Croydon (202338569)
The complaint is about the landlord’s handling of: Repairs in the resident’s property and handling of her request for a decant. Damp and mould in the resident’s property. The complaint.
Sandwell Metropolitan Borough Council (202400656)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident’s neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Swindon Borough Council (202302293)
The complaint is about the landlord’s: Response to the resident’s concerns that the central heating system was defective, which had caused high bills. Complaint handling.
London Borough of Brent (202319729)
The complaint is about the landlord’s response to reports of noise from a lift in the adjoining property. This report also considers the landlord’s complaint handling.
London Borough of Ealing (202341189)
The complaint is about the landlord’s handling of: Reports of a rodent infestation at the property. The resident’s concerns regarding staff conduct. The resident’s complaint.
Welwyn Hatfield Borough Council (202218237)
This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a hot-water inlet.
Welwyn Hatfield Borough Council (202334065)
The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint.
London Borough of Ealing (202340627)
The complaint is about the landlord’s response to the resident’s reports about: Damp and mould. The repositioning of the wash hand basin. Repairs to the balcony door. Repairs to the front door. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barnet (202344183)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent complaint.
London Borough of Harrow (202300469)
The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. We have also investigated the landlord’s complaint handling.
Haringey London Borough Council (202211631)
The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to the kitchen ceiling and bathroom flooring. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202411513)
The complaint is about the landlord’s response to the leaseholder’s: Reports of water ingress and associated outstanding repairs. Complaint. This report has also assessed the landlord’s record keeping.
London Borough of Lewisham (202340776)
The complaint is about the landlord’s handling of reports of a leak and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202404395)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the balcony door and windows.
London Borough of Redbridge (202230847)
The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the structural safety of the roof, drainage issues and ground flooding. The landlord’s complaint handling. We have also investigated the landlord’s record keeping.
Brentwood Borough Council (202315073)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
London Borough of Barking and Dagenham (202304320)
The complaint is about the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint.
Royal Borough Of Greenwich (202319710)
The complaint is about the landlord’s handling of the residents reports of: Repairs to his windows and doors. Repairs to his fence. Plastering work in his living room.
Broxtowe Borough Council (202408760)
The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould.
Gateshead Metropolitan Borough Council (202222194)
The resident’s complaint is about the landlord’s handling of: Roof repairs. Damp and mould. Electrical repairs.
London Borough of Lambeth (202308316)
The complaint is about the landlord’s handling of, and response to, the resident’s reports of anti-social behaviour (ASB), and her request for soundproofing.
London Borough of Lambeth (202400048)
The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the resident’s complaint.
Royal Borough Of Greenwich (202314199)
The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also considered the landlord’s complaint handling.
Haringey London Borough Council (202233543)
The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had 3 bedrooms. A door replacement. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Newham (202301675)
The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a gas safety incident.
Royal Borough Of Greenwich (202338787)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.
London Borough of Croydon (202303078)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management transfer request. concerns about staff conduct. The Ombudsman has also assessed the landlord’s complaint handling.
London Borough of Lewisham (202322044)
The complaint is about the landlord’s: Response to reports of damp and mould. Complaints handling.
London Borough of Newham (202307695)
The complaint is about the landlord's handling of the resident’s report of damp and mould caused by leaking gutters. This Service has also investigated the landlord's complaint handling.
Stevenage Borough Council (202342284)
The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Haringey London Borough Council (202228446)
The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance schedule. The maintenance of the communal green areas. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lewisham (202412719)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent damage to personal belongings.
London Borough of Hackney (202338451)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould, and the associated repairs. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.
London Borough of Hackney (202407740)
This complaint is about how the landlord handled the resident’s reports of: Leaks, including subsequent damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Lewisham (202314146)
The complaint is about the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling of the complaint will also be considered.
Reading Borough Council (202009966)
The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling.
Gateshead Metropolitan Borough Council (202303720)
The complaint is about the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
London Borough of Hillingdon (202402457)
The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould.
London Borough of Hounslow (202218743)
The complaint is about the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)