London Borough of Barnet (202439737)
The complaint is about the landlord’s response to the resident’s concerns about a roof leak. This Service has also considered the landlord’s handling of the complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Ealing (202319198)
The resident’s complaint is about the landlord’s handling of damp and mould, and the associated repairs. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202441786)
The complaint is about: The landlord’s handling of the resident’s reports of a leak. The landlord’s response to the resident’s complaint.
London Borough of Lambeth (202500713)
The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. We have investigated the landlord’s complaint handling.
London Borough of Wandsworth (202337234)
The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved in. the collapse of her living room ceiling. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202343685)
The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint.
London & Quadrant Housing Trust (202345302)
The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling.
London & Quadrant Housing Trust (202422867)
The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing placement.
London & Quadrant Housing Trust (202452125)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for rehousing.
London & Quadrant Housing Trust (202502116)
The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp.
Northumberland County Council (202448418)
The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint.
Notting Hill Genesis (202420136)
The complaint is about: the landlord’s handling of the resident’s ongoing reports of pests. the landlord’s handling of the resident’s complaint.
Origin Housing Limited (202332299)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at the landlord’s complaint handling.
Peabody Trust (202324996)
The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp and mould. We have also investigated the landlord’s complaint handling.
Peabody Trust (202448851)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Complaint. The landlord’s complaint policy states: first time reports of noise or ASB will not be logged as a formal complaint it will log and acknowledge stage 1 and stage 2 complaints within 5-working days …
Places for People Group Limited (202348238)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and the associated repairs. Associated complaint. We have also considered the landlord’s record keeping.
Progress Housing Association Limited (202453320)
The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling of her complaint.
Sanctuary Housing Association (202450951)
The complaint is about the landlord’s response to the resident’s reports of damp and mould at her property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202404075)
The complaint is about the landlord’s handling of the resident’s reports of various repairs in the property. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202347068)
The complaint is about the landlord’s handling of the resident’s reports of a leak and the associated damage. We have also considered the landlord’s handling of the resident’s complaint.
Sovereign Network Group (202417316)
The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to be allocated a different neighbourhood officer.
West Kent Housing Association (202410017)
The complaint is about the landlord’s handling of the resident’s request for a new bathroom due to health and safety concerns.
A2Dominion Housing Group Limited (202439017)
The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator.
Accent Housing Limited (202327294)
The complaint is about the landlord’s handing of the resident’s: Reports of their neighbour’s antisocial behaviour (ASB). Reports of overgrown vegetation and a rat infestation in neighbours’ gardens. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202443991)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer.
Clarion Housing Association Limited (202452033)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water and its decision to not replace all his radiators. We have also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202428486)
The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202450621)
The complaint is about the landlord’s handling of the: Resident’s request for adaptation works to the property. Associated complaints.
London Borough of Brent (202453056)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and anti-social behaviour (ASB).
London Borough of Waltham Forest (202347813)
The complaint is about the landlord’s: Handling of an application for tenancy succession. Complaint handling.
London & Quadrant Housing Trust (202429960)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
Metropolitan Thames Valley Housing (MTV) (202502432)
The complaint is about the landlord’s handling of leaks, damp and mould in the resident’s property. We have also considered the landlord’s complaint handling.
North Tyneside Council (202406712)
The complaint is about the landlord’s: Handling of damp in the property. Complaint handling.
Notting Hill Genesis (202345841)
The complaint is about the landlord’s handling of the resident’s: Reports of repair issues to the bathroom, damp and mould. Concerns about the suitability of temporary accommodation. Concerns about the theft of her daughter’s wheelchair. The Ombudsman has also looked at the landlord’s complaint handling.
Notting Hill Genesis (202420475)
The complaint is about the landlord’s response to the theft of the resident’s bike from the communal bike store.
Notting Hill Genesis (202426470)
The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202336678)
The resident’s complaints are about the landlord’s handling of: Repairs including leaks, damp and mould, pest control and its arrangement of temporary housing. The complaints.
Royal Borough of Kensington and Chelsea (202333999)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Sovereign Network Group (202405516)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint.
Your Housing Group Limited (202342179)
The resident’s complaint is about the landlord’s handling of repairs relating to damp and mould, including the landlord’s response to the resident’s possessions being damaged.
A2Dominion Housing Group Limited (202418987)
The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.
Abri Group Limited (202447244)
The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould.
Birmingham City Council (202337963)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.
Clarion Housing Association Limited (202302724)
The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised representative. The associated complaint.
Clarion Housing Association Limited (202321417)
The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint.
Clarion Housing Association Limited (202449601)
The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. The associated complaint.
Jigsaw Homes Group Limited (202452093)
The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom damaging the flooring. Damp and mould. Repairs around the sink area in the kitchen. This service has also considered the landlord’s complaint handling.
London Borough of Lambeth (202409283)
REPORT COMPLAINT 202409283 London Borough of Lambeth 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Lambeth (202449187)
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould and drainage issues. A leak into the property. The condition of the windows. We have also considered the landlord’s handling of the associated complaints.
Midland Heart Limited (202316809)
This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We have also considered the landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)