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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "tenancy" × Outcome: Maladministration ×

Showing 622 of 16,595 decisions matching "tenancy"

Decisions

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27 Mar 2023 Maladministration West Kent Housing Association (202127861) Case 202127861 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of asbestos in the resident’s property, including: The information provided at tenancy sign … 9 Mar 2023 Maladministration The Guinness Partnership Limited (202119084) Case 202119084 · Financial The complaint is about the landlord’s: Handling of repairs to the heating and hot water system Response to the resident’s … 19 Jan 2023 Maladministration London Borough of Croydon (202117164) Case 202117164 · Managing Relations The complaint is about: The landlord’s handling of the resident’s succession to her late mother’s tenancy. The landlord’s associated complaint … 12 Dec 2022 Maladministration East Devon District Council (202210793) Case 202210793 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over … 31 Oct 2022 Maladministration Clarion Housing Association Limited (202113111) Case 202113111 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes … 2 Sep 2022 Maladministration Nuneaton and Bedworth Borough Council (202104867) Case 202104867 · Managing Relations This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported … 2 Sep 2022 Maladministration Waverley Borough Council (202119471) Case 202119471 · Financial The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance … 13 Jun 2022 Maladministration Clarion Housing Association Limited (202119603) Case 202119603 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint. 10 Jun 2022 Maladministration Havering Council (202118386) Case 202118386 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the … 31 May 2022 Maladministration Clarion Housing Association Limited (202008239) Case 202008239 · Occupancy Rights The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to … 21 Apr 2022 Maladministration Southwark Council (202007668) Case 202007668 · Managing Relations The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been … 31 Mar 2022 Maladministration LiveWest Homes Limited (202100646) Case 202100646 · Financial The complaint is about the landlord’s decision to recharge the resident for the repair works following the end of the … 31 Mar 2022 Maladministration Metropolitan Thames Valley Housing (202015885) Case 202015885 · Occupancy Rights The complaint concerns the landlord’s response to the resident’s request to succeed the tenancy. 31 Mar 2022 Maladministration Richmond Housing Partnership Limited (202016229) Case 202016229 · Information and data management The complaints are about the landlord’s: response to concerns that were raised about by the resident about how she had … 3 Mar 2022 Maladministration The Guinness Partnership Limited (202012435) Case 202012435 · Moving/Buying/Selling Home The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, … 8 Nov 2021 Maladministration Torus62 Limited (202015133) Case 202015133 · Financial The complaint is about the landlord erroneously sending letters of tenancy breach and demand for payment in respect of water … 30 Apr 2021 Maladministration Wandsworth Council (202002164) Case 202002164 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to the resident’s request for a partial refund of the water charges she had … 26 Feb 2021 Maladministration Waltham Forest Council (202009252) Case 202009252 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of … 22 Feb 2021 Maladministration Hyde Housing Association Limited (202006083) Case 202006083 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for … 22 Jan 2021 Maladministration Clarion Housing Association Limited (202003506) Case 202003506 The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were … 14 Jan 2021 Maladministration Axiom Housing Association Limited (202002115) Case 202002115 · Old Property Condition categories The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at … 22 Dec 2020 Maladministration Catalyst Housing Limited (201912385) Case 201912385 · Moving/Buying/Selling Home The complaint is regarding the landlord’s response to the resident’s queries on the following: The status of her tenancy and …