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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,143 of 16,595 decisions matching "london"

Decisions

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27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202416768) Case 202416768 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and … 26 Mar 2025 Maladministration London Borough of Islington (202313724) Case 202313724 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and mould. Flooding in the … 26 Mar 2025 Maladministration London Borough of Lambeth (202400915) Case 202400915 · Information and data management The complaint is about the landlord’s handling of repairs to windows and the exterior of the property. The Ombudsman has … 26 Mar 2025 Maladministration London & Quadrant Housing Trust (202212403) Case 202212403 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request that the landlord replace: The bathroom flooring. The kitchen. … 26 Mar 2025 Maladministration London & Quadrant Housing Trust (202318131) Case 202318131 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Arrears of rent. The resident’s application for a mutual exchange. The resident’s … 25 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202234258) Case 202234258 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of an ongoing roof leak causing damp and mould … 21 Mar 2025 Maladministration London Borough of Islington (202308155) Case 202308155 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of having no heating or hot water. The associated … 21 Mar 2025 Maladministration London Borough of Islington (202322270) Case 202322270 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for a copy of the original terms and conditions … 21 Mar 2025 Maladministration London Borough of Lambeth (202418701) Case 202418701 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about repairs to the roof. We have also considered … 21 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202323184) Case 202323184 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident's: Concerns about her housing situation and request to be rehoused. … 20 Mar 2025 Maladministration Haringey London Borough Council (202338838) Case 202338838 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated … 20 Mar 2025 Maladministration London Borough of Lambeth (202320737) Case 202320737 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property. 19 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202229424) Case 202229424 · Financial The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The … 19 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202308087) Case 202308087 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s request for a replacement kitchen. Complaint handling. 18 Mar 2025 Maladministration London Borough of Newham (202308669) Case 202308669 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The … 17 Mar 2025 Maladministration London Borough of Barnet (202302757) Case 202302757 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of … 17 Mar 2025 Maladministration London Borough of Hackney (202343128) Case 202343128 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Faults to the boiler. Damp and mould. We … 17 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202215447) Case 202215447 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the balcony. The associated complaint. 14 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202319737) Case 202319737 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reported leak. The Ombudsman has also assessed the landlord’s complaint … 13 Mar 2025 Maladministration Haringey London Borough Council (202314617) Case 202314617 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a refund request for fire doors that it did not install. 13 Mar 2025 Maladministration London Borough of Lambeth (202317042) Case 202317042 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 12 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202310713) Case 202310713 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request that it repair his windows. Formal complaint. 12 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312771) Case 202312771 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated … 11 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202231157) Case 202231157 · Information and data management The complaint is about the landlord’s response to the resident’s reports of issues with her windows. This investigation also considers … 28 Feb 2025 Maladministration London Borough of Barking and Dagenham (202318685) Case 202318685 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Planning and completing tree works. The resident’s complaint. 28 Feb 2025 Maladministration London Borough of Barnet (202234656) Case 202234656 · Old Complaints Handling categories The complaint is about: The landlord’s handling of a leak. The associated complaint. 28 Feb 2025 Maladministration London Borough of Harrow (202333489) Case 202333489 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The … 28 Feb 2025 Maladministration London Borough of Lambeth (202316526) Case 202316526 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter. 28 Feb 2025 Maladministration London & Quadrant Housing Trust (202410480) Case 202410480 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202339743) Case 202339743 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202341681) Case 202341681 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including … 27 Feb 2025 Maladministration Haringey London Borough Council (202213901) Case 202213901 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about … 27 Feb 2025 Maladministration London Borough of Harrow (202317581) Case 202317581 · Financial The complaint is about the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There … 27 Feb 2025 Maladministration London Borough of Islington (202316876) Case 202316876 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to restrict the resident’s heating and hot water. 25 Feb 2025 Maladministration London Borough of Camden Council (202318181) Case 202318181 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s … 25 Feb 2025 Maladministration London Borough of Lewisham (202409565) Case 202409565 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of … 25 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312433) Case 202312433 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s … 24 Feb 2025 Maladministration London Borough of Harrow (202346881) Case 202346881 · Old Complaints Handling categories The complaint is about the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint … 21 Feb 2025 Maladministration London Borough of Croydon (202338569) Case 202338569 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property and handling of her request for a … 20 Feb 2025 Maladministration London Borough of Brent (202319729) Case 202319729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of noise from a lift in the adjoining property. This report … 20 Feb 2025 Maladministration London Borough of Ealing (202341189) Case 202341189 · Managing Relations The complaint is about the landlord’s handling of: Reports of a rodent infestation at the property. The resident’s concerns regarding … 20 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202222811) Case 202222811 · Occupancy Rights REPORT COMPLAINT 202222811 London & Quadrant Housing Trust (L&Q) 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating … 18 Feb 2025 Maladministration London & Quadrant Housing Trust (202318787) Case 202318787 · Old Complaints Handling categories The complaint is about the level of compensation offered by the landlord following planned works. The Ombudsman has also considered … 17 Feb 2025 Maladministration London Borough of Ealing (202340627) Case 202340627 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: Damp and mould. The repositioning of the wash … 14 Feb 2025 Maladministration London Borough of Barnet (202344183) Case 202344183 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent complaint. 13 Feb 2025 Maladministration London Borough of Harrow (202300469) Case 202300469 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. … 12 Feb 2025 Maladministration Haringey London Borough Council (202211631) Case 202211631 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to … 12 Feb 2025 Maladministration London Borough of Lambeth (202411513) Case 202411513 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s: Reports of water ingress and associated outstanding repairs. Complaint. This … 12 Feb 2025 Maladministration London Borough of Lewisham (202340776) Case 202340776 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a leak and associated repairs. The Ombudsman has also considered … 11 Feb 2025 Maladministration London Borough of Hackney (202404395) Case 202404395 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs to the balcony door and windows.