London Borough of Lambeth (202434327)
The complaint is about the landlord’s response to the resident’s reports of a leak in her kitchen. This report has also assessed the landlord’s: complaint handling. record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202418392)
The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, walls and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202424163)
The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen.
London & Quadrant Housing Trust (L&Q) (202427925)
The complaint is about the landlord’s handling of: Water leaks from the flat above, including repairs and damp and mould. The associated complaint.
London Borough of Hammersmith and Fulham (202421435)
The complaint is about the landlord’s response to the resident’s request for it to replace the windows and her concerns about heat loss.
London Borough of Islington (202326754)
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) regarding noise transfer; the associated complaint.
London Borough of Lambeth (202329603)
The complaint is about the landlord’s response to the resident’s: Repair requests for windows Reports of damp and mould The Ombudsman has also considered the landlord’s: Complaint handling Record keeping
London Borough of Lewisham (202217704)
The complaint is about the landlord’s handling of: Roof and loft repairs. The complaint.
Haringey London Borough Council (202325584)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London Borough of Barnet (202326593)
The complaint is about the landlord’s handling of: Repairs to the communal door. Reports of leaks and the associated damage.
London Borough of Camden Council (202310255)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (L&Q) (202434596)
The complaint is about the: Landlord’s handling of snagging works. Letter the landlord issued following an altercation. We have also assessed the landlord’s complaint handling.
Haringey London Borough Council (202423177)
The complaint is about the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. Concerns about the condition of brickwork. Reports of faulty radiators. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202215702)
REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Newham (202301460)
The complaint is about the landlord’s handling of: the resident’s request for a breakdown of service charges, with supporting evidence. the associated complaint.
London Borough of Wandsworth (202401648)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.
London & Quadrant Housing Trust (202428880)
This complaint is about the landlord’s handling of: The resident’s reports of subsidence. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313414)
The complaint is about the landlord’s handling of: The resident’s reports of a broken immersion heater and his request for reimbursement of private repairs. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202412073)
The complaint is about the landlord’s handling of: the resident’s concerns that cleaning and management services were not being provided. the resident’s request for service charge information. the resident’s complaint.
London Borough of Hackney (202415136)
The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202225033)
The complaint is about the landlord’s handling of reports of water ingress, damp, and mould in the resident’s bedroom. The Ombudsman has also investigated the landlord’s: Handling of the complaint. Record keeping.
London Borough of Camden Council (202326521)
The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to deliver a fire safety programme. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lambeth (202318964)
The complaint is about the landlord’s handling of: Boiler repairs boiler and the installation of a new boiler. The installation of radiator thermostats. The installation of a new electric fire. The associated complaints.
London Borough of Lewisham (202428707)
The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent damage to the property.
London Borough of Newham (202232963)
The complaint is about the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered the landlord’s Knowledge and Information management (KIM).
London & Quadrant Housing Trust (202315612)
The complaint is about the landlord’s handling of: Repairs in the bathroom to the tiling, sink, bath panel, light and extractor fan. A leak from the bath which damaged the ceiling below. The resident’s request for a new bathroom. The formal complaint. The Ombudsman has also considered the landlord’s knowledge …
London & Quadrant Housing Trust (202418159)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s complaint handling has also been considered.
London Borough of Camden Council (202331237)
The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following a previous Ombudsman determination. The associated complaints.
London & Quadrant Housing Trust (L&Q) (202307107)
The complaint is about the landlord’s handling of: The resident’s concerns about parking and antisocial behaviour (ASB). The associated complaint.
London Borough of Islington (202323888)
The complaint is about the landlords handling of the resident’s requests for it to: Repair plaster in the hallway. Relocate the fuse box. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202423025)
The complaint is about the landlord’s handling of water ingress at the property. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202431586)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202409617)
The complaint is about the landlord’s handling of the resident’s: Reports about a window repair. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202321865)
The complaint is about the landlord’s handling of the resident’s reports about issues with the flower bed in her garden.
London Borough of Hackney (202324924)
The complaint is about the landlord’s handling of reports of residue in the property.
London Borough of Lambeth (202322692)
The complaint is about the landlord’s handling of: Window repairs. Boiler repairs. We have also investigated the landlord’s complaint handling.
London Borough of Lambeth (202408323)
The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. We have also considered the landlord’s complaint handling as part of the assessment.
London & Quadrant Housing Trust (202348138)
The complaint is about the landlord’s handling of repairs to a leak through the bedroom ceiling. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202421680)
REPORT COMPLAINT 202421680 London & Quadrant Housing Trust (L&Q) 22 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202307153)
The complaint is about the landlord’s handling of: The resident’s service charge queries. The resident’s reports about the conduct of a member of staff. The complaint.
London & Quadrant Housing Trust (L&Q) (202434180)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs. This Service has also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202323207)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) and harassment against the leaseholder from her neighbour.
Haringey London Borough Council (202324341)
The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints.
London Borough of Camden Council (202329817)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Lambeth (202306806)
The complaint is about the landlord’s handling of guttering repairs, pointing, and painting works at the resident’s building.
London Borough of Lambeth (202321721)
The complaint is about the landlord’s handling of the resident’s report of water ingress into his flat. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
Haringey London Borough Council (202329072)
The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould The Ombudsman has also considered the landlord’s: complaint handling record keeping
London Borough of Barking and Dagenham (202326813)
The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Havering Council (202404302)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.
London Borough of Newham (202421004)
The complaint is about the landlord’s handling of: The resident’s wet room repairs, including shower screen, damp and mould, and flooring. The resident’s reports of the conduct of contractors when carrying out the repairs.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)