West Lancashire Borough Council (202315032)
The complaint is about the landlord’s handling of repairs to the resident’s doorframe and kitchen unit.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Castle Point Borough Council (202403123)
The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property.
Cheltenham Borough Homes Limited (202222578)
The complaint is about: The landlord’s handling of repairs to communal security gates. The landlord’s complaint handling.
London Borough of Barking and Dagenham (202216208)
The complaint is about the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will consider the associated complaint handling.
London Borough of Camden Council (202324855)
The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no heating and hot water.
London Borough of Hammersmith and Fulham (202313990)
The complaint is about the landlord’s handling of the resident’s reports of repairs needed in the property. This includes: Cracks within and outside of the property. Window issues. Front door issues. Damp and mould.
London Borough of Lambeth (202322315)
The complaint is about the landlord’s handling of: Leak reports and associated repairs. The resident’s complaint.
London Borough of Waltham Forest (202405702)
The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The associated complaint.
Charnwood Borough Council (202229093)
The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal complaint.
London Borough of Camden Council (202317178)
The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint.
London Borough of Camden Council (202322440)
The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom.
London Borough of Camden Council (202324739)
The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation system.
London Borough of Camden Council (202406147)
The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s complaint handling has also been considered.
London Borough of Hackney (202318351)
The complaint is about the landlord’s handling of the resident’s various repairs.
London Borough of Islington (202234917)
The complaint is about the landlord’s: Handling of the resident’s request for a reasonable adjustment. Complaint handling.
London Borough of Lewisham (202315835)
The complaint is about the landlord’s response to the resident’s: reports of a leak and the associated damp and mould. complaint. We have also considered the landlord’s record keeping.
London Borough of Lewisham (202405712)
REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Waltham Forest (202412431)
The complaint is about the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint.
Royal Borough of Kensington and Chelsea (202220604)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Noise nuisance at the property.
Haringey London Borough Council (202313032)
The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The landlord’s handling of the associated complaint.
London Borough of Croydon (202321534)
The complaint is about the landlord’s handling of: Boiler repairs. The resident’s complaint.
London Borough of Lambeth (202232944)
The complaint is about the landlord’s handling of: Roof repairs and damage to the resident’s property caused by leaks from the roof. The associated complaints.
London Borough of Lewisham (202400955)
The complaint is about the landlord’s handling of a leak.
London Borough of Lewisham (202404632)
The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to the property. The resident’s complaint.
Reading Borough Council (202230478)
The complaint is about the landlord’s handling of its plans to soundproof the resident’s flat.
Basildon Borough Council (202315108)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the roof and balcony. The landlord’s complaint handling has also been considered.
London Borough of Islington (202313724)
The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and mould. Flooding in the communal basement. Issues with her heating and hot water. Issues with her windows and doors. Concerns about subsidence. This report also considers the landlord’s handling of the complaint.
London Borough of Lambeth (202400915)
The complaint is about the landlord’s handling of repairs to windows and the exterior of the property. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Royal Borough Of Greenwich (202301448)
The complaint is about the landlord’s handling of: Leaks to the resident’s property and subsequent repair works. The associated complaint handling.
Royal Borough Of Greenwich (202316737)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), specifically noise nuisance.
London Borough of Islington (202308155)
The complaint is about the landlord’s handling of: The resident’s reports of having no heating or hot water. The associated complaint.
London Borough of Islington (202322270)
The complaint is about the landlord’s handling of the resident’s request for a copy of the original terms and conditions of his tenancy. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202418701)
The complaint is about the landlord’s handling of the resident’s reports about repairs to the roof. We have also considered the landlord’s complaint handling.
Haringey London Borough Council (202338838)
The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated complaint.
London Borough of Lambeth (202320737)
The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property.
London Borough of Newham (202308669)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Service has also considered the landlord’s complaint handling.
Stevenage Borough Council (202308854)
The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the installation of a positive input ventilation (PIV) unit and the increased cost of heating. We have also investigated the landlord’s complaint handling.
London Borough of Barnet (202302757)
The complaint is about the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of the associated complaint.
London Borough of Hackney (202343128)
The complaint is about the landlord’s handling of the resident’s reports of: Faults to the boiler. Damp and mould. We have also considered the landlord’s: Record-keeping. Complaint handling.
Crawley Borough Council (202329723)
The complaint is about the landlord’s handling of: Repairs to an uneven communal pavement and drain. The associated complaint.
Haringey London Borough Council (202314617)
The complaint is about the landlord’s handling of a refund request for fire doors that it did not install.
London Borough of Lambeth (202317042)
The complaint is about the landlord’s handling of:
Rochdale Boroughwide Housing Limited (202322133)
The complaint is about the landlord’s handling of: The resident’s concerns about maintaining the shared lawn. The resident’s reports of his neighbour leaving rubbish in the shared garden. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Waverley Borough Council (202413277)
The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Royal Borough Of Greenwich (202234801)
The complaint is about the landlord’s response to the resident’s reports of: Water leaks from flooding and a blocked drain. Water leaks from a leaking roof and rainwater pipe. Damage caused to his property and personal possessions. The resident’s complaint.
Luton Borough Council (202234460)
The complaint is about the landlord’s handling of the resident’s queries about waste management charges.
Royal Borough Of Greenwich (202310421)
The complaint is about the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange application. The associated complaint.
Ipswich Borough Council (202309538)
The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barking and Dagenham (202318685)
The complaint is about the landlord’s handling of: Planning and completing tree works. The resident’s complaint.
London Borough of Barnet (202234656)
The complaint is about: The landlord’s handling of a leak. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)