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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Maladministration ×

Showing 994 of 16,595 decisions matching "borough"

Decisions

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18 Nov 2024 Maladministration London Borough of Lambeth (202331497) Case 202331497 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of water ingress and damp mould at the property, and the … 15 Nov 2024 Maladministration Sandwell Metropolitan Borough Council (202419119) Case 202419119 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports … 15 Nov 2024 Maladministration Stevenage Borough Council (202318656) Case 202318656 · Managing Relations The complaint is about the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. … 12 Nov 2024 Maladministration London Borough of Croydon (202220147) Case 202220147 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of … 12 Nov 2024 Maladministration London Borough of Lambeth (202233967) Case 202233967 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s concerns of subsidence at her property and repairs to a … 11 Nov 2024 Maladministration Woking Borough Council (202311569) Case 202311569 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 7 Nov 2024 Maladministration Royal Borough Of Greenwich (202214272) Case 202214272 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of communal issues, including subsidence and repairs to the … 1 Nov 2024 Maladministration London Borough of Hounslow (202329853) Case 202329853 · Managing Relations The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman … 31 Oct 2024 Maladministration Haringey London Borough Council (202329469) Case 202329469 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint. 31 Oct 2024 Maladministration London Borough of Hammersmith and Fulham (202308770) Case 202308770 · Local Authority / ALMO or TMO REPORT COMPLAINT 202308770 Hammersmith and Fulham Council 31 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Oct 2024 Maladministration Swindon Borough Council (202203611) Case 202203611 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: drain repairs. sewage back surges in the bathroom. … 30 Oct 2024 Maladministration London Borough of Croydon (202338253) Case 202338253 · Estate Management The complaint is about the landlord’s: Facilitation of a meter reading. Handling of repairs in the property. Management of the … 29 Oct 2024 Maladministration London Borough of Lewisham (202320762) Case 202320762 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a broken window. The front door replacement. The … 28 Oct 2024 Maladministration Haringey London Borough Council (202231001) Case 202231001 · Information and data management The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the … 28 Oct 2024 Maladministration London Borough of Lambeth (202230674) Case 202230674 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Various repairs. Damp and mould in the property. … 25 Oct 2024 Maladministration Haringey London Borough Council (202231852) Case 202231852 · Managing Relations The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s … 24 Oct 2024 Maladministration Broxtowe Borough Council (202407294) Case 202407294 · Old Property Condition migrated-2025 The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs. 23 Oct 2024 Maladministration Guildford Borough Council (202343175) Case 202343175 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 23 Oct 2024 Maladministration London Borough of Lambeth (202328058) Case 202328058 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s … 21 Oct 2024 Maladministration London Borough of Brent (202340120) Case 202340120 · ASB/Abuse/Nuisance The compliant is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s … 21 Oct 2024 Maladministration London Borough of Croydon (202318405) Case 202318405 · Information and data management The complaint is about the landlord’s handling of reports about repairs at the property. The Ombudsman has also considered the … 21 Oct 2024 Maladministration London Borough of Harrow (202344547) Case 202344547 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required … 20 Oct 2024 Maladministration London Borough of Lewisham (202319152) Case 202319152 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s damp and mould reports. 18 Oct 2024 Maladministration Great Yarmouth Borough Council (202231188) Case 202231188 · Financial The complaint is about the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs … 16 Oct 2024 Maladministration Swindon Borough Council (202226351) Case 202226351 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s belongings including her disability equipment, following flooding at the property. 10 Oct 2024 Maladministration London Borough of Barnet (202315988) Case 202315988 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted … 7 Oct 2024 Maladministration London Borough of Newham (202221862) Case 202221862 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance. The landlord’s complaint handling is also considered. 3 Oct 2024 Maladministration Dacorum Borough Council (202309175) Case 202309175 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The … 1 Oct 2024 Maladministration London Borough of Barking and Dagenham (202346624) Case 202346624 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. … 30 Sep 2024 Maladministration Haringey London Borough Council (202218084) Case 202218084 · Managing Relations The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint … 30 Sep 2024 Maladministration London Borough of Hackney (202214710) Case 202214710 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a reported leak from the roof and damage to his property from … 30 Sep 2024 Maladministration London Borough of Harrow (202313094) Case 202313094 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges. 30 Sep 2024 Maladministration London Borough of Lewisham (202312090) Case 202312090 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent damage to her belongings. … 30 Sep 2024 Maladministration Tamworth Borough Council (202336512) Case 202336512 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 27 Sep 2024 Maladministration London Borough of Newham (202323476) Case 202323476 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s … 26 Sep 2024 Maladministration London Borough of Camden Council (202401963) Case 202401963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a notice to remove fencing from outside of the resident’s property and … 26 Sep 2024 Maladministration London Borough of Redbridge (202318336) Case 202318336 · Managing Relations This complaint is about: The landlord’s response to the resident’s complaints about its handling of roof repairs. The landlord’s complaint … 25 Sep 2024 Maladministration London Borough of Barnet (202304167) Case 202304167 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of carbon monoxide leaks at the property. The Ombudsman … 25 Sep 2024 Maladministration London Borough of Hillingdon (202346988) Case 202346988 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs required in the resident’s property. The Ombudsman has also considered the … 24 Sep 2024 Maladministration London Borough of Ealing (202323857) Case 202323857 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman … 24 Sep 2024 Maladministration London Borough of Hillingdon (202226669) Case 202226669 · Estate Management The complaint is about the landlord’s handling of reports of issues with the communal security gate. 20 Sep 2024 Maladministration Chesterfield Borough Council (202307997) Case 202307997 · Managing Relations The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of … 19 Sep 2024 Maladministration Haringey London Borough Council (202301724) Case 202301724 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of the resident’s reports of a leak from the flat above. 17 Sep 2024 Maladministration Basildon Borough Council (202332333) Case 202332333 · Old Complaints Handling categories The complaint is about: The landlord’s management of repairs at the property. The landlord’s handling of the resident’s complaint. 12 Sep 2024 Maladministration Haringey London Borough Council (202346245) Case 202346245 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 12 Sep 2024 Maladministration London Borough of Hackney (202327062) Case 202327062 · Managing Relations The complaint is about the landlord’s: Response to reports of water ingress and associated damp and mould. Handling of the … 11 Sep 2024 Maladministration Waverley Borough Council (202224018) Case 202224018 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint … 5 Sep 2024 Maladministration Haringey London Borough Council (202301223) Case 202301223 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the resident’s request for a management pack. 3 Sep 2024 Maladministration Waverley Borough Council (202334911) Case 202334911 · Old Property Condition migrated-2025 The complaint is about the landlord's: Handling of the installation of a wet room. Knowledge and information management. 31 Aug 2024 Maladministration Dacorum Borough Council (202329054) Case 202329054 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Repairs to leaking guttering. Repairs to lifting window rims. …