Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background In April 2025, the resident […]
Decision Case ID 202521839 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives in […]
Decision Case ID 202413509 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The landlord agreed to assign the […]
Decision Case ID 202514414 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure tenant Date 30 January 2026 Background The resident occupies a 3-bedroom house. […]
Decision Case ID 202417652 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 January 2026 Background The resident reported a leak and […]
Decision Case ID 202348232 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident had an energy efficient hot water tank […]
Decision Case ID 202409875 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 1-bedroom third floor flat. He reported damp […]
Decision Case ID 202441963 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident holds an assured tenancy and has lived in his […]
Decision Case ID 202431366 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported a leak coming from the flat above (‘Flat […]
Decision Case ID 202520033 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has been a tenant of […]
Decision Case ID 202330231 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 2-bedroom flat on the […]
Decision Case ID 202513252 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The property is a flat in a sheltered housing scheme that has an […]
Decision Case ID 202519802 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in the property, a 1-bedroom top floor flat, […]
Decision Case ID 202441630 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in the property with his partner and their 2 […]
Decision Case ID 202519498 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has reported noise related antisocial behaviour (ASB) from a neighbour […]
Decision Case ID 202428087 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 3-bedroom detached cottage. The tenancy began […]
Decision Case ID 202520357 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident reported that intermittent water ingress in multiple rooms of the […]
Decision Case ID 202405242 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident moved to the property by way of a mutual exchange on […]
Decision Case ID 202519093 Decision type Investigation Landlord Wiltshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident shares the property with her 1-year-oldson. […]
Decision Case ID 202409414 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a studio […]
Decision Case ID 202512736 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives with her partner […]
Decision Case ID 202441337 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority Occupancy Secure Tenancy Date 29 January 2026 Background The resident has been a tenant of the landlord since […]
Decision Case ID 202504858 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority Occupancy Leaseholder Date 29 January 2026 Background The property is a 2-bedroom flat on the top floor of […]
Decision Case ID 202522014 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about the quality […]
Decision Case ID 202404363 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 January 2026 Background The resident has been the leaseholder […]
Decision Case ID 202508157 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a flat […]
Decision Case ID 202409100 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident complained about a blown window in the […]
Decision Case ID 202431947 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in a house. In April 2024, […]
Decision Case ID 202445227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has lived in the property since September […]
Decision Case ID 202513531 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has an assured tenancy of the property […]
Decision Case ID 202519929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives with her daughter. She complained to […]
Decision Case ID 202440779 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 29 January 2026 Background The resident reported a roof leak to the landlord on 2 November […]
Decision Case ID 202516303 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident has an assured tenancy and has held this since […]
Decision Case ID 202341540 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident told the landlord about a leak in her […]
Decision Case ID 202344440 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 January 2026 Background The resident is a shared owner. The landlord is the leaseholder of […]
Decision Case ID 202419414 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 January 2026 Background The resident has lived in the property since June […]
Decision Case ID 202500373 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a bungalow. […]
Decision Case ID 202452515 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 January 2026 Background The resident lives in a flat. He has experienced a number […]
The landlord failed to respond within the timescales set out in its policy. It delayed substantially in escalating the resident’s complaint from January 2024. Its inaction led to a significant delay in the complaints process. It acknowledged there was a complaint handling failing, but it did not take consideration of …
Decision Case ID 202500964 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident lives in the property […]
Decision Case ID 202338105 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 3 […]
Decision Case ID 202512673 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date 28 January 2026 Background The resident has been a tenant of the landlord since […]
Decision Case ID 202301345 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident instructed a legal advocate to initiate a […]
Decision Case ID 202343720 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 January 2026 Background The resident lives on an estate comprising multiple blocks […]
Decision Case ID 202437125 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident was offered a property from the landlord’s […]
Decision Case ID 202440409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident complained about the landlord’s failure to provide […]
Decision Case ID 202448645 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a maisonette. She reported leaks […]
Decision Case ID 202441711 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident is elderly and lives with another elderly person in […]
Decision Case ID 202452065 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The property is a 3-bedroom house. The landlord knows the resident runs […]
Decision Case ID 202411374 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 January 2026 Background 1. The resident has been an assured tenant, following […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |