Stonewater Limited (202502138)
The complaint is about the landlord's handling of: repairs to flooring. the resident's request for a management move.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Torus62 Limited (202449305)
The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property.
54 North Homes Limited (202502900)
The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint handling.
Abri Group Limited (202449534)
The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.
Anchor Hanover Group (202420861)
The complaint is about the landlord’s handling of: Communal maintenance and cleaning. The resident’s use of the communal garden.
Barnsley Metropolitan Borough Council (202401674)
The complaint is about the landlord’s handling of the resident’s reports of living in a cold property.
bpha Limited (202409252)
The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring.
Clarion Housing Association Limited (202403493)
The complaint is about the landlord’s handling of repairs to a brick storage shed.
East Midlands Housing Group Limited (202449137)
The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.
Estuary Housing Association Limited (202340870)
The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front door. Concerns about the position of the lock on the front door. Reports of repairs to the floor near the front door.
GreenSquareAccord Limited (202502565)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Haringey London Borough Council (202500917)
The complaint is about the landlord’s response to the resident’s:
Irwell Valley Housing Association Limited (202325475)
The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint.
Karbon Homes Limited (202330910)
The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.
Karibu Community Homes Limited (202339475)
The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.
Leicester City Council (202203128)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint.
London Borough of Hackney (202404873)
The complaint is about the landlord’s response to the resident about service charge arrears.
London Borough of Hammersmith and Fulham (202331963)
The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. Reports of a flood and resulting damage. This Service has also considered the landlord’s handling of the associated complaint.
London Borough of Islington (202447925)
The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202341608)
The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (202449068)
The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated management transfer request. We have also investigated the landlord’s complaint handling.
Sanctuary Housing Association (202428174)
The landlord’s handling of the resident’s: Requests to cut back the trees overhanging the rear of the property. Associated complaints.
Sanctuary Housing Association (202429025)
The resident’s complaint is about the landlord’s handling of a repair to a plastered wall in the property. We have also considered the landlord’s handling of the associated complaint.
Sanctuary Housing Association (202451004)
The resident’s complaint is about the landlord’s handling of her reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.
Sandwell Metropolitan Borough Council (202329648)
The complaint is about the landlord’s response to the resident’s reports of Antisocial Behaviour (ASB)
Shropshire Council (202409618)
The complaint is about the landlord’s handling of: The resident’s requests for window repairs and replacement. Damp and mould repairs and associated requests for health considerations. The resident’s reports of drainage issues. Associated complaint.
Slough Borough Council (202217555)
The complaint is about the landlord’s response to service charge queries. We have also assessed the landlord’s complaint handling.
Soho Housing Association Limited (202411916)
The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. The associated complaint.
Southern Housing (202342145)
The complaint is about the landlord’s handling of the resident’s reports of water ingress and damp and mould in the property. We have also considered the landlord’s handling of the associated complaints.
Southern Housing (202405212)
The complaint is about the landlord’s handling of repairs to the resident’s garden and fence. The Ombudsman has also investigated the landlord’s handling of the complaint.
Southwark Council (202332723)
The complaint is about: The landlord’s handling of repairs. The level of compensation offered by the landlord. The Ombudsman will also consider the landlord’s complaint handling.
Sovereign Network Group (202430258)
The complaint is about the landlord’s handling of repairs to doors. We have also considered the landlord’s complaint handling.
Sovereign Network Group (202501881)
The complaint is about the landlord’s handling of a repair to a leak.
Stonewater Limited (202334196)
The complaint is about the landlord’s handling of: the resident’s reports of cold temperatures inside, and excessive heat loss from the property the resident’s request for cavity wall insulation to be replaced The Ombudsman has also considered the landlord’s handling of the associated complaint.
Stonewater Limited (202401522)
The complaint is about the landlord’s handling of noise nuisance and antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Stonewater Limited (202429649)
The complaint is about the landlord’s handling of window repairs.
The Riverside Group Limited (202343088)
The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at the property due to the leak. The resident’s request for pebbledash to be removed from the property. The complaint.
The Riverside Group Limited (202347256)
The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also investigated the landlord’s complaint handling.
Vivid Housing Limited (202421339)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould resulting in bugs.
Welwyn Hatfield Borough Council (202419593)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor during a visit to the property. Associated complaint.
Yorkshire Housing Limited (202424047)
The complaint is about the landlord’s handling of the removal of trees from the resident’s garden.
A2Dominion Housing Group Limited (202344448)
The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up at the property. concerns about the conduct of the contractors and the alleged damage to her porch. associated complaint.
Abri Group Limited (202433137)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
Bristol City Council (202331720)
The complaint is about the landlord’s: Response to the resident’s concerns about payments for heating and hot water. Complaint handling.
Clarion Housing Association Limited (202446514)
The complaint is about the landlord’s response to the resident’s concerns about: subsidence and cracks. leaks, damp and mould. kitchen cupboard repairs. the associated complaint.
East End Homes Limited (202435034)
The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint.
ForHousing Limited (202445239)
This complaint is about the landlord’s response to the resident’s reports of rats at her property.
Home Group Limited (202219606)
The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in the bathroom. We have also considered the landlord’s handling of the resident’s complaint.
Jigsaw Homes Group Limited (202341761)
The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.
London Borough of Barking and Dagenham (202452161)
The resident’s complaint is about the landlord’s handling of: Damp and mould. The resident’s management transfer request.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)