Clarion Housing Association Limited (202125443)
The complaint is about how the landlord responded to the resident’s reports of issues with her toilet cistern. The Ombudsman has also considered the landlord’s complaint handling in this case.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202207792)
The complaint is about the landlord’s handling of the resident’s request for communal lighting credits, and the associated complaint handling.
Hackney Council (202204992)
The complaint is about: The conduct of the landlord’s operatives and missed appointments. The landlord’s handling of reports of repairs at the property. The Ombudsman has also considered the landlord's complaint handling.
Hackney Council (202205379)
The complaint is about the landlord’s handling of the resident’s request for repairs to a toilet seat.
Hackney Council (202216179)
The complaint is about the landlord’s handling of repairs to the resident’s toilet.
Lambeth Council (202102917)
The complaint is about the landlord’s: Record keeping. Handling of responsive repairs to the resident’s bathroom. Complaint handling.
LiveWest Homes Limited (202215464)
The resident has complained about the landlord’s position that the adapted fitted gas hob and built-in oven in her property are her responsibility to repair and, when needed, to replace.
London Borough of Croydon (202204778)
This complaint is about the landlord’s response to the resident’s: report regarding noise nuisance from a neighbouring property. request to be transferred to another property. associated complaint.
Notting Hill Genesis (NHG) (202218016)
The complaint is about: The resident’s reports of the condition of the property and repairs required to the property. The landlord’s complaint handling and the resident’s request for compensation.
Platform Housing Group Limited (202121416)
The complaint is about: The landlord’s response to the resident’s reports about damp in the resident’s garage The landlord’s response to the resident’s reports about hedge cutting and the associated service charge. The landlord’s handling of the resident’s complaint.
Swan Housing Association Limited (202207036)
The complaint is about the landlord’s handling of adaptation works to the rear of the property. The Ombudsman has also considered the landlord’s complaint handling.
Tower Hamlets Homes (202217568)
The complaint relates to: The landlord’s handling of a leak from a neighbouring property and the resulting damp and mould. The landlord’s handling of the complaint including the request for compensation.
Curo Places Limited (202212813)
The complaint is about the resident’s report of the landlord removing and disposing of his personal belongings. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202221764)
The complaint is about: The level of compensation offered by the landlord for the time taken to repair the windows in the property. The landlord’s complaint handling.
Manchester City Council (202213862)
The complaint is about: The landlord’s handling of works to replace the resident’s chimney and fireplace. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202110059)
The complaint is about: The landlord’s delivery of communal services including window cleaning and grounds maintenance services charged for through service charges. The landlord’s handling of the resident’s queries concerning her service charges. The landlord’s handling of the resident’s queries concerning the level of her service charges. Complaint handling and …
Orbit Group Limited (202119712)
The complaint is about the landlord’s management and handling of: reports of a pigeon infestation. fly tipping on the estate. the standard of cleaning and maintenance on the estate. the resident’s complaints.
Havering Council (202112338)
The complaint is about: The landlord’s handling of the refurbishment of the balcony at the property. The landlord’s complaint handling.
Home Group Limited (202128240)
REPORT COMPLAINT 202128240 Home Group Limited 25 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London Borough of Barnet (202220499)
The complaint is about the landlord’s handling of repairs to a stair lift.
London & Quadrant Housing Trust (L&Q) (202010229)
This complaint is about the landlord’s: Response to the resident’s various disrepair concerns from April 2019. Handling of the resident’s vulnerabilities, health and welfare concerns. Complaint handling. Record keeping.
Southern Housing Group Limited (202126007)
The complaint is about the landlord’s handling of the resident’s report of: Damp and mould in the property and repair to window. The complaint handling.
Southwark Council (202127984)
The complaint is about: The landlord’s handling of reports of attempted break-ins to the resident’s property as well as the resident’s request for support. The landlord’s handling of the complaint.
The Riverside Group Limited (202206996)
The complaint is about the landlord’s response to the resident’s concerns about the administration of the service charge. The Ombudsman has also considered the landlord’s associated complaint handling.
The Riverside Group Limited (202219380)
The complaint is about the landlord’s response to the resident’s requests for upgrades to her property.
Tower Hamlets Homes (202107775)
The complaint is about the landlord’s handling of: Communal repairs including concerns about health and safety. Window overhaul survey. The Ombudsman has also investigated the landlord’s complaint handling.
Cornwall Housing Limited (202213342)
The resident complains about the landlord’s handling of his complaint about contractors wearing PPE.
Hyde Housing Association Limited (202206474)
The complaint is about the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated complaint and compensation offered.
The Guinness Partnership Limited (202208547)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Tower Hamlets Homes (202215949)
The complaint is about the landlord’s: Handling of the removal of warm air units in the resident’s property. Handling of the associated complaint.
Camden Council (202208128)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required to her wet room to make it more accessible and the resident’s reports of discrimination. The resident’s complaint.
Camden Council (202214331)
The complaint is about a request for adaptations to the balcony, including railings and netting, due to safety concerns for the resident’s daughter.
Clarion Housing Association Limited (202215501)
The complaint is about the landlord’s handling of the resident’s application for mutual exchange (MEX). The landlord’s complaints handling has also been investigated.
Clarion Housing Association Limited (202218786)
The complaint is about:
Gateway Housing Association Limited (202117623)
The complaint is about the landlord’s handling of: The resident’s reports of noise from the communal hallway and upstairs flat. The resident’s concerns about communal cleaning. The resident’s concerns about communal lighting and electricity use from her supply. The resident’s complaint.
Notting Hill Genesis (NHG) (202012762)
The complaint is about the landlords handling of: the resident’s transfer application, and; the associated complaint handling.
Notting Hill Genesis (NHG) (202214922)
The complaint is about the landlord’s: Offer of compensation for its handling of a window replacement which allowed a leak into the property. Communication and complaints handling.
Southern Housing Group Limited (202015888)
The complaint is about: The landlord’s handling of the resident’s reports of a rodent infestation. The landlord’s complaint handling.
Southwark Council (202128357)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and harassment. Handling of the resident’s request to be transferred. Handling of the resident’s reports about the conduct of a member of staff. Complaints handling and record keeping.
Sovereign Network Homes (202126818)
The complaint is about: the landlord’s handling of the resident’s request to move home; and the associated complaint.
Vivid Housing Limited (202207002)
The complaint is about the landlord’s handling of: Repairs including mould, leaks, defective worktops and the resident’s request for it to replace the carpets in the hallway and a bedroom.
A2Dominion Housing Group Limited (201905450)
The complaint is about the landlord’s: Handling of the leaseholder’s reports of leaks into her property which led to internal damage. Complaints handling.
Bromford Housing Group Limited (202123811)
The complaint is about the landlord’s handling of: The resident’s concerns regarding the temperature of the third bedroom within her new-build property. The associated complaint.
Hexagon Housing Association Limited (202105681)
The complaint is about the landlord's handling of: sewage leaking into the resident’s property from the drainage system; and the associated decant.
Hyde Housing Association Limited (202017021)
The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property and the associated decant. Complaint handling.
Lambeth Council (202014676)
The complaint is about the landlord’s handling of: Back door repairs; Damp and mould. The Ombudsman has also investigated the landlord’s: Complaint handling; Record keeping.
London & Quadrant Housing Trust (L&Q) (202206761)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling.
Plus Dane Housing Limited (202204372)
The complaint is about: The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Stonewater Limited (202216644)
The complaint is about the landlord's: Response to the resident’s concerns about the actions of a third party, and; The associated complaint handling.
A2Dominion Housing Group Limited (202121214)
The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)