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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "tenancy" × Outcome: Maladministration ×

Showing 622 of 16,595 decisions matching "tenancy"

Decisions

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10 Dec 2024 Maladministration Livv Housing Group (202414782) Case 202414782 · Managing Relations The complaint is about the landlord’s handling of concerns about: the condition of the property at the start of the … 5 Dec 2024 Maladministration Haringey London Borough Council (202313685) Case 202313685 · Information and data management The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. … 28 Nov 2024 Maladministration Peabody Trust (202318478) Case 202318478 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her … 26 Nov 2024 Maladministration Hexagon Housing Association Limited (202318042) Case 202318042 · Managing Relations The complaint is about the condition of the property at the start of the tenancy and the landlord’s handling of … 12 Nov 2024 Maladministration London Borough of Croydon (202220147) Case 202220147 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of … 18 Oct 2024 Maladministration Great Yarmouth Borough Council (202231188) Case 202231188 · Financial The complaint is about the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs … 14 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306125) Case 202306125 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint. 27 Sep 2024 Maladministration Brighton and Hove City Council (202334600) Case 202334600 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was … 27 Sep 2024 Maladministration Warwick District Council (202201904) Case 202201904 · Financial The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident … 3 Sep 2024 Maladministration Rooftop Housing Association Limited (202306466) Case 202306466 · Financial The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and … 13 Aug 2024 Maladministration Clarion Housing Association Limited (202308878) Case 202308878 · Occupancy Rights The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter. 31 Jul 2024 Maladministration London Borough of Ealing (202315949) Case 202315949 · Occupancy Rights The complaint is about how the landlord handled the applicant’s complaint regarding his discretionary tenancy application. 31 Jul 2024 Maladministration Wandle Housing Association Limited (202222581) Case 202222581 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, hot water and ventilation systems in the property. … 25 Jul 2024 Maladministration Folkestone & Hythe District Council (202336218) Case 202336218 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at … 28 Jun 2024 Maladministration Hammersmith and Fulham Council (202231833) Case 202231833 · Managing Relations The resident’s complaint is about: The landlord’s response to concerns about the condition of the resident’s property when his tenancy … 30 May 2024 Maladministration Clarion Housing Association Limited (202217008) Case 202217008 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of rubbish accumulation in the resident’s garden and associated staff behaviour. … 26 Apr 2024 Maladministration Tower Hamlets Council (202209790) Case 202209790 · Managing Relations The complaint is about the landlord’s decision to accept a notice to quit the joint tenancy and re-grant sole tenancy … 22 Apr 2024 Maladministration A2Dominion Housing Group Limited (202122223) Case 202122223 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Decisions to issue the resident … 8 Mar 2024 Maladministration Clarion Housing Association Limited (202017591) Case 202017591 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from … 27 Feb 2024 Maladministration Orbit Group Limited (202201763) Case 202201763 · Managing Relations The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the … 26 Feb 2024 Maladministration Peabody Trust (202207126) Case 202207126 · Financial The complaint is about: The landlord’s response to the resident’s concerns about its administration of his tenancy, including his rent … 21 Feb 2024 Maladministration London Borough of Barnet (202215988) Case 202215988 · Occupancy Rights The complaint is about the landlord’s handling of the ending of the resident’s tenancy. 13 Feb 2024 Maladministration Home Group Limited (202230420) Case 202230420 · Financial The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also … 24 Jan 2024 Maladministration London Borough of Hackney (202205960) Case 202205960 · Information and data management The complaint is about: The landlord’s handling of repairs. The landlord’s response to the resident’s request for adaptations. The landlord’s … 23 Jan 2024 Maladministration North West Leicestershire District Council (202205460) Case 202205460 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed to her mother’s tenancy. 21 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127252) Case 202127252 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s application to succeed to her mother’s tenancy. Complaint handling. 15 Dec 2023 Maladministration Star Housing (202220505) Case 202220505 · Managing Relations The complaint is about: The information provided by the landlord before the resident accepted the tenancy. The landlord’s response to … 30 Nov 2023 Maladministration Ongo Homes Limited (202211954) Case 202211954 · Moving/Buying/Selling Home The complaint is about the condition of the property at the start of the resident’s tenancy and how the subsequent … 28 Nov 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202110637) Case 202110637 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) about a neighbour, following issue … 26 Oct 2023 Maladministration London Borough of Barking and Dagenham (202013480) Case 202013480 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs and information the landlord provided from the … 6 Oct 2023 Maladministration Livin Housing Limited (202225907) Case 202225907 · ASB/Abuse/Nuisance The complaint is about: the housing officer’s handling of anti-social behaviour; the landlord’s decision to serve a breach of tenancy … 6 Oct 2023 Maladministration Places for People Group Limited (202217519) Case 202217519 · Managing Relations The complaint is about the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated … 29 Sep 2023 Maladministration Peabody Trust (202122409) Case 202122409 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about repairs and the condition of the property at … 8 Sep 2023 Maladministration Longhurst Group Limited (202209756) Case 202209756 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. … 31 Aug 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202212067) Case 202212067 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to end her tenancy, including the return of the … 14 Aug 2023 Maladministration Homes Plus Limited (202109576) Case 202109576 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. This … 10 Aug 2023 Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202116565) Case 202116565 · Managing Relations The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling. 31 Jul 2023 Maladministration Wandle Housing Association Limited (202124143) Case 202124143 · Managing Relations The complaint is about the landlord’s handling of: repair issues since the beginning of the tenancy, and the associated complaint. 8 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121929) Case 202121929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to change her tenancy from a joint to a … 5 Jun 2023 Maladministration Longhurst Group Limited (202118895) Case 202118895 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of outstanding repairs at the beginning of her tenancy … 22 May 2023 Maladministration Birmingham City Council (202128474) Case 202128474 · Managing Relations The complaint is about the landlord’s response to the resident’s request to amend the tenancy start date . The landlord’s … 19 May 2023 Maladministration Places for People Group Limited (202014269) Case 202014269 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has … 5 May 2023 Maladministration Clarion Housing Association Limited (202108928) Case 202108928 · Managing Relations This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord … 5 May 2023 Maladministration Rochdale Boroughwide Housing Limited (202215329) Case 202215329 · Occupancy Rights This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the … 26 Apr 2023 Maladministration Believe Housing Limited (202122515) Case 202122515 · Old Property Condition migrated-2025 The complaint is about the: The condition of the property at the start of the tenancy. The landlord’s handling of … 22 Apr 2023 Maladministration Bolton at Home Limited (202214617) Case 202214617 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request for a copy of his tenancy agreement. 21 Apr 2023 Maladministration Home Group Limited (202212755) Case 202212755 · Financial The complaint is about the landlord's response to the resident's concerns about recharges at the end of the tenancy. 20 Apr 2023 Maladministration Mount Green Housing Association Limited (202219679) Case 202219679 · Occupancy Rights The complaint is about the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status. 11 Apr 2023 Maladministration Hightown Housing Association Limited (202215632) Case 202215632 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy … 29 Mar 2023 Maladministration Clarion Housing Association Limited (202123575) Case 202123575 · Financial The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its …