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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,143 of 16,595 decisions matching "london"

Decisions

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17 Apr 2025 Maladministration London Borough of Islington (202333554) Case 202333554 · Estate Management The complaint is about the landlord's handling of the resident’s reports of dumped rubbish in communal areas of the building … 17 Apr 2025 Maladministration London Borough of Lambeth (202321970) Case 202321970 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s service charge enquiries. We have also investigated the landlord’s complaint … 17 Apr 2025 Maladministration London Borough of Lambeth (202411410) Case 202411410 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen. Reports about the … 17 Apr 2025 Maladministration London Borough of Lewisham (202328037) Case 202328037 · Managing Relations The complaint is about the landlord’s handling of: Reports of an overflowing external drain. Reports of a leak. The complaint. 17 Apr 2025 Maladministration London & Quadrant Housing Trust (202234914) Case 202234914 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was … 14 Apr 2025 Maladministration Haringey London Borough Council (202401088) Case 202401088 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic … 14 Apr 2025 Maladministration London Borough of Barnet (202314823) Case 202314823 · Local Authority / ALMO or TMO The resident has complained about the installation of a new fire safety alarm system in her property . 14 Apr 2025 Maladministration London Borough of Camden Council (202417323) Case 202417323 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated … 14 Apr 2025 Maladministration London Borough of Lewisham (202345032) Case 202345032 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to a heating pipe, and subsequent loss … 14 Apr 2025 Maladministration London & Quadrant Housing Trust (202016151) Case 202016151 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB) from her neighbour. 10 Apr 2025 Maladministration London Borough of Lewisham (202410375) Case 202410375 · Managing Relations The complaint is about the landlord's handling of: Reports that the resident’s bath was damaged and needed to be replaced. … 10 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312902) Case 202312902 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs as a result of a roof leak. 9 Apr 2025 Maladministration London Borough of Havering Council (202317745) Case 202317745 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 8 Apr 2025 Maladministration London Borough of Havering Council (202327772) Case 202327772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint. 8 Apr 2025 Maladministration London Borough of Tower Hamlets (202318376) Case 202318376 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of no heating and hot water. Associated complaint. 8 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202309874) Case 202309874 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) in his apartment block and … 7 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202322496) Case 202322496 · Financial The complaint is about: The landlord’s response to the resident’s reports about damage to the resident’s possessions. The landlord’s handling … 7 Apr 2025 Maladministration London Borough of Newham (202310755) Case 202310755 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 7 Apr 2025 Maladministration London Borough of Redbridge (202329547) Case 202329547 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 4 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202400693) Case 202400693 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a communal roof leak and associated damp and … 3 Apr 2025 Maladministration London Borough of Camden Council (202327461) Case 202327461 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s … 31 Mar 2025 Maladministration London Borough of Barking and Dagenham (202216208) Case 202216208 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will … 31 Mar 2025 Maladministration London Borough of Camden Council (202324855) Case 202324855 · Estate Management The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no … 31 Mar 2025 Maladministration London Borough of Hammersmith and Fulham (202313990) Case 202313990 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs needed in the property. This includes: Cracks … 31 Mar 2025 Maladministration London Borough of Lambeth (202322315) Case 202322315 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Leak reports and associated repairs. The resident’s complaint. 31 Mar 2025 Maladministration London Borough of Waltham Forest (202405702) Case 202405702 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (202325383) Case 202325383 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A pest infestation. The resident’s complaint. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202331777) Case 202331777 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about its caretaking and ground maintenance services. Complaint. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202416766) Case 202416766 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to leaking guttering and damaged window and the resident’s reports the … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202419554) Case 202419554 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak and damp and mould. Associated complaint. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202419855) Case 202419855 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of outstanding repairs to a kitchen ventilation unit. Associated … 28 Mar 2025 Maladministration City of London Corporation (202322236) Case 202322236 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a leak affecting the utility room and the … 28 Mar 2025 Maladministration London Borough of Camden Council (202317178) Case 202317178 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint. 28 Mar 2025 Maladministration London Borough of Camden Council (202322440) Case 202322440 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom. 28 Mar 2025 Maladministration London Borough of Camden Council (202324739) Case 202324739 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation … 28 Mar 2025 Maladministration London Borough of Camden Council (202406147) Case 202406147 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s … 28 Mar 2025 Maladministration London Borough of Hackney (202318351) Case 202318351 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s various repairs. 28 Mar 2025 Maladministration London Borough of Islington (202234917) Case 202234917 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s request for a reasonable adjustment. Complaint handling. 28 Mar 2025 Maladministration London Borough of Lewisham (202315835) Case 202315835 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of a leak and the associated damp and mould. … 28 Mar 2025 Maladministration London Borough of Lewisham (202405712) Case 202405712 · Local Authority / ALMO or TMO REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Mar 2025 Maladministration London Borough of Waltham Forest (202412431) Case 202412431 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint. 28 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202318626) Case 202318626 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s repair requests as a result of a leak. 28 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202321059) Case 202321059 · Old Complaints Handling categories The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the … 27 Mar 2025 Maladministration Haringey London Borough Council (202313032) Case 202313032 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The … 27 Mar 2025 Maladministration London Borough of Croydon (202321534) Case 202321534 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Boiler repairs. The resident’s complaint. 27 Mar 2025 Maladministration London Borough of Lambeth (202232944) Case 202232944 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs and damage to the resident’s property caused by leaks from … 27 Mar 2025 Maladministration London Borough of Lewisham (202400955) Case 202400955 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak. 27 Mar 2025 Maladministration London Borough of Lewisham (202404632) Case 202404632 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202220572) Case 202220572 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak into his property and subsequent damp … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202313381) Case 202313381 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB); Associated concerns regarding video recording …