London Borough of Camden Council (202424434)
The complaint is about the landlord’s handling of the resident’s report of a leak in the bathroom and the associated repairs. We have also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Islington (202326274)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s management of the resident’s internal transfer request.
London Borough of Islington (202331959)
This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
London Borough of Redbridge (202218043)
The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202307372)
The complaint is about the landlord’s handling of the resident’s: Reports of damp walls. Concerns about the condition of the property’s doors and windows. The Ombudsman has considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202325530)
The complaint is about: The landlord’s handling of window repairs and replacement. The landlord’s handling of the associated complaint.
London Borough of Sutton (202420779)
This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202423527)
The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. Anti social behaviour (ASB) from a neighbour.
London Borough of Islington (202325132)
This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled the resident’s complaint.
London & Quadrant Housing Trust (202110693)
The complaint is about the landlord’s response to the resident's reports about antisocial behaviour (ASB).
London & Quadrant Housing Trust (202324885)
The complaint is about the landlord’s handling of: the resident’s reports of repairs to the window frames. the complaint.
London & Quadrant Housing Trust (L&Q) (202433017)
The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds.
London Borough of Islington (202332440)
The complaint is about the landlord’s handling of a complaint about staff conduct.
London Borough of Lambeth (202300177)
The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the property. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.
London & Quadrant Housing Trust (L&Q) (202314421)
The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint.
London Borough of Barking and Dagenham (202319660)
The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s complaint handling.
London Borough of Brent (202226957)
The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level of compensation offered to her. The Ombudsman has also investigated the landlord’s complaints handling.
London Borough of Hammersmith and Fulham (202325833)
The complaint is about the landlord’s handling of front door repairs.
London Borough of Islington (202326234)
The complaint is about the landlord’s handling of the roof repair and the associated internal damage.
London Borough of Newham (202218328)
The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint.
London & Quadrant Housing Trust (202424634)
The complaint is about the landlord’s handling of both the resident’s reports of a leak from her bathroom, and of her complaint.
Haringey London Borough Council (202307195)
The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for a decant. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Brent (202415446)
The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Camden Council (202321315)
The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account.
London Borough of Hounslow (202422936)
REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Islington (202312470)
The complaint is about:
London Borough of Lambeth (202329146)
The complaint is about the landlord’s handling of the resident’s complaint about lift issues.
London Borough of Tower Hamlets (202331416)
The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202435195)
The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Croydon (202331071)
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202315909)
The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water ingress and damage to his property. The Ombudsman has also investigated the landlord’s handling of the complaint.
London & Quadrant Housing Trust (202312176)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps.
London & Quadrant Housing Trust (202324530)
The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the matter.
London & Quadrant Housing Trust (L&Q) (202308958)
The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have also assessed the landlord’s complaint handling.
London Borough of Havering Council (202323075)
The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed.
Haringey London Borough Council (202321928)
REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Tower Hamlets (202202779)
The complaint is about the information provided in the landlord’s end of year service charge summaries.
London Borough of Tower Hamlets (202435924)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint.
London Borough of Lambeth (202336003)
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered the associated complaint handling.
London & Quadrant Housing Trust (202326085)
The complaint is about the landlord’s response to the resident’s reports about leaks from the roof.
London & Quadrant Housing Trust (202326939)
The complaint is about the landlord’s handling of repairs and redecoration works to the resident’s property following a leak, including: the balcony doors, the decking, as well as the ceiling and flooring. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
Haringey London Borough Council (202338198)
The complaint is about the landlord's handling of: Roof repairs. Complaint handling.
London Borough of Camden Council (202410608)
The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling.
London Borough of Islington (202320156)
The complaint is about the landlord’s handling of external repairs to brickwork and a window frame.
London Borough of Islington (202346403)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London Borough of Islington (202422140)
The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, tone regarding repair access arrangements and the level of compensation offered.
London Borough of Barking and Dagenham (202326483)
The complaint is about the landlord’s handling of: Reports of a broken bathroom extractor fan. Reports of a broken window. The associated complaint.
London Borough of Hackney (202417345)
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Associated complaint.
London Borough of Hackney (202425669)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould, and the associated repairs.
London Borough of Lambeth (202424802)
The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent report of damp and mould. Complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)