Hyde Housing Association Limited (202305517)
The complaint is about the landlord’s response to the resident’s request for a repair to: A leak. The boiler and associated pipework. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202305858)
The complaint is about the landlord’s response to the resident’s enquiry about insurance and repair costs. The Ombudsman has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202315476)
The complaint is about the landlord’s handling of: the resident’s reported concerns about the standard of the: grounds maintenance. internal communal cleaning. the resident’s concerns that the estimated service charges had increased . The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Lambeth Council (202302135)
The complaint is about the landlord’s handling of the resident’s reports of: No electricity in the kitchen since April 2022. Multiple other repairs in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Lambeth Council (202303160)
The complaint is about the landlord’s handling of the resident’s reports about: Staff members using the estate cleaners’ room. The water pressure. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Lambeth Council (202401512)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Leeds Jewish Housing Association Limited (202333695)
The complaint is about: The landlords handling of the resident’s reports of cigarette smoke entering the property. The landlords handling of the resident’s reports of carbon monoxide from the boiler in the property. The landlords handling of the residents reports of a wasp infestation. The landlords handling of the complaint.
Lewisham Council (202302915)
The complaint is about the landlord’s handling of: Reports of cracks to the property and window repairs. A request for kitchen and bathroom upgrades. The complaint.
Lewisham Council (202304881)
The complaint is about the landlord’s handling of the resident’s reports of: Boiler repair issues. Lift repair issues. The landlord’s handling of the complaint will also be considered.
London Borough of Hackney (202214710)
The complaint is about the landlord’s handling of a reported leak from the roof and damage to his property from historic leaks.
London Borough of Harrow (202313094)
The complaint is about the landlord’s response to the resident’s concerns about service charges.
London Borough of Lewisham (202312090)
The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent damage to her belongings. The Service has also considered the landlord’s: Record keeping. Handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202227433)
The complaint is about: The landlord’s handling of the resident’s reports of roof leaks affecting her loft and kitchen ceiling, including the landlord’s communication. The landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (L&Q) (202321375)
The complaint is about the landlord’s handling of: reports of anti-social behaviour, including noise nuisance and noise transference. the resident’s request for rehousing on medical grounds. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202348652)
The complaint is about the landlord’s: Handling of the resident’s transfer application. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202304059)
The complaint is about the landlord’s handling of the report of a leak causing water ingress into the resident’s property. We have also considered the landlord’s: record keeping. complaint handling.
Moat Homes Limited (202341734)
The complaint is about the landlord’s handling of: repairs to an underground leak and subsequent damp and mould in the resident’s property. the associated complaint.
One Housing Group Limited (202228081)
The complaint is about the landlord’s: Handling of the resident’s concerns about delays in its provision of her finalised service charge accounts. Response to the resident’s concerns about the standard of services provided under the service charge agreement. Handling of the associated complaint.
One Housing Group Limited (202229776)
The resident’s complaint is about the landlord’s: Response to her reports of a leak in the property; Handling of the associated complaint.
Orbit Group Limited (202302138)
This complaint is about the landlord’s: Handling of its concerns about clutter in the resident’s home. Response to the resident’s complaint about the cost and efficiency of his heating system.
Platform Housing Group Limited (202312100)
The complaint is about the landlord’s handling of: A refit of the resident’s kitchen. A refit of the resident's bathroom. Reports of damaged and missing items. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.
Rooftop Housing Association Limited (202317069)
The complaint is about the landlord’s response to the resident’s reports of repairs and adaptations required at the property. We have also looked at the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202335198)
The complaint is about the landlord’s handling of reports of a leak into the property.
Somerset Council (202336015)
The complaint is about the landlord’s response to the resident’s reports of a leaking roof. The Ombudsman has also considered the landlord’s complaints handling.
Southern Housing (202234466)
The complaint is about the landlord’s response to the resident’s reports and complaints about mould, an extractor fan, lack of heating, and repairs to a window.
Southern Housing (202318381)
The complaint is about the landlord’s: Handling of the resident’s transfer request to an accessible property. Handling of the resident’s request for a bathroom upgrade. Complaint handling.
Southwark Council (202309335)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak into the property and subsequent damp and mould. Associated formal complaint.
Southwark Council (202338332)
The complaint is about the landlord's handling of: Reports of leaks and the associated repairs. The complaint.
Sovereign Network Homes (Former Network Homes) (202327775)
The complaint is about the landlord’s handling of: Repairs to the external lighting on the estate. The resident’s associated complaint.
Sovereign Network Homes (Former Network Homes) (202344420)
The complaint is about the landlord’s response to the resident’s reports about cold and a request for insulation in her bedroom. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202339798)
The complaint is about the landlord’s response to the resident’s reports of a leak from the mechanical ventilation with heat recovery unit (MVHR) and associated damp and mould. The Ombudsman has also considered the landlord’s record keeping.
Sutton Housing Partnership (202223502)
The complaint is about the landlord’s: Handling of reports of leaks at the property. Handling of reports of damp and mould at the property. Response to reports of issues with internal doors, windows and kitchen. Complaint handling.
Tamworth Borough Council (202336512)
This complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
The Guinness Partnership Limited (202344110)
The complaint is about the landlord’s handling of repairs and damp and mould in the resident’s property, and its handling of the associated complaint.
Your Housing Limited (202233665)
The resident’s complaint concerns the landlord’s handling of repairs following water ingress from the roof. This report has also considered the landlord’s complaints handling.
A2Dominion Housing Group Limited (202324629)
The complaint is about the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of the resident’s housing need. The Ombudsman has also considered:
Accent Housing Limited (202229189)
The complaint is about: The landlord’s handling of repairs to the back door and laminate flooring in the property. The landlord’s complaint handling.
Brighton and Hove City Council (202334600)
The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was not fit to let at the start of the tenancy. Complaint handling.
ForHousing Limited (202340780)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated remedial repairs. The landlord’s complaint handling has also been investigated.
Hyde Housing Association Limited (202328571)
The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. Complaint handling and record keeping.
London Borough of Hackney (202319682)
This complaint is about the landlord’s: Response to various disrepair issues in the property and the resident’s related concerns about the conduct of its operatives. Complaint handling.
London Borough of Newham (202323476)
The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s handling of the associated complaint.
Orbit Group Limited (202302222)
The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint.
Portsmouth City Council (202234943)
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s requests for a more secure front door and soundproofing.
Sanctuary Housing Association (202303393)
This complaint is about the landlord’s handling of the resident’s requests for soundproofing in her property.
Southampton City Council (202326087)
The complaint is about: The landlord’s handling of pest control reports and associated works. The landlord’s handling of the resident’s complaint.
Southwark Council (202125220)
The complaint is about the landlord’s response to the resident’s reports of leaks. This Service has also considered the landlord’s complaint handling.
Stroud District Council (202215859)
The complaint is about the landlord's handling of heating repairs.
Tower Hamlets Homes (202220118)
The complaint is about the landlord’s response to the resident’s reports of: A leak from the roof. Outstanding repairs. This report will also assess the landlord’s: Complaint handling. Record keeping.
Warwick District Council (202201904)
The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident succeeded the tenancy. The related complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)