Optivo (202104585)
The complaint is about: The landlord's response to reports of rubbish left in the communal areas, which caused an infestation of flies.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Haringey Council (202102332)
The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property.
Islington Council (202104771)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property.
London & Quadrant Housing Trust (202004153)
The complaint is about the landlord’s response to the resident’s reports of window disrepair.
The Guinness Partnership Limited (202012435)
The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, and after, a mutual exchange.
Onward Homes Limited (202107041)
The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and its handling of the repairs required.
Onward Homes Limited (202011993)
The residents have complained about the landlord’s handling of defects they have reported. The Ombudsman has also considered the landlord’s complaints handling.
Aspire Housing Limited (202101155)
The complaint is about the landlord’s response to the residents report of a roof leak. The report will also address the landlord’s handling of the related complaint.
Homes Plus Limited (202116484)
The complaint is about the landlord’s handling of the resident’s reports of pests in her loft.
Leeds City Council (202111771)
The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property.
London & Quadrant Housing Trust (202112708)
The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint handling.
Royal Borough of Kensington and Chelsea (202112145)
The complaint is about the landlord’s response to the resident’s report of a flood at his property.
Torus62 Limited (202017501)
The complaint is regarding the landlord’s decision to remove three trees from the resident’s property.
Wandle Housing Association Limited (202110380)
The complaint is about the landlord’s handling of a leak into the resident’s property.
Places for People Homes Limited (202111255)
The complaint is about the landlord's handling of the resident's reports of damp and mould in his property.
London Borough of Hillingdon (202109796)
The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint.
Vivid Housing Limited (202007902)
The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and the thermal efficiency of her property. The landlord’s handling of the resident’s formal complaint including her complaint about staff conduct.
Birmingham City Council (202103998)
The complaint is about the landlord’s response to the resident’s reports of missing doors in his property.
Clarion Housing Association Limited (202106169)
The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter.
Home Group Limited (202100663)
The complaint is about how the landlord handled reports of antisocial behaviour (ASB) from the resident.
The Guinness Partnership Limited (202114705)
The complaint is about the level of compensation offered by the landlord following acknowledged service failures relating to its repairs service and associated complaints handling.
Bromford Housing Association Limited (202007837)
The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage.
Orbit Housing Association Limited (202001562)
The complaint is about the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the delay and amount of compensation offered. The landlord’s complaint handling.
Camden Council (202007497)
The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s handling of asbestos identified at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Optivo (202105121)
The resident’s complaint is about the landlord’s handling of her complaint about Anti Social Behaviour (“ASB”).
Southwark Council (202006396)
The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property.
Thanet District Council (202100615)
The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack of heating.
Birmingham City Council (202015944)
The complaint is about the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold property.
North Kesteven District Council (202008668)
The complaint is regarding the landlord’s: Handling of repairs at the resident’s property, including damp issues and works to her garden. Response to the resident’s concerns regarding a boundary dispute affecting her property.
Birmingham City Council (202102644)
REPORT COMPLAINT 202102644 Birmingham City Council 17 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Birmingham City Council (202016076)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s response to the resident’s request for compensation for items damaged by mould. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (202101738)
The complaint is about the landlord’s decision to increase rent payments following an IT error.
Peabody Trust (202107980)
The complaint is about how the landlord handled the resident’s reports of antisocial behaviour (ASB) and counter allegations of ASB made against her.
Clarion Housing Association Limited (202012888)
REPORT COMPLAINT 202012888 Clarion Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Birmingham City Council (202106300)
The complaint is about the landlord’s handling of the resident’s reports of problems with the heating system in the property.
Nottingham City Homes (202117035)
The complaint is about the landlord’s handling of repairs to the resident’s roof and her reports of damp and mould.
Cornwall Housing Limited (202010641)
The complaint is about the landlords handling of the resident’s report of leaks from his roof.
Sovereign Housing Association Limited (201914495)
This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.
Hammersmith and Fulham Council (202101891)
The complaint is about the landlord’s handling of a door and window repair.
Birmingham City Council (202014399)
The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter.
Epping Forest District Council (202103103)
The complaint is about the landlord's handling of the resident's reports of noise disturbance.
Southwark Council (202111896)
The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.
Broadacres Housing Association Limited (202103840)
The complaint is about the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, and the works which surrounded this.
Haringey Council (201914247)
The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation for consequential damage to the resident’s possessions, and remedial works to the resident’s property.
Network Homes Limited (202112603)
The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual exchange.
Newham Council (202017405)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.
Optivo (202110229)
The complaint is about: The landlord’s handling of the resident’s reports of excessive noise transference from a neighbouring property. The landlord’s complaints handling.
Orbit Group Limited (202006952)
REPORT COMPLAINT 202006952 Orbit Group Limited 3 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Hyde Housing Association Limited (202011049)
The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint handling.
East Devon District Council (202100382)
This complaint is about the landlord’s handling of external repairs to the resident’s property, including: External painting, rendering and facias. Low water pressure and concerns about a leak under the property. Soakaway.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)