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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Maladministration ×

Showing 1,143 of 16,595 decisions matching "london"

Decisions

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14 May 2025 Maladministration London Borough of Tower Hamlets (202323207) Case 202323207 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of antisocial behaviour (ASB) and harassment against the leaseholder from her neighbour. 13 May 2025 Maladministration Haringey London Borough Council (202324341) Case 202324341 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints. 13 May 2025 Maladministration London Borough of Camden Council (202329817) Case 202329817 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 13 May 2025 Maladministration London Borough of Lambeth (202306806) Case 202306806 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of guttering repairs, pointing, and painting works at the resident’s building. 13 May 2025 Maladministration London Borough of Lambeth (202321721) Case 202321721 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of water ingress into his flat. The Ombudsman has … 12 May 2025 Maladministration Haringey London Borough Council (202329072) Case 202329072 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould … 12 May 2025 Maladministration London Borough of Barking and Dagenham (202326813) Case 202326813 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The … 12 May 2025 Maladministration London Borough of Havering Council (202404302) Case 202404302 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint. 12 May 2025 Maladministration London Borough of Newham (202421004) Case 202421004 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s wet room repairs, including shower screen, damp and mould, and … 12 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305700) Case 202305700 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of repairs to a communal lift. 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202217416) Case 202217416 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. … 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202317243) Case 202317243 · Managing Relations The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated … 7 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202348214) Case 202348214 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the … 6 May 2025 Maladministration London Borough of Camden Council (202322539) Case 202322539 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also … 6 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202301773) Case 202301773 · Responsive repairs/activity The landlord’s handling of repairs to the front door and windows. 2 May 2025 Maladministration London Borough of Lambeth (202418715) Case 202418715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated … 30 Apr 2025 Maladministration City of London Corporation (202322550) Case 202322550 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s queries and concerns about a major works programme. The Ombudsman … 30 Apr 2025 Maladministration London Borough of Camden Council (202407729) Case 202407729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste … 30 Apr 2025 Maladministration London Borough of Harrow (202345085) Case 202345085 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external … 30 Apr 2025 Maladministration London Borough of Hillingdon (202322717) Case 202322717 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. 30 Apr 2025 Maladministration London Borough of Islington (202301334) Case 202301334 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns … 30 Apr 2025 Maladministration London Borough of Lambeth (202219263) Case 202219263 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. The Ombudsman has also … 30 Apr 2025 Maladministration London Borough of Lambeth (202327193) Case 202327193 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the … 30 Apr 2025 Maladministration London Borough of Lewisham (202408551) Case 202408551 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports … 30 Apr 2025 Maladministration London Borough of Lewisham (202418158) Case 202418158 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a leak and subsequent damage, including damp and … 30 Apr 2025 Maladministration London Borough of Tower Hamlets (202329830) Case 202329830 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has … 30 Apr 2025 Maladministration London Borough of Waltham Forest (202425232) Case 202425232 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the resident’s reported damp and mould in her home. response to the … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (202329734) Case 202329734 · Managing Relations The complaint is about the landlord’s response to the resident’s request to replace her windows and doors. The Ombudsman has … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202233208) Case 202233208 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress into the property. The associated complaint. 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202346173) Case 202346173 · Financial The complaint is about the landlord’s response to the resident’s requests for: information on the service charges for the 2024 … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202404648) Case 202404648 · Financial The complaint is about the landlord’s handling of the resident’s service charge refund. 29 Apr 2025 Maladministration London Borough of Brent (202328862) Case 202328862 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s reports of repairs to the roof and guttering, communal wall … 29 Apr 2025 Maladministration London Borough of Hillingdon (202323642) Case 202323642 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment … 29 Apr 2025 Maladministration London Borough of Lewisham (202419068) Case 202419068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp, and mould. Reports of toilet repair … 29 Apr 2025 Maladministration London & Quadrant Housing Trust (202414935) Case 202414935 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of repairs required to unlevel flooring and internal openings. 28 Apr 2025 Maladministration London & Quadrant Housing Trust (202320315) Case 202320315 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise transference from other properties in the building. … 24 Apr 2025 Maladministration Haringey London Borough Council (202341320) Case 202341320 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s … 24 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202426557) Case 202426557 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate … 24 Apr 2025 Maladministration London Borough of Lambeth (202228806) Case 202228806 · Estate Management The complaint is about the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, … 24 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202327478) Case 202327478 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of drainage issues in his garden. The landlord’s complaint … 23 Apr 2025 Maladministration London Borough of Camden Council (202332543) Case 202332543 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman … 23 Apr 2025 Maladministration London Borough of Redbridge (202409090) Case 202409090 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to … 22 Apr 2025 Maladministration London Borough of Barnet (202323383) Case 202323383 · Responsive repairs/activity This complaint is about the landlord’s handling of water ingress at the property. 22 Apr 2025 Maladministration London Borough of Lambeth (202316552) Case 202316552 · Responsive repairs/activity This complaint is about the landlord’s handling of reports of water ingress and subsequent repairs. 22 Apr 2025 Maladministration London & Quadrant Housing Trust (202313879) Case 202313879 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of flooding in the carpark which caused damage to … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202213195) Case 202213195 · Managing Relations The complaint is about the landlord’s handling of reports of repairs to communal doors and safety concerns. The Ombudsman has … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202322819) Case 202322819 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for it to install a larger bath in the … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202400354) Case 202400354 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of repairs to the chimney. 17 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202327447) Case 202327447 · Local Authority / ALMO or TMO The complaint is about the landlord's: Offer of compensation for its handling of a repair to a hole in paving … 17 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202346836) Case 202346836 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that …