London Borough of Lambeth (202438366)
The complaint is about the landlord’s handling of reports of damp and mould and the associated repair.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202430695)
The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to the resident’s concerns about ventilation and condensation. Handling of the resident’s request for a management transfer. We have also investigated the landlord’s handling of the associated complaint.
London Borough of Hammersmith and Fulham (202438884)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
London Borough of Islington (202332777)
The complaint is about the landlord’s response to the resident’s concerns about asbestos.
London Borough of Barnet (202410299)
This complaint is about the landlord’s response to repairs to the balcony door.
London & Quadrant Housing Trust (202434694)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
London & Quadrant Housing Trust (202422078)
The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet.
London Borough of Hackney (202429110)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour.
London & Quadrant Housing Trust (202444757)
The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door.
London & Quadrant Housing Trust (202432159)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Lewisham (202400587)
The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. Reports of a broken extractor fan, damp, and mould. Reports of a leak. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202442856)
The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Lewisham (202424214)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London & Quadrant Housing Trust (202411110)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint.
London Borough of Lambeth (202441008)
This complaint is about how the landlord handled the resident’s reports of a leak from above into her property.
London & Quadrant Housing Trust (202234791)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports of concerns about a lack of kitchen storage space. associated complaint.
London & Quadrant Housing Trust (202445877)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Camden Council (202421397)
The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hackney (202333300)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould.
London & Quadrant Housing Trust (202405994)
The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Hammersmith and Fulham (202429269)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
London Borough of Newham (202423147)
The complaint is about the landlord's handling of the resident's service charge queries. This includes queries relating to: CCTV and concierge services. Caretaking services. Repairs to guttering. Services provided by the housing liaison officers. The installation of a new door entry system. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202226971)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling.
London & Quadrant Housing Trust (202440360)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for replacement windows in the property. The Ombudsman has investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (202441299)
This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and mould.
London Borough of Camden Council (202417664)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs.
London Borough of Tower Hamlets (202333743)
The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint.
London Borough of Camden Council (202437616)
The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics and damp and mould, the condition of his skylight, ivy growth and a loose gas pipe. The Ombudsman has considered the landlord’s complaint handling.
London Borough of Havering Council (202221930)
The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the associated complaint.
London Borough of Hillingdon (202423080)
This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging trees at her property.
London Borough of Lambeth (202413387)
This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain blockages and repairs in her bathrooms. Request for a renewal of the doors and windows in the property. Associated complaint.
London & Quadrant Housing Trust (202425066)
The complaint is about the landlord’s response to the resident’s report of a leak, causing damp and mould.
London & Quadrant Housing Trust (202429859)
The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202425991)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint.
London Borough of Barnet (202428033)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the drains, damp, and mould. Associated complaint.
London Borough of Hackney (202426908)
The complaint is about the landlord’s response to the resident’s reports about damp and mould and leaks in the property.
London Borough of Havering Council (202320506)
The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the communication around this. We have also considered the landlord’s handling of the associated complaint.
London Borough of Lambeth (202428007)
The complaint concerns the landlord’s handling of the resident’s: Reports of multiple repair issues, including leaks, damp and mould. Complaint.
London & Quadrant Housing Trust (202337516)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s complaint.
London Borough of Barnet (202435181)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
London Borough of Newham (202312675)
The complaint is about the landlord’s response to the resident’s reports of: A pest infestation and a request for temporary accommodation Repairs to the drains
London & Quadrant Housing Trust (202318995)
The complaint is about the landlord’s handling of the resident’s: reports of repairs to: the bedroom wardrobe. the communal door handle and entry system. reports of pests in the building and the condition of the bin room. enquiry about rent. associated complaint.
London Borough of Barnet (202437630)
The complaint is about the landlord’s handling of leaks from the property above the resident’s.
London Borough of Islington (202330834)
The complaint is about the landlord's handling of repairs to a wall in the resident’s garden.
London Borough of Wandsworth (202419149)
The complaint is about the landlord’s: Response to the resident’s concerns about leaks into her property. Complaints handling.
Haringey London Borough Council (202332464)
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the landlord’s complaint handling.
London Borough of Islington (202316635)
This complaint is about the landlord’s handling of the resident’s mutual exchange.
London Borough of Lambeth (202422146)
The complaint is about the landlord’s handling of: Repairs in the resident’s kitchen following a leak from an upstairs flat. Damp and mould. Window repairs. External drainage repairs. We have also considered the landlord’s complaint handling.
Haringey London Borough Council (202314857)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp and mould. Associated complaint.
London Borough of Lambeth (202423875)
The complaint is about the landlord’s handling of: reports of damp and mould. reports of broken fencing. bathroom works. the complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)