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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Maladministration ×

Showing 994 of 16,595 decisions matching "borough"

Decisions

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17 Mar 2025 Maladministration London Borough of Hackney (202343128) Case 202343128 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Faults to the boiler. Damp and mould. We … 13 Mar 2025 Maladministration Crawley Borough Council (202329723) Case 202329723 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to an uneven communal pavement and drain. The associated complaint. 13 Mar 2025 Maladministration Haringey London Borough Council (202314617) Case 202314617 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a refund request for fire doors that it did not install. 13 Mar 2025 Maladministration London Borough of Lambeth (202317042) Case 202317042 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 12 Mar 2025 Maladministration Rochdale Boroughwide Housing Limited (202322133) Case 202322133 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about maintaining the shared lawn. The resident’s reports of … 12 Mar 2025 Maladministration Waverley Borough Council (202413277) Case 202413277 · Information and data management The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also … 10 Mar 2025 Maladministration Royal Borough Of Greenwich (202234801) Case 202234801 · Financial The complaint is about the landlord’s response to the resident’s reports of: Water leaks from flooding and a blocked drain. … 7 Mar 2025 Maladministration Luton Borough Council (202234460) Case 202234460 · Financial The complaint is about the landlord’s handling of the resident’s queries about waste management charges. 4 Mar 2025 Maladministration Royal Borough Of Greenwich (202310421) Case 202310421 · Occupancy Rights The complaint is about the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange … 28 Feb 2025 Maladministration Ipswich Borough Council (202309538) Case 202309538 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the … 28 Feb 2025 Maladministration London Borough of Barking and Dagenham (202318685) Case 202318685 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Planning and completing tree works. The resident’s complaint. 28 Feb 2025 Maladministration London Borough of Barnet (202234656) Case 202234656 · Old Complaints Handling categories The complaint is about: The landlord’s handling of a leak. The associated complaint. 28 Feb 2025 Maladministration London Borough of Harrow (202333489) Case 202333489 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The … 28 Feb 2025 Maladministration London Borough of Lambeth (202316526) Case 202316526 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter. 28 Feb 2025 Maladministration Royal Borough of Kensington and Chelsea (202313802) Case 202313802 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A leak affecting the resident’s property including the repairs and the level … 28 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202341441) Case 202341441 · Old Property Condition categories The complaint concerns the landlord’s response to the resident’s report of an unsafe electricity meter in the outhouse due to … 27 Feb 2025 Maladministration Haringey London Borough Council (202213901) Case 202213901 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about … 27 Feb 2025 Maladministration London Borough of Harrow (202317581) Case 202317581 · Financial The complaint is about the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There … 27 Feb 2025 Maladministration London Borough of Islington (202316876) Case 202316876 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to restrict the resident’s heating and hot water. 25 Feb 2025 Maladministration London Borough of Camden Council (202318181) Case 202318181 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s … 25 Feb 2025 Maladministration London Borough of Lewisham (202409565) Case 202409565 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of … 25 Feb 2025 Maladministration Royal Borough Of Greenwich (202336741) Case 202336741 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour. 24 Feb 2025 Maladministration London Borough of Harrow (202346881) Case 202346881 · Old Complaints Handling categories The complaint is about the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint … 21 Feb 2025 Maladministration London Borough of Croydon (202338569) Case 202338569 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property and handling of her request for a … 21 Feb 2025 Maladministration Sandwell Metropolitan Borough Council (202400656) Case 202400656 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident’s neighbour. The Ombudsman has … 21 Feb 2025 Maladministration Swindon Borough Council (202302293) Case 202302293 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns that the central heating system was defective, which had … 20 Feb 2025 Maladministration London Borough of Brent (202319729) Case 202319729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of noise from a lift in the adjoining property. This report … 20 Feb 2025 Maladministration London Borough of Ealing (202341189) Case 202341189 · Managing Relations The complaint is about the landlord’s handling of: Reports of a rodent infestation at the property. The resident’s concerns regarding … 19 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202218237) Case 202218237 · Old Property Condition categories This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a … 19 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202334065) Case 202334065 · Old Complaints Handling categories The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint. 17 Feb 2025 Maladministration London Borough of Ealing (202340627) Case 202340627 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: Damp and mould. The repositioning of the wash … 14 Feb 2025 Maladministration London Borough of Barnet (202344183) Case 202344183 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent complaint. 13 Feb 2025 Maladministration London Borough of Harrow (202300469) Case 202300469 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. … 12 Feb 2025 Maladministration Haringey London Borough Council (202211631) Case 202211631 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to … 12 Feb 2025 Maladministration London Borough of Lambeth (202411513) Case 202411513 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s: Reports of water ingress and associated outstanding repairs. Complaint. This … 12 Feb 2025 Maladministration London Borough of Lewisham (202340776) Case 202340776 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a leak and associated repairs. The Ombudsman has also considered … 11 Feb 2025 Maladministration London Borough of Hackney (202404395) Case 202404395 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs to the balcony door and windows. 5 Feb 2025 Maladministration London Borough of Redbridge (202230847) Case 202230847 · Local Authority / ALMO or TMO The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the … 31 Jan 2025 Maladministration Brentwood Borough Council (202315073) Case 202315073 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 31 Jan 2025 Maladministration London Borough of Barking and Dagenham (202304320) Case 202304320 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint. 31 Jan 2025 Maladministration Royal Borough Of Greenwich (202319710) Case 202319710 · Old Estate Management categories The complaint is about the landlord’s handling of the residents reports of: Repairs to his windows and doors. Repairs to … 30 Jan 2025 Maladministration Broxtowe Borough Council (202408760) Case 202408760 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould. 30 Jan 2025 Maladministration Gateshead Metropolitan Borough Council (202222194) Case 202222194 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Roof repairs. Damp and mould. Electrical repairs. 30 Jan 2025 Maladministration London Borough of Lambeth (202308316) Case 202308316 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of, and response to, the resident’s reports of anti-social behaviour (ASB), and her … 30 Jan 2025 Maladministration London Borough of Lambeth (202400048) Case 202400048 · Old Complaints Handling categories The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the … 30 Jan 2025 Maladministration Royal Borough Of Greenwich (202314199) Case 202314199 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also … 29 Jan 2025 Maladministration Haringey London Borough Council (202233543) Case 202233543 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had … 29 Jan 2025 Maladministration London Borough of Newham (202301675) Case 202301675 · Old Complaints Handling categories The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a … 29 Jan 2025 Maladministration Royal Borough Of Greenwich (202338787) Case 202338787 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 28 Jan 2025 Maladministration London Borough of Croydon (202303078) Case 202303078 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management …