Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202416217 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 October 2025 Background The resident is the shared owner of the property under a […]
Decision Case ID 202428548 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives on his own in a bungalow. He has long […]
Decision Case ID 202339195 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident has a secure tenancy with the […]
The complaint is about the landlord’s: Handling of reports about the condition of the front door and windows. Failure to recognise and record a resident’s vulnerabilities. The Ombudsman has also considered the landlord’s complaint handling.
Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The resident lives in a 1-bedroom […]
Decision Case ID 202336683 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 22 October 2025 Background The resident lives in a 3-bed house. Following planned […]
Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident, a foster parent, has lived in the property, […]
Decision Case ID 202413432 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 1-bedroom ground-floor flat, which is part of […]
Decision Case ID 202333072 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident was a secured tenant of the landlord between July […]
Decision Case ID 202429299 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure tenancy Date 21 October 2025 Background The resident has a secure tenancy with the […]
Decision Case ID 202429307 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is an end of terrace house. The resident’s […]
The complaint is about the landlord’s handling of communal flooring replacement at the property. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs following a leak.
Decision Case ID 202417299 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 4-bedroom terraced house with her partner […]
Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]
The complaint is about the landlord’s handling of the resident’s concerns regarding repairs and maintenance matters, and her associated complaint.
Decision Case ID 202502748 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The property is a mid-terraced house. The resident initially reported […]
Decision Case ID 202345367 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident has an assured tenancy with the landlord. The […]
Decision Case ID 202334587 Decision type Investigation Landlord Tandridge District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident lives in a 1 bedroom property. […]
Decision Case ID 202452992 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 3-bedroom house, where she lives with […]
Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in […]
Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 October 2025 Background The resident is the assured shorthold tenant of […]
The complaint is about the landlord’s: Handling of a leak and the collapse of a ceiling. Complaint handling.
Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom second floor flat. […]
Decision Case ID 202445643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom flat which is located within a […]
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s complaint.
Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom bungalow. She is disabled […]
Decision Case ID 202429318 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident has an assured tenancy with the landlord. She lives in […]
Decision Case ID 202428780 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a 2-bedroom semi-detached house with her husband and […]
Decision Case ID 202421481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 October 2025 Background The resident has been a tenant of the landlord since April […]
Decision Case ID 202427475 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 October 2025 Background The resident lives in a 2-bed flat within a high-rise block. […]
The complaint is about the landlord's handling of: repairs to the roof and gutter and the subsequent damp and mould. the associated complaint.
The complaint is about the landlord’s response to the resident’s request for information regarding the materials used on the building. We have also considered the landlord’s complaint handling as part of the investigation.
Decision Case ID 202337556 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 October 2025 Background The resident lives in a 2-bedroom, second floor flat […]
Decision Case ID 202408862 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 October 2025 Background The resident lives in a 1-bedroom ground-floor flat. What the complaint […]
Decision Case ID 202413205 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 October 2025 Background The resident lives in supported housing. She has complained about how […]
Decision Case ID 202443247 Decision type Investigation Landlord South Cambridgeshire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives in a 1-bedroom […]
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about: The removal of a solar panel. Carpet in the communal area. Our investigation will also consider the landlord’s complaint handling.
Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 October 2025 Background The resident lives in a first floor flat of a block. There […]
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s concerns about service charges for: Ground maintenance. Pest control. We have also considered the landlord’s complaint handling.
Decision Case ID 202407259 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 10 October 2025 Background The resident is a leaseholder of a […]
Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background The property is a […]
The complaint is about the landlord’s handling of antisocial behaviour (ASB), noise and the resident’s request to move. We have also considered the landlord’s complaint handling.
Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 14 October 2025 Background The resident lives with his family in a 2-bedroom flat […]
Decision Case ID 202447347 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a first floor flat. He […]
Decision Case ID 202347293 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 October 2025 Background The resident held an assured tenancy for a ground […]
The complaint is about the landlord’s handling of the resident’s: reports of repairs to the roof and damp and mould. complaints.
Decision Case ID 202426493 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October 2025 Background The resident lives in a 2-bedroom flat with her son. She has […]
Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 October 2025 Background The resident lives in a 1 bedroom, third-floor flat. Some […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |