Islington Council (202234314)
The complaint is about the landlord’s response to the resident’s reports of: Harassment by his neighbour. Noise nuisance. This report will also consider the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202324177)
The complaint is about: The landlord’s handling of a recurring rat infestation. The landlord’s complaint handling.
Sanctuary Housing Association (202331738)
The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs following a fire at a neighbouring property, and damp and mould due to repair delays.
Tower Hamlets Homes (202228598)
The complaint is about the landlord’s handling of reports of a leak, pigeon infestation and a request for scaffolding to be erected by accessing the rear garden. We have also considered the landlord’s complaint handling.
Tower Hamlets Homes (202305909)
The complaint is about the landlord’s: Handling of repairs to the exterior of the resident’s block and delays in removing scaffolding which blocked natural light in to the resident’s property. Complaint handling.
Gateshead Metropolitan Borough Council (202313350)
The complaint is about the landlord’s handling of: The inspection of repairs it completed in 2020 and 2021. Works to the resident’s kitchen.
London Borough of Barnet (202315988)
The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted in damp and mould.
Peabody Trust (202322145)
The complaint is about the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
The Guinness Partnership Limited (202302231)
The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint handling.
The Riverside Group Limited (202314741)
The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the landlord’s complaint handling.
Gentoo Group Limited (202305971)
The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts.
Richmond Housing Partnership Limited (202347109)
The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint. This report will also consider the landlord’s record keeping.
Southwark Council (202331563)
The complaint is about the landlord’s handling of a persistent leak into the resident’s property. This Service has also investigated the landlord’s complaint handling.
Lancaster City Council (202210325)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202215121)
The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. Bathroom taps. Warped floorboards. A report that the resident had been injured within her property. The Ombudsman has also investigated the landlord’s complaint handling.
Sandbourne Housing Association (202324398)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from her neighbour.
London Borough of Newham (202221862)
The complaint is about the landlord’s handling of reports of noise nuisance. The landlord’s complaint handling is also considered.
South Tyneside Council (202342147)
This complaint is about the landlord’s response to the resident’s reports of cold, damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Brighton and Hove City Council (202325482)
The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Her concerns about an overgrown tree in her neighbour’s garden. Her complaint.
Camden Council (202324323)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Southern Housing (202312625)
The complaint is about the landlord’s handling of the resident’s request for information regarding service charges associated with water and fire safety. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Thurrock Council (202401665)
The complaint is about the landlord’s handling of the resident’s concerns about staff misconduct. This report has also taken into consideration the landlord’s handling of the associated complaint.
Dacorum Borough Council (202309175)
The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The Ombudsman will also investigate the landlord’s knowledge and information management.
The Riverside Group Limited (202304958)
The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation.
Abri Group Limited (202201157)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202327436)
The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due to having no gas supply. Repairs to the bathroom window. The associated complaint
Hyde Housing Association Limited (202233033)
The complaint is about the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202347531)
The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused by blocked drainage. Reports of an infestation of mice. Reports of an overgrown tree in a neighbouring garden Associated complaint.
Notting Hill Genesis (NHG) (202342978)
The complaint is about the landlord’s handling of the resident’s concerns about the changes made by the neighbour to the communal garden.
Bromford Housing Group Limited (202337217)
REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
ForHousing Limited (202343435)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint.
Lambeth Council (202334956)
The complaint is about the landlord’s handling of: Leaks into the property, which caused damp and mould. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
London Borough of Barking and Dagenham (202346624)
The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. The presence of damp and mould in the property. This report also looks at the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202304413)
The complaint is about the landlord’s handling of the resident’s reports of a washing machine repair. The Ombudsman has also considered the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202301459)
The complaint is about the landlord’s handling of the resident’s reports of a repair to the roof, due to a leak.
Southern Housing (202221251)
The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports of damp and mould in the property. Complaint handling.
Wandsworth Council (202309321)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202304843)
The complaint is about the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. Concerns about her rent arrears. Allegation of theft. Kitchen and bathroom refurbishment. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202313599)
The complaint is about the landlord's handling of the resident’s reports about leaks.
A2Dominion South Limited (202300917)
The complaint is about the landlord’s handling of the resident’s: Concerns over money missing from a sinking fund. Complaint.
City of Westminster Council (202229076)
The complaint is about: The landlord’s response to the resident’s reports of no heating or hot water and request for an electric boiler . The landlord’s handling of the resident's complaint.
Clarion Housing Association Limited (202327179)
The complaint is about the landlord’s handling of: The installation of a new kitchen. The resident’s reports of staff attending without a scheduled appointment. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202344118)
The complaint is about: The landlord’s handling of the resident’s reports of ASB from her neighbour. The landlord’s handling of the complaint.
Cobalt Housing Limited (202218996)
The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including damp and mould; complaints handling.
Freebridge Community Housing Limited (202324812)
The complaint is about the landlord’s handling of: A rodent infestation. Damp and mould in the property. The resident’s compensation claims for damaged belongings. This Service will also investigate the landlord’s complaint handling.
Freebridge Community Housing Limited (202347029)
The complaint is about the landlord’s: Handling of the resident’s reports about leaks, damp and mould. Response to the associated complaint. Record keeping.
Haringey London Borough Council (202218084)
The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202215245)
The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and internal decoration works.
Hyde Housing Association Limited (202234131)
The complaint is about the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement of service charges relating to the lift. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Hyde Housing Association Limited (202234547)
The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s management of repairs at the property. The landlord’s handling of pest control issues. The landlord’s handling of the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)