West Kent Housing Association (202214015)
The complaint is about the landlord's decision to remove the hardwired lifeline.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Gentoo Group Limited (202218794)
The complaint is about the landlord’s handling of its proposals to remove the resident’s garage and driveway as part of its regeneration scheme.
Notting Hill Genesis (NHG) (202214808)
The complaint is about the landlord’s: Response to reports of leaks at the property. Response to damp and mould at the property. Knowledge and information management. Complaint handling.
Sanctuary Housing Association (202214329)
The complaint is about the landlord’s handling of the: kitchen flooring replacement works; and kitchen base units renewal works.
Clarion Housing Association Limited (202211593)
The complaint is about the landlord’s handling of reports of a foul odour at the property. This Service has also considered the landlord’s: complaint handling. record keeping.
Joseph Rowntree Housing Trust (202221489)
The complaint is about the landlord's response to the resident’s reports of repairs to her windows and front door.
Sovereign Network Homes (202218988)
The complaint is about the landlord's handling of repairs to the communal lift.
The Guinness Partnership Limited (202211533)
The complaint is about the landlord's response to the delay in the sale of the resident’s property following his death.
East Devon District Council (202123784)
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of heating issues; handling of the resident's reports of window issues.
Home Group Limited (202221234)
The landlord’s handling of the resident’s report of a rodent infestation. The associated complaint.
London Borough of Redbridge (202223569)
The complaint concerns: The landlord’s handling of the replacement of the property’s front door. The associated formal complaint into the issue.
Notting Hill Genesis (NHG) (202014457)
This is about the landlords handling of: Roof leaks. Damp and mould at the resident’s property. The associated complaint. Record keeping.
Tower Hamlets Homes (202218547)
The complaint is about the landlord's handling of repairs to the centralised control system for the internal extractor fans.
Wandle Housing Association Limited (202219681)
The complaint is about the landlord's response to the resident’s: Reports of damp and mould as well as cracks in the walls of the property. Request for a permanent decant.
Wokingham Borough Council (202205406)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Birmingham City Council (202225222)
The landlord’s handling of repairs to the kitchen following a leak in the bathroom. The landlord’s complaint handling has also been investigated including the resident’s request for compensation.
Hammersmith and Fulham Council (202221125)
The complaint is about the landlord’s: response to the resident’s concerns about his personal possessions following a fire at his property; complaints handling.
Westminster City Council (202202872)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to various parts of the property, partly due to water damage. Reports of damage to the wooden floor of the property. Formal Complaint.
Adur District Council (202006352)
The complaint is about the landlord’s:
Chelmer Housing Partnership Limited (202221244)
The complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of the associated complaint.
Gateshead Metropolitan Borough Council (202116999)
The complaint is about the landlord’s response to the resident’s: Reports of a leak, damage to the property and subsequent request for a decant. Related complaint.
London Borough of Barking and Dagenham (202210257)
The complaint is about: The landlord's handling of the replacement of the resident's windows. The landlord's complaint handling.
Metropolitan Thames Valley Housing (MTV) (202216564)
The complaint is about the landlord’s handling of: cyclical repairs to the windows and external doors on the estate; and the associated complaint.
Peabody Trust (202202917)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) as well as the formal complaint.
Southampton City Council (202202900)
The complaint is about the landlord's handling of the resident's reports of rodent infestation.
The Guinness Partnership Limited (202219562)
This complaint is about the landlord’s: response to the resident’s concerns about its handling of major works; complaint handling.
LiveWest Homes Limited (202219939)
The complaint is about the landlord’s handling of the resident’s reports of bird faeces at the entrance of the building.
Thirteen Housing Group Limited (202216348)
The complaint is about the landlord's handling of the resident’s kitchen repairs.
Birmingham City Council (202201323)
The complaint is about: The landlord’s handling of the resident’s property boundary dispute and her reports of fly-tipping. The landlord’s complaint handling.
Homes Plus Limited (202109576)
The complaint is about the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. This report also examines the landlord’s record keeping.
Hyde Housing Association Limited (202114466)
The complaint is about the landlord’s response to the resident’s: concerns about the price of their energy bills, following the installation of a new boiler. request for a replacement boiler. request to be moved from their property. associated complaint.
Southern Housing Group Limited (202107312)
The complaint concerns the landlord’s handling of the resident’s: Reports of damp and mould within the property. Request for a priority move to alternative housing. Related complaint.
Welwyn Hatfield Borough Council (202122294)
The complaint is about: the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s response to the resident’s reports of damage to her belongings and flooring because of the leak, damp, mould and associated repairs. This investigation also considers the landlord’s complaint handling.
Westminster City Council (202211865)
The complaint is about the landlord’s handling of: Improvement works in the resident’s property. The associated complaint.
A2Dominion Housing Group Limited (202126302)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Clarion Housing Association Limited (202208650)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in her bathroom and kitchen. The Ombudsman has also considered the landlord’s complaint handling and record keeping as part of the assessment.
A2Dominion Housing Group Limited (202216864)
The complaint is about: The landlord’s handling of repairs to the communal lift. The landlord’s subsequent complaint handling.
Bromford Housing Group Limited (202210356)
The complaint is about the landlord’s: handling of requests for repairs to the porch; handling of requests for repairs to the garden path, and; response to requests it make reasonable adjustments when arranging repairs appointments. The Ombudsman has decided to consider the landlord's complaint handling as part of this investigation.
‘Johnnie’ Johnson Housing Trust Limited (202116565)
The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling.
Peabody Trust (202200039)
This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of the resident’s associated formal complaint.
Cheltenham Borough Homes Limited (202216212)
The complaint is about the landlord’s handling of: a request for retrospective consent for building works; and the associated complaint.
Harlow District Council (202222305)
The complaint about the landlord’s handling of: The resident’s reports of water ingress, damp and mould at the property. Complaint handling. This report also examines the landlord’s record keeping.
Lambeth Council (202114942)
The complaint is about the landlord’s handling of the resident’s complaint following a flood at his property.
London Borough of Hackney (202219315)
The complaint is about the landlord’s handling of the resident’s reports of a leak and resulting damage affecting her property.
London & Quadrant Housing Trust (L&Q) (202120759)
The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the block he owned a shared-ownership property in, to enable him to complete the sale of the property; The landlord’s response to the resident’s request that it buy-back his shared ownership …
The Riverside Group Limited (202214546)
The complaint is about the landlord’s handling of the resident’s report of a nuisance caused by an overgrown tree.
Thirteen Housing Group Limited (202204655)
The complaint is about the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202216788)
The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The associated complaint.
Paragon Asra Housing Limited (202120242)
The complaint is about: The compensation offered by the landlord for its handling of the resident’s reports of damp and mould at the property. The landlord’s complaint handling.
Swan Housing Association Limited (202211196)
The complaint is about the landlord’s handling of reports of damp and mould and associated repairs.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)