Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "london" × Outcome: Maladministration ×

Showing 1,143 of 16,595 decisions matching "london"

Decisions

Most recent first
30 May 2025 Maladministration Haringey London Borough Council (202338198) Case 202338198 · Managing Relations The complaint is about the landlord's handling of: Roof repairs. Complaint handling. 30 May 2025 Maladministration London Borough of Camden Council (202410608) Case 202410608 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of a roof leak, damp and mould. Complaint handling. 30 May 2025 Maladministration London Borough of Islington (202320156) Case 202320156 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of external repairs to brickwork and a window frame. 30 May 2025 Maladministration London Borough of Islington (202346403) Case 202346403 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 30 May 2025 Maladministration London Borough of Islington (202422140) Case 202422140 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, … 29 May 2025 Maladministration London Borough of Barking and Dagenham (202326483) Case 202326483 · Old Property Condition categories The complaint is about the landlord’s handling of: Reports of a broken bathroom extractor fan. Reports of a broken window. … 29 May 2025 Maladministration London Borough of Hackney (202417345) Case 202417345 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 29 May 2025 Maladministration London Borough of Hackney (202425669) Case 202425669 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould, and the associated repairs. 29 May 2025 Maladministration London Borough of Lambeth (202424802) Case 202424802 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent … 29 May 2025 Maladministration London Borough of Lambeth (202434327) Case 202434327 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak in her kitchen. This report has … 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202418392) Case 202418392 · Managing Relations The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, … 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202424163) Case 202424163 · Responsive repairs/activity The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen. 29 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202427925) Case 202427925 · Managing Relations The complaint is about the landlord’s handling of: Water leaks from the flat above, including repairs and damp and mould. … 28 May 2025 Maladministration London Borough of Hammersmith and Fulham (202421435) Case 202421435 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for it to replace the windows and her concerns … 28 May 2025 Maladministration London Borough of Islington (202326754) Case 202326754 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) regarding noise transfer; the associated complaint. 28 May 2025 Maladministration London Borough of Lambeth (202329603) Case 202329603 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Repair requests for windows Reports of damp and mould The … 28 May 2025 Maladministration London Borough of Lewisham (202217704) Case 202217704 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Roof and loft repairs. The complaint. 27 May 2025 Maladministration Haringey London Borough Council (202325584) Case 202325584 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 May 2025 Maladministration London Borough of Barnet (202326593) Case 202326593 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the communal door. Reports of leaks and the associated damage. 27 May 2025 Maladministration London Borough of Camden Council (202310255) Case 202310255 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the associated … 27 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202434596) Case 202434596 · Managing Relations The complaint is about the: Landlord’s handling of snagging works. Letter the landlord issued following an altercation. We have also … 23 May 2025 Maladministration Haringey London Borough Council (202423177) Case 202423177 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. … 23 May 2025 Maladministration London Borough of Camden Council (202215702) Case 202215702 · Local Authority / ALMO or TMO REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 23 May 2025 Maladministration London Borough of Newham (202301460) Case 202301460 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s request for a breakdown of service charges, with supporting evidence. … 23 May 2025 Maladministration London Borough of Wandsworth (202401648) Case 202401648 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint. 23 May 2025 Maladministration London & Quadrant Housing Trust (202428880) Case 202428880 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence. The associated complaint. 23 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202313414) Case 202313414 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a broken immersion heater and his request for … 23 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202412073) Case 202412073 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns that cleaning and management services were not being provided. … 22 May 2025 Maladministration London Borough of Hackney (202415136) Case 202415136 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the … 22 May 2025 Maladministration London Borough of Lambeth (202225033) Case 202225033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of water ingress, damp, and mould in the resident’s bedroom. The … 20 May 2025 Maladministration London Borough of Camden Council (202326521) Case 202326521 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to the communal front door following a forced entry to … 20 May 2025 Maladministration London Borough of Lambeth (202318964) Case 202318964 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Boiler repairs boiler and the installation of a new boiler. The installation … 20 May 2025 Maladministration London Borough of Lewisham (202428707) Case 202428707 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above and subsequent … 20 May 2025 Maladministration London Borough of Newham (202232963) Case 202232963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered … 20 May 2025 Maladministration London & Quadrant Housing Trust (202315612) Case 202315612 · Information and data management The complaint is about the landlord’s handling of: Repairs in the bathroom to the tiling, sink, bath panel, light and … 20 May 2025 Maladministration London & Quadrant Housing Trust (202418159) Case 202418159 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s … 19 May 2025 Maladministration London Borough of Camden Council (202331237) Case 202331237 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of noise nuisance. The resident’s request for rehousing. Compensation offered following … 17 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202307107) Case 202307107 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about parking and antisocial behaviour (ASB). The associated complaint. 16 May 2025 Maladministration London Borough of Islington (202323888) Case 202323888 · Local Authority / ALMO or TMO The complaint is about the landlords handling of the resident’s requests for it to: Repair plaster in the hallway. Relocate … 16 May 2025 Maladministration London Borough of Lambeth (202423025) Case 202423025 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of water ingress at the property. We have also investigated the landlord’s complaint … 16 May 2025 Maladministration London Borough of Lambeth (202431586) Case 202431586 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have … 16 May 2025 Maladministration London & Quadrant Housing Trust (202409617) Case 202409617 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about a window repair. Associated complaint. 16 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202321865) Case 202321865 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about issues with the flower bed in her garden. 15 May 2025 Maladministration London Borough of Hackney (202324924) Case 202324924 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of residue in the property. 15 May 2025 Maladministration London Borough of Lambeth (202322692) Case 202322692 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Window repairs. Boiler repairs. We have also investigated the landlord’s complaint handling. 15 May 2025 Maladministration London Borough of Lambeth (202408323) Case 202408323 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of damp and mould in the property. We have … 15 May 2025 Maladministration London & Quadrant Housing Trust (202348138) Case 202348138 · Managing Relations The complaint is about the landlord’s handling of repairs to a leak through the bedroom ceiling. The Ombudsman has also … 15 May 2025 Maladministration London & Quadrant Housing Trust (202421680) Case 202421680 · Managing Relations REPORT COMPLAINT 202421680 London & Quadrant Housing Trust (L&Q) 22 September 2025 Our approach The Housing Ombudsman’s approach to investigating … 15 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202307153) Case 202307153 · Financial The complaint is about the landlord’s handling of: The resident’s service charge queries. The resident’s reports about the conduct of … 15 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202434180) Case 202434180 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Repairs. This Service has also …