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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 665 of 16,595 decisions matching "background"

Decisions

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25 Nov 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202433437) Case 202433437 · Old Complaints Handling categories Decision Case ID 202433437 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 25 Nov 2025 Maladministration Sanctuary Housing Association (202418488) Case 202418488 · Managing Relations Decision Case ID 202418488 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 25 November … 25 Nov 2025 Maladministration Sanctuary Housing Association (202504313) Case 202504313 · Managing Relations Decision Case ID 202504313 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Maladministration Southern Housing (202331162) Case 202331162 · Managing Relations Decision Case ID 202331162 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Maladministration Torus62 Limited (202341651) Case 202341651 · ASB/Abuse/Nuisance Decision Case ID 202341651 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Maladministration Watford Community Housing Trust (202207230) Case 202207230 · Financial Decision Case ID 202207230 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Maladministration Worthing Homes Limited (202407292) Case 202407292 · ASB/Abuse/Nuisance Decision Case ID 202407292 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 24 Nov 2025 Maladministration Clarion Housing Association Limited (202432689) Case 202432689 · Managing Relations Decision Case ID 202432689 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Maladministration GreenSquareAccord Limited (202504098) Case 202504098 · Responsive repairs/activity Decision Case ID 202504098 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 … 24 Nov 2025 Maladministration Home Group Limited (202428899) Case 202428899 · Managing Relations Decision Case ID 202428899 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 … 24 Nov 2025 Maladministration London Borough of Croydon (202405151) Case 202405151 · Local Authority / ALMO or TMO Decision Case ID 202405151 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 24 Nov 2025 Maladministration London Borough of Lambeth (202500618) Case 202500618 · Local Authority / ALMO or TMO Decision Case ID 202500618 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 24 Nov 2025 Maladministration London & Quadrant Housing Trust (202338305) Case 202338305 · Managing Relations Decision Case ID 202338305 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Maladministration North Tyneside Council (202415425) Case 202415425 · Managing Relations Decision Case ID 202415425 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Nov 2025 Maladministration One Housing Group Limited (202341847) Case 202341847 · Managing Relations Decision Case ID 202341847 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Maladministration Peabody Trust (202431209) Case 202431209 · Managing Relations Decision Case ID 202431209 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 … 24 Nov 2025 Maladministration Peabody Trust (202441501) Case 202441501 · Managing Relations Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 … 24 Nov 2025 Maladministration Places for People Group Limited (202331688) Case 202331688 · Managing Relations Decision Case ID 202331688 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Maladministration Southern Housing (202432188) Case 202432188 · Managing Relations Decision Case ID 202432188 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 24 Nov 2025 Maladministration Stonewater Limited (202505383) Case 202505383 · Managing Relations Decision Case ID 202505383 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 21 Nov 2025 Maladministration Clarion Housing Association Limited (202428301) Case 202428301 · Health and Safety (inc. building safety) Decision Case ID 202428301 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Maladministration Hyde Housing Association Limited (202331108) Case 202331108 · Managing Relations Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Maladministration London Borough of Islington (202429991) Case 202429991 · ASB/Abuse/Nuisance Decision Case ID 202429991 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 Maladministration London & Quadrant Housing Trust (202430309) Case 202430309 · Managing Relations Decision Case ID 202430309 and 202448811 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy … 21 Nov 2025 Maladministration Pinnacle Affordable Homes Ltd (202510667) Case 202510667 · For profit Decision Case ID 202510667 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy … 21 Nov 2025 Maladministration Southwark Council (202428472) Case 202428472 · Managing Relations Decision Case ID 202428472 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 20 Nov 2025 Maladministration Clarion Housing Association Limited (202418621) Case 202418621 · Managing Relations Decision Case ID 202418621 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 20 Nov 2025 Maladministration London Borough of Camden Council (202328620) Case 202328620 · Financial Decision Case ID 202328620 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 20 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202347227) Case 202347227 · ASB/Abuse/Nuisance Decision Case ID 202347227 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 20 Nov 2025 Maladministration London Borough of Lambeth (202334817) Case 202334817 · Local Authority / ALMO or TMO Decision Case ID 202334817 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Maladministration Notting Hill Genesis (202333817) Case 202333817 · Health and Safety (inc. building safety) Decision Case ID 202333817 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Nov 2025 Maladministration Notting Hill Genesis (202410238) Case 202410238 · ASB/Abuse/Nuisance Decision Case ID 202410238 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 20 Nov 2025 Maladministration Soha Housing Limited (202334096) Case 202334096 · ASB/Abuse/Nuisance Decision Case ID 202334096 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Nov 2025 Maladministration Southern Housing (202222548) Case 202222548 · Managing Relations Decision Case ID 202222548 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November … 20 Nov 2025 Maladministration Southern Housing (202428730) Case 202428730 · Financial Decision Case ID 202428730 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November … 20 Nov 2025 Maladministration Southwark Council (202415795) Case 202415795 · Local Authority / ALMO or TMO Decision Case ID 202415795 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 19 Nov 2025 Maladministration London Borough of Camden Council (202335140) Case 202335140 · Local Authority / ALMO or TMO Decision Case ID 202335140 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Nov 2025 Maladministration Milton Keynes City Council (202343176) Case 202343176 · Managing Relations Decision Case ID 202343176 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 … 19 Nov 2025 Maladministration One Housing Group Limited (202411969) Case 202411969 · Managing Relations Decision Case ID 202411969 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Nov 2025 Maladministration Oxford City Council (202316703) Case 202316703 · Managing Relations Decision Case ID 202316703 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Nov 2025 Maladministration Peabody Trust (202216787) Case 202216787 · ASB/Abuse/Nuisance Decision Case ID 202216787 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 19 November … 19 Nov 2025 Maladministration Rotherham Metropolitan Borough Council (202328138) Case 202328138 · Financial Decision Case ID 202328138 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 19 Nov 2025 Maladministration Windrush Alliance UK Community Interest Company (202331964) Case 202331964 · Managing Relations Decision Case ID 202331964 Decision type Investigation Landlord Windrush Alliance UK Community Interest Company Landlord type Housing Association Occupancy Licence … 18 Nov 2025 Maladministration Amplius Living (202414643) Case 202414643 · Health and Safety (inc. building safety) Decision Case ID 202414643 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 Maladministration Cottsway Housing Association Limited (202347716) Case 202347716 · Managing Relations Decision Case ID 202347716 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Applicant Date 18 … 18 Nov 2025 Maladministration GreenSquareAccord Limited (202347909) Case 202347909 · Managing Relations Decision Case ID 202347909 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 Maladministration Karibu Community Homes Limited (202326587) Case 202326587 · Managing Relations Decision Case ID 202326587 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Maladministration London Borough of Barnet (202452106) Case 202452106 · Managing Relations Decision Case ID 202452106 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 18 Nov 2025 Maladministration Places for People Group Limited (202429127) Case 202429127 · Managing Relations Decision Case ID 202429127 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 18 Nov 2025 Maladministration Salix Homes Limited (202451129) Case 202451129 · ASB/Abuse/Nuisance Decision Case ID 202451129 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 …