Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202207230 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident has been represented by her father in respect of […]
Decision Case ID 202407292 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident and her husband have raised concerns about Anti–social Behaviour (ASB) […]
Decision Case ID 202432689 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident complained to the landlord that it had not resolved […]
Decision Case ID 202504098 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background The resident reported recurring damp and mould in his property to the […]
Decision Case ID 202338305 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a top floor, 2-bedroom flat. She […]
Decision Case ID 202341847 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a block of flats. There is a […]
Decision Case ID 202431209 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background The resident lives in a 2-bed ground floor flat with her […]
Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 November 2025 Background The resident lives in a 2 bedroom flat with her children. Her […]
Decision Case ID 202331688 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The property is a one-bedroom, ground floor flat. The […]
Decision Case ID 202432188 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a 2-bed house with her daughter. In June 2024, […]
Decision Case ID 202505383 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a 3-bedroom house with her 3 children. She […]
Decision Case ID 202428301 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident complained to the landlord about the heating system at […]
Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom house. She has physical and […]
Decision Case ID 202510667 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy Date 21 November 2025 Background The resident has lived in the property with her […]
Decision Case ID 202418621 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The resident complained about the landlord’s response to their report […]
Decision Case ID 202415093 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The landlord installed a new bathroom in the […]
Decision Case ID 202333817 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident reported that the landlord’s contractor attended to carry out an […]
Decision Case ID 202410238 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The property is a 2 bedroom flat. The resident was placed […]
Decision Case ID 202334096 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident was an assured tenant of a 2-bedroom ground floor flat […]
Decision Case ID 202222548 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident has lived in the property, a one-bedroom flat, since 2010. The […]
Decision Case ID 202428730 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident’s tenancy started in December 2023. When she tried to move […]
Decision Case ID 202411969 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 3-bedroom flat on the fourth […]
Decision Case ID 202316703 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 November 2025 Background The resident moved from another social landlord’s property […]
Decision Case ID 202414643 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 2-bedroom house with her children. The tenancy […]
Decision Case ID 202347909 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a first floor flat. She has physical and mental […]
Decision Case ID 202326587 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident has lived in the property, a 3-bedroom house since, […]
Decision Case ID 202429127 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 2-bedroom flat with her partner […]
Decision Case ID 202451129 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 2-bedroom flat on the ground floor […]
Decision Case ID 202505763 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a maisonette. The landlord has recorded on 26 October […]
Decision Case ID 202336251 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background Around November 2022, the resident said she reported several issues […]
Decision Case ID 202451888 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The property is a 1-bedroom maisonette in a block. It has a […]
Decision Case ID 202331886 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has been a tenant at the property since 2005. […]
Decision Case ID 202334695 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident reported that water was coming in through his window into […]
Decision Case ID 202510185 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident moved to the property as a direct let in November […]
Decision Case ID 202401354 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident is a joint tenant of the landlord since 2017. […]
Decision Case ID 202333530 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in a 3-bed flat. The resident had a […]
Decision Case ID 202331910 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 November 2025 Background The resident has been a tenant of the landlord […]
Decision Case ID 202326006 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 November 2025 Background The resident lives in a flat with two other joint […]
Decision Case ID 202409660 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in a 2-bed house with her partner […]
Decision Case ID 202220095 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident has told the landlord that she is vulnerable and […]
Decision Case ID 202405013 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident is a tenant of the landlord, and her tenancy began […]
Decision Case ID 202424775 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives in a ground floor flat. They said they have […]
`Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives in the 1 bedroom 4th […]
Decision Case ID 202336475 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident was in the process of having numerous repairs completed […]
Decision Case ID 202343847 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom property with her […]
Decision Case ID 202423526 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom semi-detached house, her […]
Decision Case ID 202330354 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 3-bedroom house. The tenancy started in July 2019 […]
Decision Case ID 202502462 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has 4 children who are all under 11 […]
Decision Case ID 202317747 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident occupies a 2-bedroom house with her 2 children. The landlord […]
Decision Case ID 202504217 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow with his wife. […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |