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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Maladministration ×

Showing 994 of 16,595 decisions matching "borough"

Decisions

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26 Mar 2026 Maladministration Royal Borough Of Greenwich (202337916) Case 202337916 · Managing Relations Decision Case ID 202337916 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 9 Mar 2026 Maladministration Bury Metropolitan Borough Council (202433636) Case 202433636 · Local Authority / ALMO or TMO The stage 2 response was not aligned with the landlord’s complaints policy. It was dismissive and lacked empathy. 6 Mar 2026 Maladministration London Borough of Lambeth (202422466) Case 202422466 · Local Authority / ALMO or TMO Decision Case ID 202422466 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 5 Mar 2026 Maladministration London Borough of Camden Council (202405037) Case 202405037 · Local Authority / ALMO or TMO Decision Case ID 202405037 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 27 Feb 2026 Maladministration London Borough of Barking and Dagenham (202341562) Case 202341562 · Local Authority / ALMO or TMO Decision Case ID 202341562 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 27 Feb 2026 Maladministration London Borough of Camden Council (202516776) Case 202516776 · Local Authority / ALMO or TMO Decision Case ID 202516776 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 27 Feb 2026 Maladministration London Borough of Camden Council (202527094) Case 202527094 · Local Authority / ALMO or TMO Decision Case ID 202527094 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 27 Feb 2026 Maladministration London Borough of Harrow (202316982) Case 202316982 · Local Authority / ALMO or TMO Decision Case ID 202316982 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority Occupancy Leaseholder Date 27 … 26 Feb 2026 Maladministration Kirklees Metropolitan Borough Council (202316664) Case 202316664 · Local Authority / ALMO or TMO Decision Case ID 202316664 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 26 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202305309) Case 202305309 · Local Authority / ALMO or TMO Decision Case ID 202305309 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 26 Feb 2026 Maladministration London Borough of Wandsworth (202342591) Case 202342591 · Local Authority / ALMO or TMO Decision Case ID 202342591 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration London Borough of Wandsworth (202436927) Case 202436927 · Local Authority / ALMO or TMO Decision Case ID 202436927 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration Royal Borough of Kingston Upon Thames (202524778) Case 202524778 · Local Authority / ALMO or TMO Decision Case ID 202524778 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO … 25 Feb 2026 Maladministration Hinckley and Bosworth Borough Council (202421861) Case 202421861 · Local Authority / ALMO or TMO Decision Case ID 202421861 Decision type Investigation Landlord Hinckley and Bosworth Borough Council Landlord type Local Authority / ALMO or … 25 Feb 2026 Maladministration London Borough of Lewisham (202525114) Case 202525114 · Local Authority / ALMO or TMO Decision Case ID 202525114 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 25 Feb 2026 Maladministration London Borough of Tower Hamlets (202331397) Case 202331397 · ASB/Abuse/Nuisance : Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO … 24 Feb 2026 Maladministration London Borough of Lambeth (202319330) Case 202319330 · Local Authority / ALMO or TMO Decision Case ID 202319330 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 23 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202322934) Case 202322934 · Local Authority / ALMO or TMO Decision Case ID 202322934 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 20 Feb 2026 Maladministration Basildon Borough Council (202335067) Case 202335067 · Local Authority / ALMO or TMO Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Feb 2026 Maladministration London Borough of Camden Council (202320005) Case 202320005 · Local Authority / ALMO or TMO Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Feb 2026 Maladministration Sandwell Metropolitan Borough Council (202408415) Case 202408415 · Local Authority / ALMO or TMO Decision Case ID 202408415 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 18 Feb 2026 Maladministration London Borough of Islington (202327699) Case 202327699 · Local Authority / ALMO or TMO The landlord did not identify the resident’s emails from November 2023 as a formal complaint. This caused a delay in … 17 Feb 2026 Maladministration London Borough of Lambeth (202424377) Case 202424377 · Local Authority / ALMO or TMO Decision Case ID 202424377 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Feb 2026 Maladministration Royal Borough Of Greenwich (202218428) Case 202218428 · Local Authority / ALMO or TMO Decision Case ID 202218428 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 16 Feb 2026 Maladministration Eastbourne Borough Council (202418573) Case 202418573 · Local Authority / ALMO or TMO Decision Case ID 202418573 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 16 Feb 2026 Maladministration Gateshead Metropolitan Borough Council (202424550) Case 202424550 · Local Authority / ALMO or TMO Decision Case ID 202424550 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 16 Feb 2026 Maladministration London Borough of Lewisham (202442163) Case 202442163 · Local Authority / ALMO or TMO Decision Case ID 202442163 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 13 Feb 2026 Maladministration London Borough of Enfield (202424493) Case 202424493 · Local Authority / ALMO or TMO Decision Case ID 202424493 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 13 … 13 Feb 2026 Maladministration London Borough of Islington (202412905) Case 202412905 · Local Authority / ALMO or TMO The landlord did not respond appropriately to the resident’s earlier complaint which caused further delays in reaching a resolution. It … 12 Feb 2026 Maladministration London Borough of Croydon (202416544) Case 202416544 · Local Authority / ALMO or TMO Decision Case ID 202416544 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 12 Feb 2026 Maladministration London Borough of Ealing (202348401) Case 202348401 · Local Authority / ALMO or TMO Decision Case ID 202348401 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Maladministration Gateshead Metropolitan Borough Council (202523510) Case 202523510 · Local Authority / ALMO or TMO Decision Case ID 202523510 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Maladministration London Borough of Lambeth (202344328) Case 202344328 · Local Authority / ALMO or TMO Decision Case ID 202344328 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Maladministration London Borough of Newham (202328922) Case 202328922 · Local Authority / ALMO or TMO Decision Case ID 202328922 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Maladministration London Borough of Barnet (202425854) Case 202425854 · Local Authority / ALMO or TMO Decision Case ID 202425854 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Maladministration London Borough of Lambeth (202440922) Case 202440922 · Local Authority / ALMO or TMO Decision Case ID 202440922 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Maladministration Waverley Borough Council (202526088) Case 202526088 · Local Authority / ALMO or TMO Decision Case ID 202526088 Decision type Investigation Landlord Waverley Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 5 Feb 2026 Maladministration London Borough of Newham (202448284) Case 202448284 · Local Authority / ALMO or TMO Decision Case ID 202448284 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 5 Feb 2026 Maladministration London Borough of Tower Hamlets (202400211) Case 202400211 · Local Authority / ALMO or TMO Decision Case ID 202400211 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 4 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202518785) Case 202518785 · Local Authority / ALMO or TMO Decision Case ID 202518785 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 4 Feb 2026 Maladministration Royal Borough Of Greenwich (202423535) Case 202423535 · Local Authority / ALMO or TMO There were unnecessary delays in the landlord’s handling of the complaint which caused the resident significant time, trouble, and inconvenience … 3 Feb 2026 Maladministration Royal Borough Of Greenwich (202432004) Case 202432004 · Managing Relations Decision Case ID 202432004 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Maladministration London Borough of Camden Council (202513249) Case 202513249 · Local Authority / ALMO or TMO Decision Case ID 202513249 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 2 Feb 2026 Maladministration London Borough of Ealing (202325804) Case 202325804 · Local Authority / ALMO or TMO Decision Case ID 202325804 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Maladministration Sandwell Metropolitan Borough Council (202406753) Case 202406753 · Local Authority / ALMO or TMO Decision Case ID 202406753 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration London Borough of Camden Council (202522015) Case 202522015 · Managing Relations Decision Case ID 202522015 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 30 Jan 2026 Maladministration London Borough of Hammersmith and Fulham (202521839) Case 202521839 · Local Authority / ALMO or TMO Decision Case ID 202521839 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 30 Jan 2026 Maladministration London Borough of Hounslow (202413509) Case 202413509 · Local Authority / ALMO or TMO Decision Case ID 202413509 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Maladministration London Borough of Lewisham (202417652) Case 202417652 · Local Authority / ALMO or TMO Decision Case ID 202417652 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Maladministration London Borough of Croydon (202504858) Case 202504858 · Local Authority / ALMO or TMO Decision Case ID 202504858 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority Occupancy Leaseholder Date 29 …